Living at 23247 W North Lakewood Lane was one of the worst rental experiences that my husband and I…read morehave ever had. The landlord, Luigui Corral, was consistently unresponsive, dismissive, and unwilling to take responsibility for even basic maintenance on HIS house, leaving us to live in unsafe and unacceptable conditions for three years. Here are just some (not all) of the major issues that we faced: 1. SAFETY HAZARDS IGNORED: There were metal rods sticking out of the concrete in the backyard (from a previous garage demolition) that were left exposed for the entire time we lived there, despite us providing photos and repeated requests for them to be removed. Not only was this dangerous for us, but it was a major hazard for our dog. Nothing was ever done to fix this. 2. HOUSE FALLING APART: The siding around the whole house was falling off with visible holes leading into the house. Again, this was reported early on and never repaired. The gutters were also full of debris, which resulted in water draining improperly and the backyard flooding whenever it rained. Again, nothing was ever done to fix this issue. 3. NONFUNCTIONAL A/C & FURNACE: The AC and furnace were constant issues throughout the entire three years. The furnace continuously short-cycled. Sometimes, it would even stop working all together in the winter. We reported these issues multiple times, and were met with delays, empty promises, and occasional temporary fixes that never addressed the core problem. One winter, Luigui dropped off a space heater instead of addressing the major issue, which was that the furnace NEEDED to be replaced! We also had to ask many times for a return vent to be installed so that the AC could properly move throughout the rest of the house during the warmer months. Still, the temperature was never consistent or comfortable at any point while we lived there. 4. LEAKING WASHER/DRYER NIGHTMARE: The combined washer/dryer that came with the rental was leaking and never worked properly. Despite us arranging repairs, the landlord refused to replace it, stating that a washer/dryer was simply a "convenience" for us and not his responsibility. After months of useless service appointments and scheduling chaos (including FIVE reschedules for one part), we ended up buying our own machine, out of pocket, and were only given a minimal rent deduction of $60 per month. 5. NOT A FENCED-IN BACKYARD: This property was advertised as a "fenced-in backyard", however, the fence surrounding the house was consistently hanging on by a thread. At one point, the fence did fall, and he refused to fix it, stating that the fence didn't belong to him. Most of the fence was being held up by wooden slabs leftover from construction. Also, the gate that was near the front of the house rotted and broke, and we had to remove it ourselves. This was disappointing, because we wanted to utilize the backyard to play with our dog. However, we never really got to do that due to the quality of the fence and the gate falling apart. 6. APPLIANCES & REPAIRS PAID BY TENANTS: We paid for most of the appliance repairs ourselves, including the fridge, A/C, furnace, dishwasher, oven, and even electrical fixes after the landlord's contractor made dangerous mistakes. One time, the tankless water heater clogged because it hadn't been serviced since 2018. We informed Luigui about this, and let him know that it was preventing us from having hot water. He claimed the water heater was our responsibility, leaving us without hot water for days. He finally agreed to have someone come drain it, but only after we offered to pay for half of it ourselves. Even though appliances were strategically put as a "tenant responsibility" in our lease, we would have NEVER signed it if we realized that we were responsible for all of the appliances in a house that we didn't even own. 7. NO CO2 DETECTORS OR FIRE DETECTORS: The house never had CO2 detectors installed! Luigui only purchased them AFTER we were concerned about a CO2 leak and had the fire department come out and check the house. They also let us know while we were there that the fire detectors were dead/expired and doing nothing to protect us from a potential fire. 8. COMMUNICATION FAILURE: Every repair request was met with excuses, long wait times, or outright neglect. Getting anything approved took days, weeks, or months. We never felt like we could reach out to him, because he always responded to us like we were a burden. It was such a relief to move out in June and block his number from our phones for good! Despite everything, we paid rent every month on time. In return, we lived in a property with broken appliances, structural hazards, electrical risks, poor heating and cooling, and minimal concern for our comfort or safety. Do yourself a favor, and find literally anyone else to rent or buy from. Living here was a lesson in how bad things can get when a landlord simply doesn't care.

