Progas Heating solutions, Ashford quoted 3/4 days to fit a boiler and new radiator pipework; but took took 20 days.
Kept disappearing, going out for parts and not coming back, or not turning up at all.
We were told there may be one night without heating and hot water but we had none for 3 days & 2 nights and no working downstairs radiators for a week. On the second day of no hot water he went out for 'fags' and never returned.
We complained of smelling gas but were told it was fine, the next day we insisted and pointed out the part of pipe we could smell gas from, he finally brought in his test equipment which confirmed the leak, and he laughed. We didn't find this funny.
After completing job we found all radiators upstairs were leaking and boiler pressure dropping rapidly, at this point we could trust him no more so called an expert in to fix the problem.
The pipe work he fitted is badly placed is now hard to cover and he does not bond walls after channeling.
We paid up front for the all the parts with the agreement of payment for labour on completion; on the first day he turned up with no ladder to get to the roof and no money to hire one so we had to give it to him, another day we had to give more for pipework, and halfway through the 20 days he asked us for more cash up front as his wife wanted to go shopping! (of course we refused)
He had no respect for our property causing damage to walls, carpets, woodwork.
I would NEVER use this Company or this person again and would strongly recommend against anyone considering it. read more