Overall, I had a very poor experience in dealing with a specific problem situation recently. My trousers came back from their shop with holes. As soon as I found out, I took the unworn trousers back with the original tag. They initially said they would speak to their boss and call me in 2 days time. After 4 days of waiting I went to see what was going on. The lady gave me the pants back and said it wasn't them since they "check everything". They simply suggested that the holes weren't there when they gave me the trousers and I must have done something to the unworn trousers. Conversing with them was extremely disappointing and fruitless.
This wasn't the first time I had given my clothes for dry cleaning; I have done that tens of times at this shop. It was just that when a mistake was made, they couldn't even acknowledge that there is a chance the shop could have done it. Over and above that, their attitude was more like the less that they explain themselves, the better are the chances that the problem would just go away rather than they deal with it in a professional manner. Worst still, they figured it is best to just lay the blame at customer's feet.
To say the least, I am not going back there. read more