If you are in the round lake beach community or surrounding area- avoid renting with Luigui Corrals…read moreTeam. I rented a home from him for over 6 years and it was a horrible experience the last few years. When I first moved in the house was beautiful it had been re-done. I quickly noticed that it was done in a hurry and very cheaply. There was no washer and dryer in the house, nothing in the closets, no blinds. I put two units in, added blinds and curtains at my own cost, added shelving to the closets so I could actually use them. There were other weird things like there was nothing in the bathroom, no mirror, no shower curtain or bar to hang the curtain. He needed a renter and clearly fast. As I started living there the house started falling apart. The foundation was bad, they left large open holes under the house until an inspector came and told them they had to fix it and the shed that was literally missing the sides of the unit. He had someone come in and put boards around the house and fix the shed. Not nicely but to make sure they couldn't come back and say it wasn't done. The windows on the house never locked. The house was shifting due to the foundation being cracked and broken. Which also caused the doors to now lock properly. The house was literally tilted to the back side and sinking. Soon the floors started cracking, the ceiling, the walls. The storm door rusted and fell off. The mailbox was too short and they stopped delivering my mail. I notified him and his team multiple times about the conditions and they did nothing. I eventually replaced the mailbox myself, was never reimbursed and then found a solution to lock the windows myself with something I purchased on Amazon, my step dad came and changed the locks for me and I added other security measures to the home so I could lock the doors. The house did not have central AC so I had to get window units. He did supply a few when I first moved in but they were black, dusty, gross and looked like they had mold growing on them. I never used them for fear I would get sick. Again I shared the units were not in usable order and he said to move them into the shed with no other solution. Soon winter came the heat went out frequently. Often times he left me without heat because he refused to pay for a new furnace even though he had been told many times that it needed to be replaced. Years into my stay the house developed a leak in the roof in the laundry room that leaked everytime it rained. I sent pictures and vidoes of the steady water leaking into the house and never got a response back. Soon the critters started coming into the room in the roof/ attic. They were in the walls etc. the house had mice, that got inside through the damage. Never fixed anything or responded to me. There were a series of other issues that happened when I was living there but if you're still reading. Stay away from him and his team. They do not take care of their properties, they do not take care of their tenants and he's a horrible person to deal with. If you need a place to stay do not rent from him. He will take advantage of you, blame you for things around the property that are his negligence. Trying to save people the headache and experience I went through.

Buyer Beware!!! Don't go there! There may be some competent agents or offices out there in this…read morecompany, but this is not one of them. I got seriously screwed due to a very incompetent agent who should not be selling real estate. If I knew that back then, I would have run far, far, away from them. What adds insult to injury was after the mess and disastor the relator made for me to clean up, her manager, Chris Stephens, turned it on me...and placed some blame on me, defending her actions. Incompetence, to the MAX. Here is a quick summary, --I asked one of the relators in that office, who I had known for years, to help me find a renter for my condo in Evanston. She referred me to her daughter, Olivia Correa. Mistake, after mistake, and more very costly mistakes were made. Olivia, said she found a prospecitve tenant, did a credit check... in which to this day I still have not received. She recommended this prospective tenant based on the future employment letter the tenant provided. (the prospective tenent said she wanted the place because of job change...so the letter was supposedly proof of that). I wanted references, Olivia said not necessary because of this letter. I wasn't comfortable with that response, but Olivia's job was to do her due diligence on this woman. So as my agent, I assume she did. I don't know what due diligence she did, but based on the way it all turned out, I would say, NOT MUCH. Olivia knew there were two students in my condo whose lease went to the end of August. This prospective tenant stated she wanted July 1st; meaning that if I had a renter for July, the two students needed to leave two months early. We signed the lease on June 11th, 2019. I assume part of doing her job is to let me know from that point on, what exactly was happening. She didn't. NO DEPOSIT, NO FIRST MONTHS rent was ever received. I was never kept in the loop about this VERY IMPORTANT detail. So 5 days before the lease was to begin, tenant backs out, the reason being was that she didn't get the job. (later I find, there was no company, so no job). That was when I found out that Olivia failed to procure the money for the security deposit and first months rent, 5 DAYS BEFORE. So yep, I was left with NOTHING. An empty condo with no renters...mainly due to her failure to keep me informed that she had not received a dime from this woman. That sure doesn't look like she was watching out for my best interest. Her managers response was so flippant, "this happens all the time, people back out of leases......" Really!! I told him, 20 years as a landlord, it has NEVER happened to me. Olivia failed to work in my best interest for if she did I would have known about the money and my two tenants who had a lease until the end of August would still be there. The manager continued to make it worse by saying, "Well, she, (Olivia), never said she did have the money...." What a cold and irresponsible response. Then he goes on to say, "Well if we find a renter for July 15th, we won't charge you!" Wasn't that so kind of him?! It's June 30th, really, as if there were people who needed a place for July 15th still looking. There wasn't anyone, and still no one to this day. Oh, and the "letter of employment" supplied, was a farce. The company on top of the letterhead doesn't exist. So, what due diligence did Olivia really do. Like I said, absolutely nothing. If you need a competent, caring, detailed, real estate agency with integrity, keep looking. Don't waste your time at this place. Obviously they couldn't be bothed to do their due diligence, or watch out for my best interest. It is always a possibility, that they will not do what is in your best interest as well, and it could end up costing you too. I wouldn't take the risk. Buyer,(or seller), BEWARE!

