Pretty simple... sent me a message back after inquiring saying someone would follow up with me…read more Never heard back. Which is fine as I found an amazing company that did a fantastic job through Yelp. Refi is already done and signed on Wednesday. But just so they know... I will make the initial contact, but you either want my business or you don't. Guess not this time. No hard feeling and not upset. Just leaving a review. Edit: I am going to bump up to 3. I was reached out to and definitely felt remorse on their end on the mix up. I obviously cannot give them a high rating as I didn't get to work with them and don't know how well they do personally. But from the amount of positive ratings they have received from others they may be worth checking out. My mix up appears to be just a small blip and not of the ordinary.

Pete, Christine and Maria from PrimeLending have been awesome throughout the whole process. I…read morestarted reaching out to PrimeLending and my Realtor sometime May/June 2019. Pete was able to pull pre-qualification sheet even though I was not ready to buy. I followed up with Pete in November 2019 who provided me and my Realtor the pre-qualification sheet to go under contract. This was my first home buying experience. I honestly thought this would be a complicated process; it wasn't. Within December 11th, I'm in my new home :) Thanks Team!

This place sucks, are they under new management, I severed tie with this CU after 20 years just…read morebecause they would not let me complete a simple cashier's check. The clerk thought it was fraud. when they decided to give me the cashier's check, they said my account would have to be closed. After going back and forth with the clerk, I said close the account and don't give me the cashier's check I'm done with you guys. (To start) I went in to get a cashier's check for my sister who is an X Nun, and she wanted to give a donation to the sisters (Nuns) because, I did not know who these people were the clerk said this could be fraud, I told her this is not fraud and we have done this but with different transaction somewhere else, (Walmart) she called the fraud dept, I call my sister to explain to the clerk but she still kept saying this could be fraud. I told my sister I would handle this and hung up. I told the clerk this is my money and I can do what I want with it, she said we will give you the cashier's check, but we will have to close your account, I said close the account and don't give me the check I'm done with you guys. This sucks I don't know what is wrong with this CU, seems like they are trying to lose customers. Well, looks like I will be looking for another bank.

I thought I'd give them a try since they had some good reviews. What a huge mistake.! I linked the…read moreaccount at my old bank with this one so that I could transfer funds as needed I initiated a large transfer, believing that the linkage would speed up the process. Not only was I wrong about that, but I also discovered that they withdraw the funds several days before those funds are deposited into the receiving bank. So here I sit with literally no way to access my money that is floating in cyberspace somewhere. They don't seem to care whether I can put food on the table or have gas to get to work. I will be closing this account as soon as possible.

We are so so thankful to have had the help of Chelsea Connolly and her team with our mortgage…read moreprocess! Chelsea is professional, very communicative, extremely knowledgeable, and was 100% committed to helping us buy our home with the best terms offered. Chelsea helped us when we had to switch last minute from another lender, start from scratch (so stressful!) and helped us close on the house we were under contract for in less than 2 weeks! Kristina is so organized and also very communicative letting me know exactly what she needed from me. As a team, they pulled off what we thought was a dead deal, and we got to buy the house we dreamed about. Chelsea and her team overcame just about every obstacle that the lending process has to offer to buyers, but we were in such good hands. These women are amazing, and I will recommend them to anyone I know who needs a mortgage lender. Thank you both, we're so thankful we had you on our side!

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

they never answer there phone always goes to voice mail no…read morehappy with thier process of informantion

Nick has been great to work with! He was very knowledgeable and was always available for any…read morequestions or concerns. He was always ahead of the ball. Our loan went through without any hiccups and he was right there with us throughout the whole process. My wife and I highly recommend him to anyone and will use him again in the future!

Nick was referred to us from our realtor to see if he could get us a better rate.....and he did!…read moreNick was awesome to work with and was always there when we had questions or concerns and being that we lived in Hawaii during the process it was helpful for us with the time difference. Nick always informed us of the next step in advance; when youre planning an across the ocean move that helped keep a part of life in order. Nick was also helpful in informing us about the different parts of town and things to do and places to go with our little ones. Pre COVID when rates were starting to drop of course we contacted Nick to refi! We will always refer Nick to others that are looking for a fantastic lender. Thanks for everything Nick!

John Coats and his team are THE best. Betty and Kieu are beyond efficient and always delightful to…read morespeak to. As a first time home-buyer, the process is daunting and stressful to say the least. Not the case here; they walk you through each step, why that step is necessary, keep you appraised of where you are in the process, and what to expect moving forward. I'm not only more educated on lending, I have a better understanding of this industry as a whole and feel confident about our decisions, thanks to these guys walking me through all of my options (and I mean all of them). Thanks, team!

John and his company were excellent at providing our mortgage. They found different options that…read morewould work for our house, provided information and sites on the progress, and were available (Betty too!) for any questions that we had. Highly recommended! They have included extra touches, like a customized cutting board shipped to us, that I would not expect. Thanks John!

6 months, since my purchase. I'm glad I had Hector Camarillo, as my realtor. He made the process…read moresimple. And has been a wealth of follow-up knowledge for this new home buyer. In my opinion, one of the greats!

Working with Hector has been awesome. In this competitive Phoenix real estate market urgency is…read morekey. And he has been very responsive in making things happen behind the scenes for us. He's truly an expert in his field and has access to great products for almost every credit score range. I would highly recommend him.

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

Went in to sign up for a new account. The person who helped (Lily) me was very nice and sweet. She…read moreexplained everything to me, went over any options I might like to add and made sure to answer all my questions. At the end she told me they do follow up calls to make sure everything is going ok. I missed her first call and keep forgetting to call back. So far I'm very happy with this place. So glad I found this stand alone as mostly I only see this bank inside grocery stores and I didn't want an experience like that.