Got ride on late notice. Reasonable fare All disclosed up…read morefront. Safe driver. Good communication

This is the email that I sent to Empire 2/14/22 and so far there has been NO response. Never will I…read moreor any of our friends will use this SCAM service AGAIN!!! Fair Warning.... " I hired your service for a party bus on 2/12/22 - 2/13/22 to take a group 14 up to Blackhawk for a 60th birthday party. I filed a complaint with Jamel on Monday the 14th on the professionalism we received from our driver, eating and messing with his phone while hitting the curb at each turn and then missing the turn off to Blackhawk twice running us late for our dinner reservations along with the condition of the bus, he apologized and said he would get with his manager and owner and get back with me, I received no call and have a feeling I never was going to receive one just on his attitude he gave me when I called to check in, he started raising his voice when he made it clear that I was just trying to get my money back and that I should have taken care of this matter right on the spot, mind you I'm hosting a 60th birthday party with 14 friends and family at a casino, the experience of the bus issue was put on the back burner for a day so we can try to enjoy what fun there is left. I would really like it you would reach out to me so you can understand how disappointing this experience was, the torn rooftop, hanging rope lighting, hole in the ceiling leaking water that was splashing on everyone, we had to squeeze in a corner of the bus so we wouldn't get wet and yet most of us did. Here are some pics and video, please call me asap xxx-xxx-7246 or return email to let me know that you received this information, I have a strong feeling that he didn't even give me the correct contact information. Please and thank you."

Someone needs to tell this guy that just because your personal car is a 2005 Cadillac Escalade…read moredoesn't mean you can launch a "car service". I'd rate it a zero if I could. Here are the highlights: -guy leaves me to carry my own bags to the car -at stop lights the car shakes like its about to cut off -the dashboard is missing knobs -the car smells like someone smoked a whole pack of cigarettes in it and then tried to use 1980s Lysol to mask the smell This is supposed to be an executive car service but I honestly think I would've been better off in a regular cab. How it all ended: Him: Guy pulls up to the airport and says "how much do you want to pay?" Me: "Well, the guy at the hotel said it would cost $47." HIm: "oh no, it's $65, just ask anyone out here that's walking by." Me: "yeah I'm not going to do that. And if your rate is $65 why did you ask me how much I wanted to pay?" Him: "Fine it's free. Get out."

My Hotel recommended JP to get me to and from the airport- as I didn't need to rent a car…read more JP was right where he said he would be, helped me with my bag and the door and was funny, professional and safe driver. I had previously paid via paypal online, which included tip which was great. I had asked if I could stop at the grocery store to pick up a few things and he was more than willing, said to take my time. He picked me right back up at the door and helped me and my bag into the hotel. He even drove by the office I was to walk to from the hotel to show me where I needed to go the next morning. Communication was great - always on time. He picked me up at the end of my week at the office, with my bag from the hotel and ready to go. I would highly recommend JP. Black Escalade was clean, smelled fine and ran well. No issues, very comfortable.

Best limo service I've used in Denver! Yassine was on time, professional, and the ride was super…read morecomfortable. Perfect for my business trip.

If you are looking for a courteous, professional and safe transportation experience, this is the…read moreplace! My driver arrived on time, loaded my baggage, and delivered me to the airport terminal, on time and without stress, in a spacious and spotless vehicle. Definitely worth it! I'm now a loyal customer!

Helpful service, easy access to the airport, but WAY more expensive than Uber or Lyft. $46 from…read moreUber, $48 for Lyft and quoted $89 from Taxi Denver.

On time and very courteous. The transportation is roomy and comfortable…read more And the driver was so kind and helpful! Thank you

Lack of responsive communication, super high rates and unfriendly service. Would not recommend.read more

Rude and unhelpful. She also mentioned she hates giving rides to people who don't live in HOAs…read more Wouldn't recommend.

We hired Carmel for many reasons. First he was the only limo service that answered the phone and…read morewas very professional. Second he has amazing rates. He was on time and very polite! His vehicle was spotless too. I highly recommend Carmel if you want a reliable, friendly, on time ride that is affordable and classy.

After taking a taxi ride from hell to the Hotel to catch the Amtrak Bus, we decided to call Carmel…read moreLimo when we returned for our ride back home. Joshua was so very nice when I called to schedule. When we were met by Darrell as our driver in a beautiful Lincoln we were very relieved, the ride home was perfect. We will use Carmel Limo from now on when the need arises. No need to look for anyone else!