Just bought my 3rd pair of glasses from this location. Toni helps me everytime. She is wonderful…read more Everyone who works at this location is helpful and friendly. Their prices can not be beat. If you are looking for new glasses at a great price this is the place to shop. Extra added bonus you'll have your new glasses in less than an hour.

Complete waste of time. Customer service is lacking. Receptionist lacks initiative. I'd award…read moreZERO stats if permitted

I was helped by Hobraiam in Fayetteville, NC. He took the time to help me find the proper pair of…read moreeyeglasses that fit my eyesight placement, face shape, and my color/style preferences. He was personable and knowledgeable. I walked out of the store knowing I found the best pair of glasses for me. Thank you!

I called to ask about my lens they told me they were shipped they should be there tomorrow and to…read morecome before 5:30 before the tech leaves. They text me the next day come up there they are ready at 12 noon. I drive all the way up there and I live far away for them to tell me the tech is not there for some pop in lenses that I seen them pop in numerous times. Why would you text me to come get them and the tech at there is crazy to me. I will never use them again frfr

I came to America's best last Friday before heading out of town for the weekend. Everyone there was…read moreso helpful and friendly without being pushy. My appointment did take about a month to book due to them already being booked solid which was a bit of a downer BUT they put me on a wait list and called me as soon as an appointment became available. Since I've worn glasses and contacts for 10+ years and having the first appointment of the day I was in and out of the exam room in 15 minutes. When it was time to pick out glasses I really was trying to stay with the 2 for $69 deal (includes eye exam) but instead I chooses two frames slightly above the ones part of the deal and decided to sign up for the eyecare club (3 years of 2 eye exams a year including contact fittings for only $100). With joining the eyecare club + two glasses at $69 each my total bill was only $199! A complete steal! I worked with Kaytlin and she walked me through the pricing step by step as well as telling me about additional things I could add for an additional cost. Never at any point did she or anyone else push me into buying more than I wanted and instead they took their time to find out what deals were best for me. You absolutely can walk out of there with two COMPLETE glasses and an eye exam for $69 but if you're interested in contacts or like frames outside of the $69 deal than talk with the associates and they'll work out the best deal for you. Not only do I have my eye exams and contact fittings paid for, for the next 3 years but it was only $100 and I have two complete glasses valued at $69 EACH for $99 TOTAL! The eyecare club also provides great discounts on your glasses and contacts so don't be afraid to ask and get all the details! Now I'm just waiting for my glasses to come in. Fingers crossed they come in soon and with no problems! Also keep in mind the fine print (I.e. prices are different for single vision vs bifocals, etc). Call them up or walk in and talk with them and they'll walk you through the process. UPDATE: I'm happy to say that my rating will stay the same for this location! My two pairs of glasses came in, in less than a week (they were quoted as taking upwards of two weeks to arrive). They fit like a charm and although my prescription has slightly changed (making it hard to adjust to at first) I was encouraged by Kaytlin to give them a few days before my eyes adjusted. She explained to me that it was important to wear the new glasses as much as possible only switching to my old prescription if I needed to drive or wasn't feeling well. Also to put the new glasses on first thing when I wake up, when eyes adjust more easily. She explained that if my vision didn't adjust after a week to come back in so they could make adjustments. Well in a matter of 48 hours my eyes adjusted and I felt great. No complaints here! The staff was incredibly helpful and the doctor was very thorough. Will be coming back to this location for sure!!!

When I came to pick up my eye glasses I was sat for almost over an hour waiting for the lady to…read morehand my my glasses. Horrible customer service. It was like everyone in the building was annoyed by having any sort of customer. Update: once i stepped out the door i noticed a scratch on the lens. I turned around and thankfully Mrs Trina was very helpful.

