I love this place. Excellent customer service. Always get the job done. I couldn't ask for betterread more

NEVER SHOWED UP! I called and arranged with Drake for him to stop by the next day to look at the…read morecontrol panel on my hot tub, but he never showed up. An hour after he was supposed to show up, I called and left a voicemail to ask if he was still stopping by at some point; I NEVER HEARD from him. Not that day. Not the next day. If you actually expect someone to SHOW UP, DO NOT CALL Pristine Pools!

We had the best experience possible with Mike at Pristine pools. After hearing about other local…read morecompanies that took months to complete jobs I was very worried we would get the same treatment but it was the absolute, complete opposite! Mike communicated every single task that was to be completed and followed through with everything. He went above and beyond and I could not be happier with the amount of service we received-- not to mention the pool turned out amazing!!! We could not be more excited for Summer! --Don't think its unaffordable there is a type of pool for every budget. Don't waste your time or money contact Pristine pools first!

I messaged multiple different companies regarding a hot tub repair. Most companies didn't respond…read moreto my request or had a pricey fee just to come out. Aqua Squad had amazing customer service. They worked hard to find the issue and the repair was a very reasonable price.

Couldn't be happier. They responded quickly, repaired my pool pump motor in an hour, and the fee…read morecharged was very reasonable. Will definitely use again.

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

Purchased a Pool Cover Pump from Leslie's Pool Supplies in Kernersville, NC. After the first rain,…read morerealized the pump wasn't working. I took pump back to Leslie's, and I believe I spoke to the store manager, Donald. He was nice and apologized. He got a screw driver took the base off and thought he saw what the problem was, but wasn't absolutely sure. Either way, since it had been less than a week since I bought it, he said he'd get one from another store and let me trade out. He said it would be a few days and he'd call me. It's been several weeks now. I've called the store on numerous occasions and asked to speak with the manager. They always say he's out. I leave messages, but he never returns my calls. The last time I called they said he'd be in today, so today I called and again they say he's out. I ask if he'll be in later and they say they didn't think so. I inform them that I was told Saturday that he'd be in on Monday. The guy on the phone said Donald was working at the Winston Salem location today. So, I called the Winston Salem location and the phone just rang and rang until it timed out. So, I called a second time and the same thing happened. I thought perhaps the number online was incorrect, so I called the Kernersville location back and they confirmed I had the right number. They said, "Maybe they're just busy?" I'm not sure if they're busy, but at this point I know they're incompetent! I hate writing negative reviews, but perhaps someone within Leslie's will see this and take some corrective actions to avoid the lack of follow through and the apparent inabilities they have to answer their phones, so other customers in the future don't have to go through the runaround that I'm having to endure

Came in on Saturday this past weekend. Haven't been in since last summer. The new manager, Mary was…read moretruly nice and very knowledgeable. I am so pleased to finally have an experienced and friendly person working at this location. Got tired of driving past to go to other stores in the area. I hope you keep this one.

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.