If I had read the reviews on Yelp first about this place I would never have allowed my husband to take an appointment here. We were at the Army Trail Rd. location, by the way, but had the exact same experience as everyone at the Lake St. office. Apparently, the reason this was the only doctor he could see within the same week is because they have no regard at all for appointment times and probably overbook like crazy. My husband was 30 minutes early for his appointment and the doctor was almost TWO HOURS late. What really burns me about this complete disregard for people's time is that, between the staff and the doctor, there was never an apology for, or even acknowledgment of, keeping him waiting so long. When the doctor finally did come in to see him he took a personal phone call during the appointment without so much as an 'excuse me' or 'I'm sorry, I have to take this', just a total disregard for patient's dignity and time when they're already vulnerable. I've had to wait for doctors before and it's not that unusual to wait 10-20 minutes. Anything over 30 minutes is flat out unprofessional and rude. Almost 2 hours is insulting and no one should be charged for their appointment after having to wait so long. But I have no doubt they will charge and get their fee. If you showed up over an hour late for an appointment the medical staff would laugh at you for having the gall to still stroll in expecting to be seen. However, he doesn't even deserve as much as an apology? WRONG. He also said there are no sinks in the exam rooms for doctors to wash their hands and the condition of the facility wasn't exactly reassuring to someone concerned about their health. Now he has a follow up call into them this Monday morning, which he placed at 9:30 and was told they'd call back in 20 minutes because they're busy, and he has not heard back yet, as of almost noon. This place is really abhorrent. The doctor who actually treated him seems nice enough but I have to question the fabric of anyone who keeps someone waiting that long and takes a personal phone call during an appointment without so much as an apology. Guess what medical professionals - your time is NOT more valuable than ours. We have schedules and commitments. If you are determined to go to either of their locations - clear your schedule for at least half the day. You'll need it. Oh, and my husband was told he was the first patient that doc was seeing that day and there was no one ahead of him. read more