Nurses, nurse assistants, and others were so friendly and efficient. I felt well cared for during…read moremy long stay. I'd particularly like to thank Gilinda, PT; and Danielle Herries. Kelly, who was my primary OT was a favorite, as were Regina OT, and Jackie, the infection Control nurse. Meghanne,CNA was so friendly and helpful; always came by with a smile. Chavon, who got my medications released. Sophia, CNA, was always helpful, and Courtney, who did my home visit, and Jenn, the discharge nurse, thank you. Armand, who helped me shower, even stopped by once because he'd seen my call light on for a longer time than was usual. Don't want to forget Sean, who was finally able to get me some decent food! Once he got involved, I had something that was actually enjoyable to eat in every meal. Last, but not least, Robyn, DOR, was wonderfully helpful in answering my questions. I hope to never have the need to return, but am very grateful for the care I received During my stay.

After my 92 year-old mother, took a fall and broke her hip. She found herself at Western Slop…read moreHealth Care. Her family visits daily and we just wanted to give a big shout out to Koda as he has been exceptional, kind, gotten things done that were needed quickly and he is just an amazing human being and support for mom. He even fill her flowers which came with here in the ambulance with freshwater as soon as they got here. After being in three different facilities, I've never seen one of them even think to look at something that detailed he's truly a gift at the facility and we so appreciate him. Mom adores him and calls him her friend and she's been in three different facilities in the last year so I can say without a doubt this one has been by far the best and I so appreciate all of their care Alyssa her nurse has also been fabulous and takes great care of mom . Koda, you're a rockstar in our book. Thank you so much for your kindness!

The staff at the Pines was great. From the admins, the rehab team and to the nurses, everyone…read morehelped my father in his final years. I thank them all and I would absolutely recommend them.

My mom is dying from Glioblastoma brain cancer-doctors dont know when she will go, but she wanted…read moreto do radiation and chemo. With her decline in physical and mental capabilities and being on Medicare, we admitted her to The Pines in Placerville. Overall, our experience with them has no complaints. Initially, she wasn't very happy to be there because of the differences compared to her private room at the hospital. However, I cannot fault The Pines for that, especially with how the staff treated her and our family. I have worked in a couple dozen nursing homes of various skill and funding levels; all over California and a few in Nevada. I knew what to expect from a place that we weren't paying thousands of dollars a month out of pocket for. I too, was nervous the first night she was transferred there. It can be loud; and there's alot of activity and my mom felt at times she wasn't receiving "service" as promptly as she would've liked. With that said, I very quickly began to know the staff personally and they were all friendly, professional and accommodating. It's very busy there-there is alot of residents and patients who were more worse off in ways than my mother and were far more demanding and not nice about it. The stress on the staff is alot. Yet, overall they handle it like pros. My mother was there just under two weeks before she unfortunately had to go back to the hospital and will probably not leave it alive. While she cannot personally express her feelings about The Pines, I spent everyday there, many times for most of the day and at all different times so I can speak from first hand experience: I know the reviews from others and the reputation this place has. The Director, Colby, you can tell is working very hard to turn that reputation around. The staff works very hard and I pray for their continued strength and determination in what they are doing because it is not an easy job and at times-maybe many times-seems thankless and unrewarding. Just know that for this family, you took an already difficult and emotional period of our lives and were able to ease this portion and truly give help when it was desperately needed. Special shout outs to Amy, Mikala, Colleen, Mai, Abraham, Maura, Michelle, Kelsey, Britni, Bill, Christina, Stephen, Samantha and so many more there that I can't remember your name or didn't catch it when we met: I truly thank you from the bottom of my heart for what you did for my mother. If she was capable of it, I know she would personally express how thankful and appreciative she was for your care, concern and dignity during this very difficult time of her life.

The best of the best! Longevity of staff, excellent care skilled and assisted Beautiful grounds…read moreand a very active positive fun environment!

Oh wow. Where to start? I was brought in and just dumped off in my room. I couldn't reach the call…read morebutton and had to ask my roommate to hit theirs. The food is sub par and help is non existent. I hit my button I don't know how many times and it takes forever to get someone to come. I usually ended up having to yell to get attention. That made them mad. They were always messing up my medications and I had to carefully check them each time I got them. I received someone else's more than once! The place is pretty old and there's nothing to do to stay busy or be stimulated, like some kind of activity, game or crossword-like things to do. I was at another place where they had fun stuff almost daily to help keep my mind off of my troubles. This place is like a tomb. You can't even go outside without needing help to open the doors. I counted the days until I was free of that place. Never again will I go there. I'd rather go to the Pines or that really bad one in Auburn than get stuck here again. Also, social services was a complete joke. They couldn't figure their way out of a wet paper bag. No help there at all! If you have a choice, skip this one. It's terrible. I can't help but feel very sorry for those who are stuck living there permanently.