Wow! What an outstanding staff! As soon as I opened the front door, I was Immediately greeted with…read morewarmth and enthusiasm by the optical staff, even as they continued to assist the patients they were with. This set the tone that continued throughout my visit. The front desk staff were efficient and knowledgeable about my insurance, which made checking in a breeze!, I enjoyed a thorough exam with the technician, and the digitally assisted optometrist. This was a new and interesting experience, which the tech made comfortable and easy for me. Afterwards, when the technician personally walked me back to the friendly optical staff that had initially greeted me, it felt like rejoining new freinds. She was able to translate to them my doctor's recommendations for my contact lenses (and "very important back-up glasses!") in a way I would never have been able to, jad she just handed me my chart and pointed the way. My experience in optical, deciding which type of lenses I would have, choosing my new frames... they were with me every step of the way. Answering every question with easy to understand phrases that helped me make decisions I feel great about! MyEyeDr in Fayetteville has my business for good. And I can't wait to spread the news!

I had my eye exam yesterday. Was very disappointed. I get my results were bad because of my eye…read morecondition.However the doctor made to said I had to have another exam scheduled that same day to another eye place. I told him I had to go to work that afternoon and he was saying go and and it's urgent .I did call around but couldn't get an appointment that same day. I was so upset at work. Also it was told VA paid for this exam and he said go to talk to them. I will never return here. I want to know how he figures you get appointment same day.

I went to take my kids here for their annual eye exam and to get some new glasses. While the front…read morestaff was following COVID-19 protocols, the doctor conducting the eye exams (Dr. William Philbrick) did not. He states to his staff that he refuses to wear a mask due to some study presented to him at a conference he attended. It doesn't matter what study or conference you attended - the Governor mandated wearing masks in public and public-facing businesses. Not only that, but then he tells my children to take off their masks when conducting the exam. A board-licensed doctor essentially asked a child for consent to make a medical decision when the child's parent was in the waiting room. When I called to make these appointments, I specifically asked if they practiced the COVID-19 protocols, and they advised me that they did. On the outside looking in, it seems that they do, but for the doctor that never came to the waiting room, he obviously does not. This is ridiculous as a parent of children who are categorized as high-risk for COVID-19. I only found out afterwards, when my kids and I were eating dinner, and I called the clinic to question if this was true, and they confirmed it. After all that, I asked for my money back, and instead of giving me my money back, they charged me twice!

Trying to get my grandson a pair of glasses through them has turned into a nightmare. The glasses…read moreare for stickler syndrome which he was recently diagnosed. At 3 months old he has been waiting for glasses for more than a third of his life. Originally the nearly $500 glasses were supposed to take 2 weeks. After constant calling through week three and four we find out the color of the frame was discontinued and a new color would have to be chosen. Would have been nice to know. Fast forward a week and surprise! That color is now also discontinued. With my daughter and grandson leaving in days they asked for a refund on the frames. Guess who doesn't do refunds. This place is a joke. 2 week glasses are now going on 6 weeks.

1st time I get in, I got two amazing good looking glasses Buy 1 Get 1! I was in a rush they matched…read moremy pace I appreciated them for that. (Busy working mom) My SECOND TIME GOING IN! Oh my gosh where do I start. I lost my Grandaddy. So I ended up keeping a few things. His very thick prescription glasses were one of the items. I was very nervous and embarrassed to call and ask VisionWorks if they could help me take out his glasses and change them into sunglasses (sorry for my run-on sentence) When I called I was treated so kindly, Ms Edie helped me by double checking what I wanted. She offered to put some "Demo lenses" in. I was ecstatic that they were willing to work on a frame that didn't come from them. I drive up there tell a Mr Jacob what was said on the phone, I didn't even need to finish my explanation (insert tears here) they were all aware of what I requested and were waiting for me to arrive. They asked me what colors I would like I really didn't know I said black/brown. I asked them how much this would cost and they shook their heads and said "at no charge this time". So I leave before I cry in the store. I'm beyond grateful. I get back a few hours later and they are ready, another man Mr John helped me to adjust the frames to fit my face a bit more. And I tried them on and here I go crying in VisionWorks. I can't even describe how much this touched my heart. I miss my Grandaddy terribly. But this store has helped me with my grieving process and I'm sure there aren't many stores that can hold that title. Sending ALL of my Love and Thankfulness.

