I am only coming here to share the negative pieces as a result of attempting to speak with the…read moremanager, Hawaii, directly and getting nowhere. In fact, she is the reason I have decided to discontinue my association with this clinic all together.
I want to give this place 1 star based on Hawaii's horrible "customer service" and the way that I was literally just brushed off over my last experience there, but I can't do that since the majority of their work was pretty good and they do have some good qualities too.
**Do not go here if you have significant dental anxiety/trauma and/or you are expecting to have the dentist clearly explain next steps. This is not a place that distinguishes between PTSD and "anxiety" that Hawaii's attitude seems to imply is easy to get and easy to get over with they staff they have. They are also always hiring hygienists- be wary because a high turn over means most are usually in training of some kind and the environment for employees may be lacking what other dentists provide. Maybe some of my confusion and dissatisfaction could have been corrected with clearer communication on their part- but the manager was not able to do that either.**
**Do go here for a nice facility- new location is pretty posh and in a great spot. Good cleanings. When you get the competent MA- she is the bomb.**
I sought care at this practice after many years of postponing extensive dental work while prioritizing my family as a single parent. This was a significant financial and emotional decision, funded through family support, and I conducted thorough research before committing. My goal was to establish long-term dental care for myself and my family, and I specifically chose this practice because it promoted high-quality work completed in minimal visits--an important factor due to past dental trauma and severe anxiety.
Initially, my experience was positive. The staff and management were welcoming, and the treatment plan--while more expensive than other options--seemed justified by the promise of efficiency and quality. I paid out of pocket, including enrolling in the practice's in-house plan due to lack of insurance. However, over time, communication became inconsistent, appointment expectations changed, and the "two-visit" plan ultimately required multiple additional visits.
After my crowns were placed, I experienced ongoing pain and a sensation of looseness that I reported multiple times. While adjustments were made, the issue persisted for months. I was advised to purchase an expensive night guard, which I did in good faith, yet the underlying problem remained unresolved. Eventually, I was informed--abruptly and without prior imaging or clear explanation--that an implant placed years earlier by a specialist had failed and needed to be removed.
The handling of this situation was deeply distressing. Promised diagnostics were not completed, explanations were vague, and there was no clear or documented plan for next steps. Despite the financial and emotional weight of losing an implant shortly after completing extensive restorative work, I was left without meaningful follow-up, guidance, or accountability. Communication from the dentist was minimal, and post-procedure interactions felt rushed and impersonal.
When I attempted to raise concerns with management, my experience was further minimized. My anxiety and medical complexity were dismissed, and the work was repeatedly framed as "cosmetic," despite its clear functional importance. Ultimately, I felt unheard, unsupported, and discouraged from continuing care--not only for myself, but for my children as well.
While some technical aspects of the care appeared competent, patient communication, continuity of care, and compassion were lacking once complications arose--particularly for a patient with medical trauma and complex needs. I left without the outcome I was promised, without a clear plan to address the resulting gap, and without confidence in returning.
I share this experience for those who may require extensive dental work, are paying out of pocket, or need a provider skilled in trauma-informed care. I hope this feedback encourages greater transparency, follow-through, and patient-centered communication for others in similar situations.
