I do not live in the area and needed my laptop repaired. I'm not gonna lie, I was apprehensive…read moreabout taking my laptop to a small town local business. Why? I can't really say why I had this hangup. I just envisioned some cocky, lackluster computer geek who thinks he knows everything; would overcharge and not know what he's doing having had his IT education limited to self taught HTML programming . But I didn't want to drive to Twin Falls and I hate the idea of really overpaying for a service like Geek Squad. I took my chances with the guy at Computer Machine Whisperer and was very impressed and a little upset with myself for having prejudice against small town computer geeks. He fixed it within an hour and didn't charge me a bogus "diagnosing fee" and I had really expected to pay at least 3x the amount. It turns out, I had gotten it backwards and the Geek Squad is actually the overchargers with lackluster, uneducated non-geeks. Poor guy at CMW might feel a little slighted at this review, but I assure you, this is a compliment to his establishment. Carry on!

From the owner: We specialize in computer maintenance and repair. This includes:…read moreDesktop and Laptop Hardware Repair, Custom Built Desktops, Tune-ups, Troubleshooting, Virus, Spyware, and Malware Prevention and Removal, Hardware and Software Upgrades, and System Parts and Accessories. We service Macs, PCs, Tablets, Game Consoles, and some miscellaneous gadgets and phones.

these people are incredible the computer expert is super talented! My laptop went black on the…read morescreen during Major business conduction and he got it fixed rather quickly. Honestly I didn't even think it could be fixed I mean what do you do with a black screen. Amazing prompt customer service they're friendly I am so grateful that they exist. They had very fair pricing it took him three hours to fix it and boy I'm so grateful thank you thank you thank you

No complaints here. They had my laptop for 1 day and were able to salvage the hard drive from a old…read moredestroyed laptop and transfer all my data, photos and music on to a new laptop (and I didn't even have a power source for the old, dead laptop!). They also gave me back the old hard drive, just in case something was missing, we could back and get it off there. Could not have asked for it have gone any smoother. Will be doing business with these guys again for sure!

I had a minor repair to fix and they knew exactly what to do, Very helpful and very polite. Would…read moredefinitely go there again if I need anything fixed. Margaret

I don't generally leave all negative reviews, I usually have something good to say about a company…read more And I will say the individual staff members themselves aren't the problem. They try. But corporate probably needs to retrain everyone from the ground up at this location. Sad but true. I broke the screen on my iPhone 8+. Never had a problem with it before, and other than the cracked glass, I didn't have a problem after the screen broke. To be quite honest, it's the best cell phone I have ever had. So I was pretty motivated to get it repaired and I thought a little over the $100 to get it fixed in a couple of hours was pretty good. Since I am pretty handy and good with delicate things, my husband wanted me to order the screen repair kit and do it myself, but I said I didn't want to run the risk of breaking anything and then having to pay for a more expensive repair. Well, it may have been worth the risk in the end. If you want to take a forced tech break, U Break I Fix Twin Falls might be the way to go. My broken screen went from a two hour repair to a three week ordeal. They broke some microsolder and had to send it out to a place with microsoldering capability. They said it would take two weeks. The only other option was to put the broken screen back on and let me find someone to fix it, which I would probably have to send it to the same place and pay for it. So I said go ahead and send it out. I explained though that I only had one phone and I live rurally and have a myriad of issues that I need to be in touch with my spouse, my kid's school and my medical care. Well, two weeks became three. And since I had no phone, I kept having to drive to Twin to see if they got it back. I finally got it returned to me and it works beautifully, but I got no compensation for my trouble other than a 15% discount that I had to beg for. It was the single worst business experience of my life. I might have been less upset except I got a lot of run around from the outset and it just continued. Also a lot of blame was thrown around and complaining that they weren't making any money off the repair. Their breaking my phone, their failure to make money, their having to eat the repair costs caused by their damage are all not my problem as the customer. Unfortunately I will NEVER go back. I'm not really satisfied with the solutions offered or the resolution. Yes, I got my phone back in working order, but it was not worth the headache. They say this only happens 1 in 1000 phones, but that was not the impression I have gotten from reviews or even the people waiting this morning. I suggest you send your devices out and maybe pay a bit more. Some things are not worth the cost.

We just officially became customer's yesterday and best decision we've made yet. After years of…read morestruggling with outages and spotty internet with Sparklight we finally bit the bullet and switched over to PMT in Burley ID. Osiris (I'm sure I spelled that incorrectly) has been nothing but polite and patient with numerous stupid calls from me. Super friendly and answered even the dumbest of questions with nothing but professionalism. Hands down an asset to the company. Every single person that's been to our home through the entire set up process has been fantastic. I wish I would've gotten names but they know who they are :). We have 5 annoying rottweilers that like to bark at strangers and none of them looked even the least bit annoyed. The tech that came to do the final hookup into our home was amazing as well. They obviously choose the best and vet their employees well. He was in and out in no time and assured everything looked and worked great before he left. Even my super picky husband was impressed. Best of all my husband ran a speed test when he got home that night and both upload and download speeds hovered at about 980. He's the tech guy in our family and said that's actually unheard of. It is a little pricey but hands down worth it. Should've made the switch few years ago and saved myself a lot of irritation.

The quality of service is poor. Zoom and Teams calls are dropped. No follow up or answers. Customer…read moreService is poor.