My husband and i went to Progressive to pick out a countertop. We picked the slab that we wanted. Progressive had the dimensions, design, and layout of what the job would be. They gave us a quote and we agreed. They sent my husband a layout and asked if he was ok with where the seam would go. They did not tell him anything about the grains or how the countertop was not going to match up. They recorded him saying yes, and then use that against him to say that he agreed to the whole layout. What kind of company does that? My husband does not know the first thing about laying a countertop. We paid $5500 for a service from a company that was supposed to be reputable and knowledgeable. Frankly, if this was my business, I would be embarrassed that that's the countertop that they would be OK with. Imagine walking into your kitchen waiting to see your beautiful countertops and from across the room the first thing you notice is a big seam and a countertop that has grains that go in opposite directions. We've been told by a few people from progressive that this is not a normal way to put in a countertop. So I'm not sure why the original people who put it in would have been OK with it or the people who sold it to us not telling us that the countertop would not flow and the Seam would be that noticeable. If they had, I would have chosen a different company. I am completely perplexed as how a company would be OK with me telling people that I bought this from progressive and the progressive installed it. Again, if it was my company, I would be embarrassed. I wish I could post a picture because It looks terrible. When we reached out they were dismisssive and. told us there was nothing they could do unless we wanted to spend another $3,000. Very unprofessional read more
