Horrid experience! Sales rep alone in store, told us his manager was in back. Had a store full, did…read morenot notify any customers of wait time until almost closing. The store cleared out, everyone upset. We asked to speak with the manager in the back doing nothing, the sale rep Manuel, bit my head of at my question, says manager didn't have a tablet to help, I clarified that's not what I was asking for. Sales Rep Manuel got upset. When I asked for his name, he did not respond and walked in the back. The customer that he was currently helping felt bad like she was taking all of his time and said that it wasn't the sales reps fault. Though I disagree because the manager in the back who didn't have access to a tablet, could've at least taken down names and phone numbers scheduled appointments for the following day, etc.. The differences that could have been made; Knowing that you're the only person in the building that can help customers you should clearly welcome in your customers and let them know the wait time as they walk in. If your superior, manager, owner do not clarify that that is a part of your job. They are wrong and you and they are greatly under serving your customer. Speaking rudely to a customer when they ask for your superior, was unnecessary and undeserving. We will further take this up with T-Mobile so that they know what type of franchise that they're allowing to be ran. If we continue our business with T-Mobile, we will no longer be doing it with this location. I will switch my phone company before I walk in here again.

Manager at t-mobile is the best. We were just moving to Burley, and checked around at the other…read morecable companies in town. T-Mobile had the best deal. $50 a month for high speed internet! Much cheaper than the cable companies, and faster too! Best of all we didn't have to wait a month to get set up. She went the extra mile to get us the equipment in a weeks time.

Tried their website, no help. Tried the support line, no real people only robo response that do not…read moreaddress the problem. Tried to recertify and told me to sign in. Use the info website said to use, No record. Start a new account, nope, saves already have an account sign in. Most asinine website and call center ever.

Worst company I have ever dealt with during my entire life. Customer service is inexistent. Their…read moresystem is entirely automated and revolves exclusively around selling instead of providing you with the help you desperately need. Good luck trying to speak with someone. Even better luck waiting for a response when you write to them. Staying away from them is your best alternative. Don't be their next victim!

We love our fast reliable ATC internet. Love using a locally owned company! People who truly careread more

From the owner: The leading internet provider in Albion, Arco, Malad and surrounding communities. read more

Good rates and very friendly, prompt phone service. Their data and speeds were good in my location,…read morebut we are moving and their speed is much lower in Buhl so we have to switch to a different provider. We wish we could stick with Trueleap!

We have used Truleap for over a year now. The internet is great and has pretty good speed for out…read morein Holister. We would be using them when we move but the speed was to slow in Buhl. Overall, great customer service and solid pricing.

T-Mobile overseas phone help desk services charged me for a Cellspot router that I never asked for,…read morenor did I ever receive (an additional $306 cost to me). The overseas rep also increased my monthly premium by upgrading my plan without telling me it would cost an additional $55/month. Since there was such a delay in the correction, I never got my plan fixed. No problem though, since I'm switching services. I dealt with 4 different overseas help desk representatives over the phone to fix this issue, and they took turns offloading responsibility onto one another for nearly a month and a half. They never followed up with me once. They finally admitted they couldn't resolve the problem, so they instructed me to go to a local store, which was the best thing I ever did. Massive kudos to the Branch Manager Ellis for excellent customer service. He was considerate enough to call and text frequently to inform me of the situation each step of the way over a 2-week time period. He handled my uncommon situation professionally, communicating with T-Mobile corporate office more than 5 times (that's the estimate I could count, based on the number of updates he sent me). Thanks to his efforts, I did eventually get the incorrectly charged $306 back to my account. These past 2 months have been a headache working with T-Mobile. It's crystal clear the company doesn't have their s**t together. Lucky for them, they have employees like Ellis who are willing to go above and beyond to singlehandedly turn things around for their customers. I've learned that if you're a T-Mobile customer, call in at your own risk. Your best bet is to go to the store and work with reliable, competent staff like Ellis.

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

Chad,Hector and Tim. very polite and professional service. Installed our internet and had our…read moredevices connected in about one hour..

This is one of those services you wish you could give negative stars!…read more The most unreliable and overpriced internet service I have ever used! For those that can appreciate it, I'd rather revert back to dial up internet. Definitely recommend utilizing a hotspot long before you think of signing up for this service.