I went to this PT clinic for my back, and the therapists and staff were really helpful. The front…read moredesk always welcomed me w/ a smile and greeted me by my name which I found that to be more personable like they remembered me and knew who I was. Most doctors offices have no clue who you are and say "sit down and fill this out." There is no connection. The therapist's who treated me were down to earth and, had a sense of humor, joked around w/ me, and treated me like a real person than just another patient. Never in a million years would I have thought that some simple stretching exercises would take away my pain, but they did. To this day when my back starts to flare up, I do the simple stretches and instantly feel better. I recommend to anyone who is willing to learn and comment to feeling and getting better.

I had two experiences with Marshall Outpatient Rehab in Placerville. One was excellent, as that…read moretherapist worked to help me regain strength and balance after a health crisis. But as is typical (I suspect) in the human psyche, bad experiences usually linger in the mind longer, and my second experience was very negative. After regaining some strength and balance from the first therapist, my second round of PT at this facility was with a different therapist, who was instructed by my referring physician to help me "relearn" how to walk properly. His approach was, "Your body (legs, ankles, feet) already knows how to walk...it does it naturally." So he dismissed the idea that there was anything I needed to relearn, and simply approached the problem with more strengthening exercises. I left that second session with stronger muscles to be sure, but I STILL was not walking properly, which continued to cause bad posture and a lot of pain. I eventually went to another PT facility, and finally after about 6 more months of work, I was able to train my ankles and feet the proper way to walk, and I can finally walk without aids. I am giving the facility a single star based on the negative experience.

If I could give this business 10 stars I would. It's a hard decision to put a loved one in assisted…read moreliving but after meeting with the Director at Eskaton I knew he would do well. They have lots of activities, an awesome pool and spa ( I would swim with him frequently), beautiful grounds with chairs and tables where you can sit with a cocktail and take in the beautiful view of the small lake and the surroundings. We both thought the food was great in the dining room. If you have a craving for something and they have the fix'ins they will make it for you. I had mentioned to one of the waitress' I had such a craving for a rootbeer float. A while later she brought one out to me. Such thoughtfulness. They have two banquets during the year, Thanksgiving and Christmas. Buffet style, Prime rib, turkey, poached salmon with all the trimmings with desserts galore. When my husband started declining I contacted Hospice and between Hospice, me and the Caregivers at Eskaton he was in very good hands. The caregivers and med techs were wonderful. They treated my husband like he was their own grandfather. He was treated with dignity, love and some shed tears when he passed. He very much enjoyed the people he met. Some becoming good friends and they would meet mornings for breakfast. He was very well taken care of. I have no regrets.........

Lack of care in memory care,lack of falling prevention, suggestions ignored. Would not recommend to…read moreothers

SOAR started a punitive and expensive attendance policy where you are financially penalized for…read morecanceling with less than 24 hour notice. The penalty increases with each subsequent less than 24 hour cancellation. They seem to expect that you should know the day before if you would wake up the following morning feeling ill. So you would either place their staff at risk by showing up with the flu or pay a $50 or higher penalty. Yesterday was the last straw. Someone abandoned a large dog in my fenced yard. I called SOAR to tell them I might be unable to make my appointment, because I didn't know when Animal Control would arrive to pick the dog up. The dog was too large and unfriendly for me to safelyapproach it in my yard. If I opened the gate to my yard and just let him out, the dog could be hit by a car on my busy street. After I explained this situation, the typically rude receptionist, Susie, smugly said I would just have to pay the penalty if I didn't make the appointment. Animal Control did come and I was able to make the appointment. I spoke to the office manager about Susie's continuing rude behavior and the rigidity of their new attendance policy. Her response suggested that this was my problem, so I cancelled the rest of my appointments. This was unfortunate, because I really did like the Physical Therapist, Kirsten.

The folks at Sierra Orthopedic are the best. They have taught me how to take better care of myself…read moreand that " no pain no gain " isn't the best way to treat my sciatica. The staff is very professional, helpful and friendly. Sam and Jen have done a wonderful job taking care and putting me back together! Thanks to all the staff at Sierra Orthopedic. ‍