This is the first, and hopefully only, time that I've felt that a 1-star rating is justified...
We chose this vendor because they were near us and we wanted to support a local business. Used their on-line quote request, received a nice email back and scheduled a carpet cleaning for last Friday. The appointment was to start between 1:30 and 2:30 pm.
At 2:15 I tried to call to make sure we were still on schedule - no answer so I left a message. At 2:40 still no show... I called again and no answer. I continues to wait and call & email until 5:30 when we finally gave up and ran out to the hardware store to rent a carpet cleaning machine.
I left a message again saying how disappointed and frustrated we were on Friday at around 7 pm. It is now Monday and we still have not heard back from "Professional" Carpet Cleaners.
This ranks up there as one of the worst customer experiences I've had and I can not, in any way, recommend this vendor. read more