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    Proliance Surgeons

    4.5 (2 reviews)
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    1 year ago

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    Angie Song, MD

    Angie Song, MD

    4.0(4 reviews)
    0.1 mi

    Oh, Dr. Song. I really don't have anything against her as a person. She came along at a really…read morebad time in my life. Actually, life was wonderful when we met, but it quickly went down hill. I went to Dr. Song for dizziness and vertigo last summer. After waiting almost 3 weeks to see her, I was a little thrown off when she spent 5 minutes with me by using a flashlight to look at my eyes. She asked me a couple of questions then told me the reason for my dizziness and vertigo was from my sodium intake. What? I was immediately pissed off and upset, and I let Dr. Song know. She didn't ask me anything about what I eat. If she had, she'd know that I rarely eat processed foods, and I actually look at labels of food almost obsessively. She kept saying, "I can't imagine what you're going through". She referred me to get an MRI, "just in case", but told me to lower my sodium. 10 minutes later, I was on my way out of an appointment I had waited 3 weeks for. I wanted an answer to why I was dizzy and had vertigo. I am otherwise healthy, so assumed my symptoms were due to an inner ear issue. I went to the MRI, but didn't expect what was about to come. They told me I would hear from Dr. Song in a week, unless they had found something. Dr. Song called me the next morning. She said, "yah, um, you have a brain tumor". WTF? And again, "I can't imagine what you're going through" with the same sincerity as before. None. I'll never forget that conversation as long as I live. Nobody wants that call, and I won't bore you with the details other than to say that I am recovering from the serious and painful ordeal of brain surgery, but Dr. Song's bedside manner was absolutely awful at the worst time in my life. I would dissuade anyone from seeing her. I had actually written a letter to the medical director of the clinic conveying my experience, but threw it away when I found out about my brain tumor. I had other things to worry about.

    I love Dr. Song, she has been doing small procedures on my face for about two years and I have…read morenever had anything but great results. She is a sweet lady and makes you feel right at home when you are with her. She recently did a laser treatment to my face to decrease brown spots due to sun and age as well as blood vessels that like to show up out of no where. I truly recommmend her, and will never go anywhere else. I love, love, love her!!!

    Calvin H. Knapp Jr, MD

    Calvin H. Knapp Jr, MD

    4.5(42 reviews)
    15.1 miPioneer Square

    Proliance ear nose and throat…read more Accident delayed caused lateness and it took over an hour and half to get there! Then it took another half a hour to get through the building, parking and two elevators!!!! All to be told, come back another day! With a nonchalant attitude! No empathy, understanding or compassion, just plain BLAH! After all the time to get there and another month to reschedule!

    Dr. Knapp is a god-send! I have been miserable the last 5-6 years. I couldn't breathe, was coughing…read moreconstantly, couldn't lose my baby weight because I'd go to the gym and be wheezing and have to stop. Probably worst of all were the constant sinus infections, 5-8 infections each year. I was always on antibiotics--the last infection took me through four different antibiotics and none would help. I was referred to Dr. Knapp's office a couple months ago, and he went through my CT scans, did an exam, and determined the root cause of my problems: small cavities, infected tissue that no medication would help, deviated septum, and just very small airways. He gave me lots of options, and also mentioned surgery. I have heard how awful sinus surgery is, but he told me that while he can't guarantee it to cure 100% of my ailments, that it would make my life significantly better. So, I went in a month ago and had turbinate reduction (he took an inch off from one cavity!), removal of the infected tissue and opening of my passageways, as well as a septoplasty. A month after the surgery now, I feel like my entire life has changed. I haven't coughed once! I used to stay up all night coughing, every night. The recovery has had some pretty disgusting parts, but I can't tell you how amazing it is to be able to breath. I only had dissolvable packing, which I heard is the worst part of the recovery, and no bruising at all. He's a miracle worker, and his staff is fantastic: his nurse was always available to me, (he even called me twice on the phone, which I have never heard of a doctor doing before), and his billing staff worked diligently to get my stubborn insurance to cover the cost. Another reassuring point is that I see an amazing doctor for my asthma and allergy issues, and he and Dr. Knapp told me the same things about treatment, ailments, recovery, without ever even talking to each other. I was very impressed that these doctors were on the same page. :) He's amazing!

    Proliance Orthopaedics & Sports Medicine - Broken arm that Proliance Orthopaedics & Sports Medicine won't put a cast on unless my out of office primary care doctor gives me a referral

    Proliance Orthopaedics & Sports Medicine

    3.0(65 reviews)
    0.0 mi

    Front staff is rude and incompetent…read more Billing department is also a nightmare. Tamara was yelling over the phone that we had to pay them first before sending information to insurance, which didn't make sense. She refused multiple times to provide a statement to show us what the payment was for and yelled at us to wait for insurance for more information. Later we found out they overcharged us, but no one said anything until I called about it. Also, it took many calls over several months and speaking to more than 4 different people to try and sort this out and they all took us around and around in circles. I have a better chance of winning the lottery than getting Tamara to answer the phone. Getting anyone to send us an itemized statement of all the charges was like squeezing water out of a rock. Sketchy billing practices. It took over 4 months to work this out and settle this with the insurance because of these incompetent morons.

    I am scheduled for surgery but needed to reschedule so I could make arrangements post surgery…read more Unfortunately, the surgery scheduler won't call me back and affirm if my surgery has been changed or will she change it...and this is the supervisor. I can't make arrangements at all, I cannot make sure which medications I need to stop and when...and she refuses to call me back so I do not know what to do. The "only" reason why I am trying to proceed is because I like Dr Komenda and his medical assistant. That is why I increased it from 1 star to 2 not because of the doctor and his staff....so far he deserves 5 stars but the surgery scheduler and anyone having to do with scheduling the surgery deserves 0 stars. I will NEVER allow myself to have surgery with Swedish, Providence, Proliance, etc Instead I will go back to Evergreen Health

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    Proliance Surgeons - earnosethroat - Updated May 2026

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