My garage door opener mechanism quit working. They were referred to me by my handyman so after I called them, they came out and offered to replace the circuit board, saving me some money and not having to replace the whole opener. I agreed and I went into my garage one morning and they were there. The guy that initially came out was there with the owner of the company and they said that they gave me bad information, that I really needed a door because it was too broken to work. I asked about how much it would be and they said "$1800" but would get back to me. I did not realize at the time that they had already replaced the garage door circuit board. After a couple of weeks of me opening and closing the 18' door manually (I'm 62 with a bad back) I called the company to see where they were with the bid. Their secretary put me on hold for 10 minutes and came back and said there was a bill in the mail for a $300 service call and that a new door would be $3900! I was very upset and then they told me that they did replace the circuit board but they did not hook it up because I needed a new door. I spoke to the owner, who kept mispronouncing my name even after I corrected him 3 different times. He said that he didn't know why but someone quoted the most expensive door and that he would send a quote for a cheaper one. They sent a quote for a door that is $2900 and a bill for $300 for a service call and installing the new circuit board that apparently is useless because I need a new door. When my handyman was out he asked how the garage door was going and I told him it still didn't work because I needed a new door. He got very upset, he said the door worked before and there is no reason why they couldn't have hooked it back up he hooked up the garage door opener to the door and it now works just fine. Just like it worked fine for years before the opener went out. However, I still need to program my remote openers and I've been watching youtube videos to see how. l. I understand my garage door is broken but it worked for years before the opener went out. I feel like they got me in a wringer and if I didn't buy a door for either $3900 or $2900 I would have to manually open and close it. Also, in their quote, they were only going to install it. Not haul the old door away and not hook up the opener and not program the remotes and have them install it, I would have to continue to open and close it manually. I am a single, 62-year-old very small-framed woman. I feel like they have taken complete advantage of my situation and they are crooked! Crooked and cheats they are! DO NOT HIRE THESE CON ARTISTS, ESPECIALLY IF YOU ARE A SINGLE FEMALE AND UNSURE ABOUT HOW GARAGE DOORS WORK- I SMELL A RAT! They will cheat you and not even care what you name it! I blame the owner, he was unprofessional, disrespectful, and a complete con artist. read more