Wife wanted her Christmas present, so we ventured out to Visionworks because she got her current…read moreglasses from there in Maryland. Spent two hours looking at different frames and JACOB H. was very helpful in helping her select some funky glasses. She asked the opinions of others, but he was very knowledgeable and professional in helping her out. Thanks for all your help Jacob. If your there next year, we'll be back for some sun glasses. Might be back sooner for my daughter.

Dr. Lieberman is absolutely amazing! I love the staff and the office. Everyone is so kind and…read moreconsiderate. I've been going to this office since I was a child and always find myself coming back because of the excellent care that I receive consistently! Most of my family wears glasses/contacts and we don't go anywhere else. I'm so blessed to have such an amazing doctor. If you want to receive fantastic care and not feel like the staff is a car salesman when it comes to picking out glasses and accessories then this is the place to visit.

From the owner: At Professional Optometry in Fayetteville, NC our eye doctors' offer personalized attention for a…read morefull range of eye health and vision care services. Whether you need an eye exam, emergency eye care services, eye disease treatment or pediatric eye care, our vision center is the place to go. We carry a variety of top designer frames for eyeglasses & sunglasses. Our optometrists fit for contact lenses and can help you decide between dailies, soft lenses, hard lenses and a number of additional options we carry. Call for more information.

Brought in some very old but well loved sunglasses for repair. Chris did a great job, going above…read moreand beyond the call of duty to make sure I had all applicable discounts. He didn't try to upsell me at all. Plus they did a great job of repairing the sunglasses.

I was recommended this eye care center from my local VA. All I can say is that Dr. Balch and his…read morestaff are wonderful people. They all were very professional and answered any of my concerns with no problems. This eye care center has a very large selection of eyewear, and they are all affordably priced. The staff and doctor are friendly and laidback but very professional. If you would like great service at an affordable price, I highly recommend this eye care center. Definitely deserve more than a 5 star.

Worst customer service from the office manager Elena at this location. I had an eye exam visit this…read moremorning with Charles Bach. At check out, my balance due didn't sound like it reflected my insurance, I asked for a breakdown and found out my insurance had not been applied correctly. She asked for assistance from the office manager, she was not helpful at all. She come to me and said I didn't have contact lens coverage. I told her I should, I have had this insurance forever. I pulled up my coverage online and it clearly showed I had coverage, when I tried to show her, I was brushed off to the point where she wouldnt even come to talk to me, the receptionist told me I would have to call VSP. I did call VSP and they confirmed my contact lens coverage, I walked back in and requested to speak with Elena again so that the VSP rep could confirm it for her, I could see her in the back and she clearly didnt want to speak to the rep but came to the front anyway. My coverage was confirmed and the VSP rep gave her the authorization #. With that being said, after I had been there for a good 30 -45 mins because of their error, Elena never apologized or anything. She is very rude and arrogant, and then had the nerve to tell me what my allowance was as if I was going to give them anymore money. It was her office that pulled an authorization back in September on me without me knowing about it. My appointment was for today, October 16 and my daughters was back in September, so someone pulled one for me without me knowing. This is not my fault but theirs. I have been going to that office for the last 2-3 years as well as my children. I will not return. You have lost 3 customers. Have a great day!

I wish this retail store were better. The frame selection is good for Fayetteville. The hours of…read moreoperation are not convenient. I used to like going in when Rialeigh worked there, she moved with her husband out of the area this year. Her replacement Maria handed me my last pair of glasses and then after I put them on said, 'they look good from here.' She did not check the temples, or how they sat across the bridge. Instead, I had to hear about her dislike of Fayetteville and her in-laws. Unfortunately, I had to go back after that pair broke. I intentionally dealt with the owner Richard for the sizing to avoid the last technician. He is much more professional, and more attuned to customer service. If you go, have one of the owners size your fitting.

This is a great store has a large amount of glasses to choose from. They people that work are…read morefriendly and willing to help in any way they can. I will be returning when I need another pair.