They asked to have me fill out the required forms online before my first visit: Done. They asked me to arrive 20 minutes early: Done. Then 10 minutes standing at the desk while 3 people talked to one guy before they checked me in and then 15 minutes into what was supposed to be a 30 minutes visit they brought a bunch of paperwork out which is when I left. I will never use Probility again and recommend the same to all. read more

Physical therapy is supposed to make you better. Not only did I not get better, I got worse. A lot. And quickly. Probility's set up is designed for maximum patient through-put, not care. After 1/2 hour with a therapist, you get sent to the "exercise area" where you see someone--a different person each time, so there is no continuity--who tells you what exercises to do. That is, when they're not folding towels or chatting with each other. But the exercises are clearly from a one-size-fits-all list. On my second visit I was told to do an exercise which made my pain much worse, on the spot. The next visit, a different exercise person told me to do the SAME exercise. Clearly they don't bother with anything as boring as documentation. On my final visit, when everything I was told to do made my pain even worse, I was handed a small ball and told to "find the place that hurts" and roll up against a wall. Really? DIY treatment??? And I'm paying for this??? My therapist--not the exercise person, but the one with a degree--actually stated that "physical therapy is a wave; you get better, you get worse, you get better again". *Wrong*. I've had physical therapy for various injuries over a lot of years. Previous PT always resulted in slow but steady improvement. Not once did I ever get worse through treatment. Until now. There is a pervasive attitude of indifference in the whole facility. Therapists chit-chat to each other, over your head like you're not even there, while they're working on you. Not only is it rude and dismissive, but I'm there because some part of my body isn't working correctly and that's what needs attention--not last night's baseball scores. Competent, focused PT can't be "phoned in". I told my doctor about all of this--and my decline was obvious--and requested a referral to U of M. It was granted immediately. There is a wait for U of M (vs Probility, who could see me a week from when I first called which now makes perfect sense) but it will be worth it for competent care and recovery. Stay away from these people. They do harm. read more

On its website, Probility prominently offers a Free Same Day Injury Assessment, a brief, simple appointment to determine whether follow-up physical therapy is appropriate. This is exactly what I need. The website places no restrictions on making such an assessment. I spent 30 minutes calling the various locations and finally found one that had an opening today. Then, 30 minutes later, a person called me back to cancel the appointment. She told me that even though I have a BCBS policy that covers physical therapy without the need for a referral, that because I also have Medicare, I would not be eligible for the free assessment. This makes no sense, as it means that I am being punished for having Medicare in addition to my BCBS policy. If this is true, the Probility website should warn readers that the assessment is not available to Medicare patients, even those that have additional coverage. In addition, the person who cancelled my appointment had zero empathy for the ridiculous policy. A total waste of my time today and I will never consider going to Probility again. read more

Hurt my back at work after my first visit they made me feel better. After 4 sessions with the coolest staff Dan, John, Ashley, and a bunch of other very cool professional staff I swear I feel better then I have in 10 years. Already back to work and feel great. These are best young stars in the P.T. Field. Thanks again read more

Probability has helped my family recover from injuries but we always end paying at lease $1000 or more. We don't know how much services are going to cost due to lack of Probability getting the insurance information they need. After having the much needed therapy a bill arrives-surprise! Items are not explained on the bill and often vary according to therapist or procedure. Overall the communication about the cost of therapy is very poor and disappointing. I am not sure I would go for services in the future since its never discussed up front how much it will cost. How many other businesses operate this way? read more

Everyone I talked to and worked with was extremely helpful and kind. I have had negative experiences with other physical therapists in the past, but the ones here genuinely were interested in you individually, and had plenty of practical and helpful tips to help get a speedy recovery. If anyone asks me I wouldn't hesitate to direct them to go to Probility read more

I have chronic neck, upper back and lower back issues that also became knee trouble!! Leah Steichen is a true gem-she was able to sort out the cause(s) of my pain, teat it and give great direction in stretching and exercises to help me. I have had issues for years, and even with minimal ongoing participation on my part I'm much better. They are all pros! I would definitely go back if it became problematic again-and not wait so long!! read more

I feel completely ripped off. I went in for scoliosis pain and soon developed a pinched nerve in C5, which may or may not have been caused by physical therapy, but it had never happened before. The therapist pushed really hard on my ribs then put me in traction and after a couple of treatments the pinched nerve was worse than ever. I finally stopped treatment because I felt it was making things worse. I was told someone would call me, but no call. The pinched nerve went away on its own after a few weeks, but I was sent a bill for over $600, this was after my insurance company also paid hundreds of dollars. I wrote three letters explaining my situation, that I was not happy with the service and that they made things worse. They totally ignored the first couple of letters, then finally someone called me to hear the story. A couple of weeks later a collection agency sent a letter and called me to say my credit was going to be ruined if I didn't pay. These people did not care about the treatment or service they gave me. They are greedy and just care about money. NOT RECOMMENDED. read more

I've had about eight sessions here (Westgate Mall location) for chronic plantar fasciitis and a weak right ankle due to a fracture last summer, and so far, both conditions I would say are at least 50% improved. These people really, really know what they are doing. They are not going to just strap you on some machine, they do hands-on work that is highly effective. I've been seeing Leah and Ben. Highly recommended. read more

Sarah was great as a therapist, and Ben made the exercise sessions as enjoyable as possible.