Every time I go into this place I encounter rude employees. It's to the point where I refuse to…read morebuy anything from them anymore. Also the merchandise is way too pricey. I have to say the pharmacy in there is excellent, as are it's employees.

My mother purchased a riding lawnmower from this store which I assisted in delivering to her…read more After traveling over 50 miles on a Sunday to pick-up and deliver this mower, the left rear tire blew out after only driving it about 15 feet. The bead on the rim didn't release, it was a valve-stem separation from the tube that caused the tire to go flat. I drove the tire back to the store to exchange the tire for another tire off a similar mower on their lot so I could get mowing and they would be responsible for repairing this defective tire on their dime. Not only would Hoffman Drug/True Value not allow a tire exchange to occur, they didn't even have the courtesy to offer to pay for the replacement tube. The lady running the store that weekend was curt, abrasive and seemingly oblivious to customer service principles; although, she did indicate this position came straight from the store owner which speaks volumes about how this store is run. Side note: I called the Ace Hardware store across town and told them what I needed and received immediate assistance on finding a tube and getting this tire repaired. Truly a tale of two stores and two different customer service philosophies. Since my mother purchased this item, it was her call whether to return it and cancel the sale - she opted to keep it. Personally, after that experience, I would have dropped that thing off in the parking lot, called my credit card company to stop payment on the charge and never set foot in that disgusting place the rest of my life. Trust me, I will exercise the latter option...

Easy to park. Lots of stuff to see and select from. Bargain bins are nice to look through. Seasonal…read moredecor items available. My husband liked shopping here as it's no fuss and he can shop without a crowd around him. Cashier was friendly. Recommend !

The customer service here is not great. When I went in today, the entire staff is standing around…read moreat the register instead of checking on customers. That's fine, not too crowded today, but when I came up front for some help, I asked if the guys standing there worked there (it wasn't obvious to me) and the guy that answered rolled his eyes at me and said yes he worked there in a snotty tone. I asked for a part and he says isle 10, midway on the left, but couldn't be bothered to help me out. He pointed me to sink washers, which was not want I wanted since I needed a part for a gate style shut off, not a sink valve so had anyone bothered coming with me, he would have maybe figured out what I was looking for To give a positive call out, the ladies at the register are friendly and helpful. The floor guys are neither friendly nor helpful.

Everyone is so helpful and the location is very convenient. It's nice to walk into a store and get…read morea warm welcome.

I would not recommend this store AT ALL. The "manager" Sherry and Chris were blatantly…read moredisrespectful to me and my husband after trying to return an UNUSED product in less than 24 hours of purchasing. Their sweet cashier Natalie stated that if our product didn't work for us, we could return it within 30 days PER THEIR WRITTEN RECEIPT & verbal conversation that is recorded in their store camera data base. Sherry denied even meeting us in the middle by simply providing a store credit and escalated the matter by calling the police in attempt to get us trespassed. Which didn't happen at all. The disrespect and disgusting level of care for the customers that put money in this business pockets is a sad reason why we will continue to utilize Tractor Supply rather than "verbal" company policy to not honor a return when their cashier stated otherwise & their written documentation on their receipts as well as posted on their checkout aisles. Disgusting, disappointing, and a very low level representation of how a small business should operate. Go where there is written policy and a true training level program from entry level employees to management! BTW miss Suzanne per Colorado's State Law under the CCPA, it is ILLEGAL for a business to engage in unfair or deceptive trade practices. A store like yours who refuses to fulfill the guaranteed written contract of an explicit return window, which is stated within every one of your receipts, "No Returns After 30 Days", is a violation. We went to return this less than 24 hours of purchase. And you stating in this review that you do not have audio recording explicitly shows your own hearsay. Nice "work"! Maybe instead of typing up reviews, start typing up research within the state you reside in and the governed laws you must abide to operate this business. I am not the first customer you've done this to, but I will make sure I am the last one! Have the day you deserve!

They have a very broad thorough inventory. It saves me a lot of driving. The owners are very…read morefriendly and provide great customer service. I usually don't do reviews but i really like this business!

July 5, in the late morning, I was working on a project in the woods and needed glue. Drove to CRTV…read moreand bought a bottle and drove back to job site. Glue had been previously frozen and had coagulated, so I drove it all the way back to get a different bottle. I showed defective merchandise to large man working there and he said: "That's the second one to come back." I asked if I may get another bottle and he said "Ya." I saw there was no other bottle but two smaller bottles of another brand and took them to the large man and asked if I may swap straight across since I had been so inconvenienced. He replied: "OH NO, YOU CAN'T DO THAT." I then decided that I would rather dive to Kelso than give this poorly run store my business and got a refund and left. If coagulated glue was a know issue, why didn't the store check the other bottles so that their future customers wouldn't be inconvenienced? Why was there any kind of "I'm sorry this happened etc.?" I've been going to this store since 1963 and it is now my store of last resort. Do yourself a favor and drive on down the road to Kelso to the Wilco store. It is serviced by farm and ranch folks who are friendly and courteous.

Great selection, friendly and helpful staff, well organized and stocked store, and well involved in…read morethe local community.

its a hardware store... its stocked... but what I like is that they decorate for holidays!! thats…read moreawesome! : )

Easy in, easy out every time! Staff is always very helpful and they have everything I need, even…read morethe most random hardware!

If you like hardware stores, you will love this place. They have almost everything. An added plus,…read morethe staff are very kind and helpful!

Mgrs Andy states false prices and then try to double price when you go to pre pay. Mgr Andy…read moreordered WRONG...size roll up garage doors, and also stated $489. price for metal framing and then mgr Fred wanted double the price originally given by mgr Andy. These people are very incompetent and or trying to rip you off.

From the owner: Farm and Home Lumber has been serving Hudson CO and the surrounding areas since 1962. We are a…read morecomplete hardware, lumber, and feed store. You will be able to find what you need at our store! Our products and supplies include animal feed, automotive, car ports, gardening, hvac, lumber, plumbing, pole barns, hand and power tools, tool and equipment rental, metal workshop, paint and painting supplies, plexiglass cutting, sheds, and more!