Ben Burkett and his team of professionals are experts in the industry. Ben is extremely…read moreknowledgeable and creative, often thinking out of the box to help clients find the best case solution for their mortgage needs. I love how he takes into account the whole financial picture to most benefit the client. It's clear that he looks out for his clients best interests. He's one of Richmond's best. Definitely have a conversation with him before you consider getting a loan.

As a first time homebuyer, I was completely unfamiliar and overwhelmed by the mortgage process. I…read morefirst met with a realtor who recommended I meet with Ben first, and gave me his number. I called and we set up an appointment at his office to chat about my loan options. I had no idea how many ways I could structure my loan to fit my financial needs! His team was awesome and contacted me weekly on where what the status of my loan was. I closed on time and was confident about my loan program and numbers. I am now a happy homeowner and I couldn't have done it without Ben and his team!

I have been a member for 30+ years and everyone has always been very helpful, friendly and…read moreprofessional in person or via phone. Before an interaction is concluded they confirm I am satisfied. If they are not immediately able to answer my question or assist me fully, they assure me there will be a follow-up and always do so in a timely manner.

Can you love a bank? Well, I've really got to these folks credit! I had a deposit to make for a…read morenew account and went to literally 5 other banks and all of them required an appointment to make that deposit, which I find ludicrous. I mean, I'm trying to give you my money. I understand covid, but several bank lobbies are open but they won't open an account without an appointment. Very inconvenient, despite the pandemic because it should only take a couple minutes. The only reason I hesitated to deposit here, was because they don't have many locations. We have other accounts here and have always been satisfied. So when I called with my dilemma, they were like, "Come right in." Nelly helped me and opened my account in less than 5 minutes and you receive your debit card on the spot! She was accommodating and cordial and also helped me with another transaction. I told the manager, Barbara my experience and was determined to give them a rave review for taking care of this. You would think the other banks would be vying for business! Thank you, Navy Federal, now I don't have to put my cash in my mattress! I salute you for making bank easy! Please return the coin machine soon! It was awesome and made so much cents!!!

Our decision to not use this company was based on the following:…read more 1. We felt as if we were high risk clients with very good credit. 2. Tedious application processes without pulling credit first. No flexibility or discussions about flexibility, seemingly made to feel as if the only option we had was to pay off debt. Debt paid on time. We were able to secure a better option for a new home purchase.

I used CapCenter for the purchase of my home. The zero closing cost mortgage experience was…read morephenomenal. My loan team was exceptional with their service and the in house settlement services were professional every step of the way. I highly recommend CapCenter to all my family and friends.

Albert and his people made buying our house as easy as it could possibly be. He was able to save…read morewhat had become a nightmare situation with the lender we were working with initially, and as soon as we switched over to 1st Call, everything went quickly and smoothly. We probably wouldn't be in the house we are in now without him. The folks at 1st call are friendly and very easy to deal with. A large majority of the documentation can be done quickly and easily online. Closing was scheduled for after my work hours, and was done in my home. Couldn't have asked for easier or better. When it comes time to move again, you can bet 1st Call will indeed be our 1st call.

From the owner: Our goal is to provide an exceptional home buying experience for the lowest possible cost.read more

I'm finally leaving this review because of a serious underwriting error and the way NFM Lending…read morehandled my loan back in 2014. I purchased a recently rehabilitated home using an FHA loan through NFM Lending. During underwriting, NFM failed to identify an FHA timing requirement related to the property's rehabilitation. I was allowed to close approximately 11 days earlier than I should have, which ultimately meant my loan could not be FHA-insured. NFM did not call me when this was discovered. Instead, I received a letter informing me that they were unable to insure my loan through the FHA and had cancelled the FHA case number. I had been working with Matt throughout the entire loan process. When I called him after receiving the letter, he pretended as though he had no knowledge of what had happened. Shortly afterward, Jessie contacted me and explained that NFM had made a MAJOR mistake. Their solution to their mistake was for me to refinance my mortgage with them. That meant running my credit again, putting me through another loan process, and refinancing the mortgage they had already mishandled in the first place. They offered to lower my interest rate by 0.4% and provide a lender credit (money I already paid) so that I would have nothing needed for closing. I declined. A lender's underwriting error should not become the customer's responsibility to correct through another credit inquiry and refinance. Again, they sent this in a letter. My loan was eventually sold off as a scratch and dent loan. If you are considering The Cowart team of NFM Lending for a home purchase, don't!

Can't say enough about the wonderful service the Cowart team provides…read more We got connected with them through our agent's recommendation, and from start to finish NFM walked us through everything-credit profiles, verification documents, estimates, applications-with such ease and in ways that first time homebuyers could understand without being overwhelmed. They are all extremely friendly and easy to talk to. Would highly recommend to anyone buying a home!

Great staff and service, I would recommend it to anyone!! Good knowledgeable staff, friendly and…read morehelpful with their recommendations. Love to go in person, always ready to assist with your needs.

From the owner: Credit Union of Richmond membership is open to the Richmond Metropolitan Statistical Area. Anyone…read morewho lives, works, worships, attends school, or volunteers in the Richmond Metropolitan Statistical Area. If you live, work or worship here, you eligible to be a member of the oldest credit union in Richmond, Virginia. We offer share savings accounts, checking accounts, auto loans, refinancing, Christmas club, kids accounts, mobile banking and a mobile app.

I choose to call this mortgage brokerage first because I wanted to support a company with a woman…read moreowner, especially one with dogs in the picture. The person who outreached to me was kind while taking my info, then she told me someone would get back to me. Unfortunately, no one ever called me back - it's been well over a month now. My credit is great, my equity is solid, I was just looking to refinance to get a lower rate. But I am left to think my business wasn't worth their time.

Service and experience are outstanding with this group! If you're looking for a mortgage in…read moreVirginia, MAK Financial is the place to talk to! Lots of experience and they actually care!