Spent 3 hours being transferred and on hold trying to get a $6.49 fraudulent charge removed from…read moreAmazon. Never could get anyone. The customer service is the worst I have ever experienced.

Best bank I have ever dealt with! They stay on top of fraudulent activity, they allow overdrafts…read morewithout charging for every single transaction, and are always very helpful when I call. Wouldn't change a thing!

We contacted Ethan when we first began to search for a home. He responded right away and listened…read moreto our needs of what we were looking for. He was super patient with all of our questions. He definitely made our home search and purchase a pleasant experience! I would work with Ethan again and recommend him for your home buying or selling needs.

Our decision to not use this company was based on the following:…read more 1. We felt as if we were high risk clients with very good credit. 2. Tedious application processes without pulling credit first. No flexibility or discussions about flexibility, seemingly made to feel as if the only option we had was to pay off debt. Debt paid on time. We were able to secure a better option for a new home purchase.

DO NOT use this mortgage company and specifically the Glen Allen Office. Great at CYA and FAIL at…read morecaring about and communications with clients! Closing finally happened.....16 days LATE. NO Apology from local, regional or corporate representatives.

Alison Cougill came highly recommended through a referral. We were first time home buyers and…read moreAlison was very patient and knowledgeable. Of course we had a ton of questions and at times didn't even know what we should be asking. She helped us through the somewhat daunting process of buying our home. I was traveling during the weekdays and she was very accessible and always responsive. She has years of industry experience, and that matters! thank you Alison, we look forward to using you if we buy again. Alison Cougill Loan Officer Direct: 804-253-9674 Fax: 877-895-1819 Cell- 804-334-3174 NMLS: 202000 acougill@primelending.com lo.primelending.com/acougill