This is the email that I sent to Empire 2/14/22 and so far there has been NO response. Never will I or any of our friends will use this SCAM service AGAIN!!! Fair Warning....
" I hired your service for a party bus on 2/12/22 - 2/13/22 to take a group 14 up to Blackhawk for a 60th birthday party. I filed a complaint with Jamel on Monday the 14th on the professionalism we received from our driver, eating and messing with his phone while hitting the curb at each turn and then missing the turn off to Blackhawk twice running us late for our dinner reservations along with the condition of the bus, he apologized and said he would get with his manager and owner and get back with me, I received no call and have a feeling I never was going to receive one just on his attitude he gave me when I called to check in, he started raising his voice when he made it clear that I was just trying to get my money back and that I should have taken care of this matter right on the spot, mind you I'm hosting a 60th birthday party with 14 friends and family at a casino, the experience of the bus issue was put on the back burner for a day so we can try to enjoy what fun there is left. I would really like it you would reach out to me so you can understand how disappointing this experience was, the torn rooftop, hanging rope lighting, hole in the ceiling leaking water that was splashing on everyone, we had to squeeze in a corner of the bus so we wouldn't get wet and yet most of us did. Here are some pics and video, please call me asap xxx-xxx-7246 or return email to let me know that you received this information, I have a strong feeling that he didn't even give me the correct contact information.
Please and thank you." read more