I am extremely disappointed with my experience at Progressive Oral Surgery yesterday for my son's wisdom teeth extractions. I want to begin by saying that I am a healthcare provider with Northwell, and this office--particularly Dr. Sacks--came highly recommended by our trusted primary dentist, whom we've seen for over 20 years and deeply respect. Unfortunately, the experience fell far below expectations.
We were quoted a "worst-case scenario" out-of-pocket cost of $600, both by phone and again at check-in. At checkout, the bill was suddenly nearly $900--with no prior explanation. This felt deceptive, unprofessional, and deliberately misleading.
After my son had all four impacted wisdom teeth removed, no pain medication was prescribed or even discussed--just "take Tylenol." I had to ask for ice packs myself, which should be standard. Most offices provide a jaw wrap ice pack, especially since they emphasize how important icing is on day one.
Discharge instructions were rushed and vague. As a parent, I left the office feeling misled, frustrated, and concerned about my son's recovery. As a healthcare provider, I left shocked.
I would not recommend this office to anyone seeking transparent billing, proper post-op care, or compassionate communication. I'll be informing our referring dentist of the experience, and I plan to report the billing issue to both the insurance company and Northwell, given that this office is in-network with Northwell Direct Cigna Dental. read more