Solid 4.5-5 stars. I've been with this credit union for over 25 years. In that time I've only had…read moretwo small errors. They were very attentive and apologetic. One we were able to reverse quickly, and the other didn't work out to our benefit, but we understood what happened. We like them so much that my husband went ahead and opened a personal account with them and we also started our business account with them. They know us when we walk in the door, we can call and talk to them at any time, and we've spoken to the branch managers. That holds true for the Guadalupe office in Mesa/Tempe, and also for the offices in Tucson near Randolph. they have people that work out of several offices that assist customers, it's like having a free fiduciary on your side helping you plan for the future. Not one time has anybody ever been rude to myself or my husband. I'm sorry to hear that other people have negative experiences at OneAZ, and personally I find it surprising. When I see people have negative experiences (where my experience was exceptional) I'll go back and check their yelp reviews, and when I find a pattern I can sometimes figure out what's occurring.

Applied for an auto refinance loan with good credit and got turned down, my vehicle is in excellent…read moreshape with low miles, how does that work? POS CU find another bank.

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

Great staff! Branch manager opened our accts. Location and accessibility not the most convenient at…read morethis location. So I recommend going to a stand alone branch to do your day to day banking.

Just stopped in because I wasn't having luck with using the app to deposit a check. All of a sudden…read morethe app is real picky with depositing checks. Anyways, slight inconvenience but that's what happens with technology and apps that need updates. Hopefully it works good again soon. There was a line when I went in, but it's Saturday and it moved fast. Great service!

I have been trying to call them because they locked my account. I've been on hold on different days…read morefor 45 minutes each day.. still never reached anyone. WORST CREDIT UNION EVER!!! Update: manager posted an apology.. how about hire more people and fix your problems! An apology without action is just an excuse!

Great bank. Have gone to this location twice. Most of the staff are friendly. Clean store and very…read moreprofessional bankers.

Such a terrible experience here, I had my phone stolen and my bank account drained. they closed my…read moreaccount then reopened it and put refunded some money (not all) into the SAME account without my permission which allowed the fraudsters to double dip. They then lied to me that they were processing my refund when they weren't and then after months of waiting and fighting for my money refused to pay me and had some dork named Jose accuse me of lying and accused me of falsifying a police report. I hate this place

I was referred here as I'm in the market to search for a new credit union…read more Shout-out to Ken who greeted me as I walked in. Ken explained my options related to accounts offered here. This is a Family owned establishment... who knew!! I assumed walking in that, they were a credit union and not a chain of banks therfore, although, it wasn't what I was in search of, it was nice to be able to go over options offered, should I decide to switch banks in the future. If you're in the market for a bank I recommend stopping to chat with Ken. There's plenty of free parking onsite!!

Mid first bank in Ahwatukee, the manger is an extremely racist , lazy, rude, heffer…read more she should be fired! When visa was going to recover the $3000 that independent motorcycles stole from me , she called visa and told them to cancel the claim, then told me ,"do you expect her bank to just give you money"?she did not even have a clue what had happened! This was after one of the good bank employees had spent days helping to recover stolen funds. Visa had already verified fraud and was going to recover funds.

5/5 Stars - Fantastic Experience at the Gilbert/Germann Branch!…read moreI've been banking with Arizona Financial for a while now, and I have to say--this branch on Gilbert and Germann has really improved and stands out as one of the best! Every visit feels welcoming and efficient, and I always leave feeling like the team is genuinely here to provide a positive experience. I'm sure a big part of that comes down to Linda's excellent management skills--she clearly sets a high standard and fosters a great team environment. The staff here are exceptional, and I want to give a shoutout to just a few who always go above and beyond: Jasmine, Trey, Sarah, Renata, and I can't forget Vanessa--she's always glowing with her beautiful smile and brings such a wealth of knowledge on even the most complex banking matters, she brings a ton of value. Whether it's helping with tricky transactions, answering questions patiently, or just making the process smooth and friendly, they make you feel valued as a member. Thank you to the entire team for all you do! You've turned what could be a routine banking stop into something I actually look forward to. Highly recommend this location to anyone in the Gilbert/Chandler area--keep up the amazing work!

Yadira Berg at Arizona Financial Credit Union did a great job helping our son open his debit…read moreaccount. He was so excited. She was very friendly and helpful. We love our bank!

I have had good customer service here from the tellers the couple times I've been here. They even…read morewaived my fee for a cashier's check. It was only $5, but I'll take it. My only complaint is that the decor looks so industrial and cold. I would hate to work there. I know it's a credit union and not a cozy boutique, but something about it is really unappealing to me. The layout is just off to me.

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

If you're looking to purchase a car, call Blake! The car buying experience was phenomenal…read more You'll never step into a dealership again

If you want the easiest and most stress free car buying experience - look no further! Blake with…read moreBig Show Autos is literally the best! This is our 3rd family vehicle we bought from him and we will continue to come back. The entire process is simple, easy & stress free. I can't recommend him enough! Thanks Blake!

Elci and Sherrie were absolutely awesome helping me and my wife get approved for a loan and quick…read moreand easy, they were very patient since we didn't have everything fully prepared, helped along the way. Would highly recommend them, extremely helpful and patient!

Carmen at the Midstar location in Tucson, AZ attempted two "money grabs" (unnecessary refinancing…read moreof loan) when all I wanted to do was remove the car insurance amount they arranged for as collateral (on a $500 car). Additionally, another terminated/relocated employee, Liz, at the Broadway location checked my credit with absolutely NO permission whatsoever, violating the Fair Credit Reporting Act. I have referred numerous clients to Lendmark over five years with NO finder's fees as promised, which I don't care about. Proceed with caution dealing with Lendmark anywhere is my humble advice.

Brandon was extremely helpful in finding our family a reduced rate with our car insurance. We are…read morepaying less and receiving MORE benefits than we previously did (such as rental reimbursement and glass coverage). This is saying a lot as we have 3 teen drivers! He also helped us pay less on our homeowners policy. The process was seamless and I have great relief knowing a professional has had eyes on this important financial piece of our puzzle. Thank you Brandon!

I've always been an entrepreneur so health insurance has always been a challenge. A friend…read moreconnected us to Ryan and he was the best!! He laid out all our options so we could compare and gave us great advice for what would work best for our family. It was great to speak to someone who does this everyday and we can count on as our business grows.