Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

This guy is nothing but a Con man. We hired him in March of 2023 to replace our pool liner, which…read morehe estimated to be about 3 or 4 weeks since we orderd that early in the year. Then Memorial weekend came and went. He stopped taking our phone calls, but he would text me with many, many excuses, but no liner. Then the 4th of July came and went and still nothing but excuses. Then last week we sued him and a court awarded us our money back. He screwed my family out of a whole summer, a lot of money and refused to take any responsibility at all.

Just an update... apparently he put a new salt cell in our pool before the heating system. This has…read morenow destroyed our heater and we need a new heater. This person can clean a pool, but should not do anything beyond cleaning. This incompetence has cost over $10,000

Pinnacle pools has an excellent staff, great communication, and are dependable. We were having…read moreproblems after our pool opened and Chris came out to evaluate our equipment, check our setup, and identify our issues - there were a couple - but he took the time to explain everything, provide us with different options, and didn't try to push us into one choice or another. He went what we felt was above and beyond expectations to ensure we could enjoy our pool as much as possible. The helpfulness and friendliness of the staff along with the shared knowledge and education provided have really given us a high level of trust for Pinnacle Pool Service and I will be using their services again in the future. I recommend Pinnacle Pools to anyone else looking to make the most of your pool.

Way too expensive and selling things not really needed. Deal with another pool companyread more

After talking with them over a week ago and filling out their form for service, I never heard a…read moreword from anyone. I called and left a VM and still never heard anything. Finally called the morning of the day I had requested service and when Anthony answered it was like he never even looked at our form or my request for service. After fumbling through a conversation and letting him know I would be at home between 12:30-3:30pm for them to come, he told me they'd see me early afternoon. Never heard a word, never showed up, never returned my call again when I called to find out what happened. If you can't make it or get delayed fine, but no call or notification at all...unacceptable. It's becoming increasingly difficult to find companies with good work ethic that genuinely place importance on good customer service.

I met Anthony at a friends pool to interview as I was purchasing weekly cleanings as a gift…read more Anthony is very courteous and seems professional and knowledgeable. I paid him upfront and immediately for initial treatments of pool and for 8 weeks of maintenance. Almost immediately his scheduling was off from what was agreed on. This in itself didn't seem to be a big deal. Then I received a call that the pump was bad and not holding pressure. I met Anthony at the property to have a look. The pump was running very hot but Anthony thought it was fine after inspecting it. I was told a valve was leaking air and that a pvc pipe needed replacing. This was estimated at $250.00. The owner had his guy come by to inspect and turns out Anthony ran the pump with the valve in the wrong position. Thus cycling air, not water, and burning the seals in the pump. He replaced the seals for $160.00 and the pool works perfectly. At this point I contacted Anthony to cancel the contract and for a refund on the remaining cleanings. It's been three weeks and the only response I've gotten has been "i'll Look into it". My conclusion is Anthony either burned the pump by accident and tried to cover it up or burned it on purpose to pad his fees. I would highly advise looking elsewhere for your pool maintenance needs.

Scammers, most unprofessional company you could ever hire. They do not care about you during…read moreconstruction and even less after they've gotten their final check. Damaged unapologetically (cut down 12' 70 year old boxwood) destroyed $1,500 copper lamp post. Disrespectful, lazy, fight amongst there selves, sloppy, unprofessional and will not stand behind their work. Won't call you back, lie, or put you off. Usually ignore you. Got a crack maybe from MFG but won't handle claim( supposed to be lifetime warranty on cracks, pool lights broke in less than three years. Tuff shit, figure it out yourself. Now's nothing about latest technology or as an example a disguised skimmer cover, had to educate them, I wanted thicker coping, had to educate them. Disgusting and I find it incredible there's not hundreds of negitave reviews. I should have spoken up 3 years ago and maybe saved customers from being victimized. I've been holding my tongue but I can't any longer. I can't believe they are still in business. Sloppiest most dishonest company I think I have ever had business with. Hire them and find out for yourself!

I hired Bost Pools to install a liner in our pool. After installation, the liner came loose after…read morethree months. After more than 20 calls requesting someone from Bost to service the liner, we called a different pool company to come fix our issues. After spending $3,800 at Bost, we had to pay another 4k to fix the damage from Bost's mistakes. They love to take your money but refuse to stand behind their work.