I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

Local business in Killen area. Father & son team...very…read morepolite and helpful. Great service and fair pricing. Stopped leak and flushed tankless hot water heater.

I have been having problems with my plumbing for awhile now. I have had a very well known group out…read moreof Florence that have made a few service calls to my home. They was rude, acted as if it was my fault and left my bathroom a disaster with waste slung everywhere. Took me 6 hours to clean up their mess. Paxton Agee came today. He was such a nice guy. He explained things to me in a way that I could understand it. He fixed my problem in a very timely fashion. Such a kind, honest, and wonderful plumber. I highly recommend that you give him the opportunity to do ALL your plumbing. He made sure everything was fixed and cleaned up his mess. His prices are great too!! He is the BEST man for the job in our area. He will not only save you money and time but he will also treat you with respect and kindness. Highly recommend him!! ​

Can't brag enough on the plumbing job these guys did! Fast to get there got there when they said…read morethey would! price was fair. My only complaint was I dont think pvc was the only pipe getting laid. Think service man Will Lane was throwing that 3/4 pipe to my ole lady! But plumbing works toilet flushes so I guess it's alright!

great folks to work with ,fast call back a repair in florence area will use agin and refer to othersread more

They came for the consultation and said they would send someone out the following week. It's been…read morealmost 3 weeks and no one has come yet. We've tried to call multiple times during the 3 weeks, and they kept saying they'll send someone out soon. I understand businesses gets busy, but giving out vague appointment dates with no follow up is very unprofessional.

On 1/23/2023 We had a technician come to our house to clear washing machine drain line. He did this…read moreby going on our roof and running a line down the vent pipe. He did turn my washing machine on small load and the drain did clear per my husband. Three days later when I went to wash my first load of clothes, the drain again backed up and water came out onto my wall and floor. When I called the business they informed me that if they sent a technician out again that I would be charged another $150.00. When I explained to that I had not washed any clothes until then I was repeatedly told "I am sorry you will still be charged" This company does not stand behind their work!!!

Thank you, Joel for the quick response and for coming out on such short notice. The leaks were…read morefixed efficiently, and the service was excellent. I will definitely use these guys again!

We hadn't finished moving into our new home when we discovered a water leak. We called Pro Plumbing…read moreand they were here the same day. Bradley and Adam were very thorough, professional, and communicated very well. We scheduled to have the repair done and Bradley communicated well with arrival times and any issues he found. They went above and beyond to ease my worries and make sure they had thoroughly explained everything and all my questions were answered. They turned a super stressful situation into a good day and had my leak fixed quickly, and at a great price. This company will be my go to for any issues that I may have in the future!

We have been extremely satisfied with the services provided by Higdon Service and confidently…read morerecommend them for HVAC and plumbing needs. Chandler Dill performed our maintenance service on June 1st and exemplified professionalism from start to finish. He was prompt, efficient, and highly knowledgeable, while also treating us with courtesy and respect as homeowners. Chandler returned on 6/9/26 for a thermostat that quit working, and once again, was awesome to work with. Chandler took the time to listen carefully to our concerns, explain the necessary repairs, and ensure that the work was completed thoroughly before leaving. Higdon offers an affordable maintenance program. The value it provides is outstanding, from the responsive office staff who schedule appointments and send helpful reminders, to the skilled technicians who consistently deliver high-quality service. Although we are relocating to Indiana and will no longer be able to continue our contract with Higdon, we leave with complete confidence in the company's integrity, expertise, and customer care. We highly recommend Higdon Service to anyone seeking dependable HVAC and plumbing professionals.

Kade came to check out the water pressure in the tub and shower check the pipes in the valve. The…read morevalve was clogged. Cade cleaned it out at no charge. Thank you. He was amazing.