I just closed on my place last week! Jackie made this whole process unbelievably easy from start…read moreto finish. I was pretty much a "property virgin". Jackie explained the whole process from placing an offer to closing. She understood my needs and took me to several properties. I had several questions and she always had a prompt answer. I highly recommend that you use Jackie as your realtor - she is great!!!!

Krystyna knows. She is supremely delightful and pleasant. She brings enthusiasm and respect for her…read morework. She tirelessly worked to sell my house and find a new one. I highly recommend Krystyna; she's an asset to the real estate industry.

I am back again to thank Krystyna Stachurska our number 1 realtor. Back in August she helped us…read moresell our home and close within 35 days or so with an amazing over asking price offer. She used her talent, experience and professionalism in the real estate business to make it happen. Now I come back again to thank her once again on the purchase and closing on our new Home. She went out of her way to meet and exceed our expectations and always so humble and honest. She Is a blessing in our lives and we are so thankful and feel so blessed to have found such an amazing person that does her job with so much passion and will always make sure to make things happen for you. . Thank you Krystyna for all the hard work you have done for us. We will always be so thankful. God bless you and your family always. No doubt about it, the best real estate agent in the business.

Tried renting a property they are representing. Assuming they are hoping to sell instead, so they…read morecompletely blew us off. Submitted everything necessary including co-signer and offered additional deposit for our dog who exceeded the weight limit. No response. Our realtor contacted Jane many times and was never replied to. The house is even still up for rent, and we were just completely blown off. Very unprofessional.

I would like to WARN potential buyers! If you are buying a so called "Newly Remodeled" house from…read moreGold and Azen Realty: Be extremely cautious! I have been in a living hell for 6 month since we bought one of those "Newly Remodeled" houses. Roof leakage, basement flooding, plumbing issues, sump pump issues (I already replaced both) - just to name a few from the long list. Everything in the house started falling apart. One thing after another. Even "newly stained" hardwood floor is going up and down while you walk on it. Seller put new dryer, but failed to change original broken dryer vent cover ($5.00). A bird got inside and died there. The smell was awful. We had to disassemble all vents in order to remove dead bird and disinfect pipes. New paint is chipping already. Words just cannot describe all the hell we have been through. From the unpleasant closing experience till now I try to understand how far people could go to lie and make a profit on someones expense. Be extremely careful when you will deal with remodeled/flipped house by Gold and Azen Realty. It might look nice on outside, however, there will be a lot hidden problems behind the walls. Water leak in the basement, crawl space, lower level. Check the roof, attic, garage. Get a very good inspector. Even better, get all the history what was done in this house. There is a difference on what permit was issued for and what was really done after inspector left. Warning! Do not fall for new appliances, Samsung has many recalls. Warning! If basement is finished and has carpet on the floor-run away! If they tell you they have other offers, walk away. Unfortunately, I didn't. I am an experienced home owner who lived in another house for 17 years.

It was a pleasure working with Kinga. She's very responsive, helpful, and knowledgeable. I highly…read morerecommend her to anyone who is looking to get involved with real estate.

Kinga was awesome: trustworthy, smart, on time and friendly. In this competitive market she secured…read moreand found our dream house. She wholeheartedly took into consideration our budget, the schools, and necessary walking distance shops--we love our neighborhood.

We had a very mixed experience with Russell. On one hand he was committed to helping us find the…read moreright place to help us move to Chicago. On the other hand - once we found a condo we wanted to rent we trusted him and paid him over $100 in application fees and then all of a sudden the Condo owner pulled out and he did NOT return the money to us. All Russell did was give us a meek apology which does not cut it for us as it is a matter of principal that when an unethical owner pulls out it is his responsibility to make sure we get refunded the app fees

Russell is an amazing realtor! He listened to exactly what…read morewe had in mind and in one afternoon showed us 4 places that all 100% fit our criteria. Working with Russell was easy and efficient. We had an excellent experience and will work with Russell in the future!

We worked with Brandi Smith to buy our home and couldn't recommend her more. She's thoughtful,…read morehardworking, and incredibly easy to work with. Brandi made a complex process feel simple and enjoyable, and we appreciated how available she was for all our questions. If you're looking for a realtor who's sharp, sincere, and truly cares--Brandi is the one!

Thank you for the great job you have done helping me with finding and purchasing my condo. It's…read moreprobably lucky to find such a professional and knowledgeable agent as Mark who made the searching and buying process very smooth and easy. Every question and every single important detail about the process and the properties we considered was covered 100%. Not being an experienced property buyer myself, it was great to have Mark cover that lack of knowledge for me from the very start of this journey. Thank you, Mark and the United Realty Group for all your help!

Can't find a more helpful reasonable title company that exceeds all of your expectations with their…read moreexperience & knowledge to get the job done quickly.

It's hard to comprehend that this location has received such low marks. The staff is extremely…read morefriendly and professional. I have worked with proper title on many occasions, and every experience has been top notch. I continue to recommend them to all of my clients.