I agree with the reviewer saying Alan is unprofessional, loud mouthed and clueless! My experience happened years ago which I realize may not be the same way to others but still would like to mention it anyway! I had a problem with the central air conditioning in my apartment and when a call was made to Pro air, Alan answered and was snippy during the process of trying to set up an appointment by saying he couldn't come that day which he wasn't asked to do, I just was trying to have an appointment scheduled! No need to snap at a client, needless to say, his company was not used as a result! read more

If possible, I would give ProAir and 'Alan' a minus 10. Unprofessional, loudmouthed, and entirely clueless. He was supposed to clean my mini-split and according to the 'reviews' here (likely posted by friends or paid for), he should not have any problems. The reality was just the opposite. the first clue was that he did not even recognize the indoor unit while he was looking at it. Then he stated that it is impossible to drain and clean the unit inside of the house. He seriously suggested getting a ladder and climbing up to the third floor. When told that it had been done five times this way he had the nerve to challenge this. These are just a few of the highlights. I should not forget to mention that he repeatedly insulted his co-worker by using foul language in front of me. After this experience, I gogled his business and found plenty of reviews that are in agreement with my experience on a different web site. read more

Alan is great. Very knowledgeable and honest. He has never tried to sell me anything not needed and has urged using aging equipment till the end I highly recommended ProAir and will continue to use their services on all of my HVAC NEEDS. read more

I have a mini split 4 system installed some 12+ years ago. Two years ago one died and I have spent the last 2 years trying to get someone to take it off the existing system and just do 1 individual ductless and leave the 3 working as is. No one could either do it or they quoted me in the $10,000 and up range. Finally found Alan at Pro Air, he was responsive, understood the problem and disconnected the broken one and replaced with a separate single. Easy like that, he was great and he didn't bleed me to the core. Highly recommend, does not complicate and try to upsell, needlessly. read more

A year ago we hired Alan to replace a central air conditioning unit in our home and his work was shoddy at best. We've had frequent issues with the unit since. We had followed up with Alan almost a dozen times to have him come back and service the system and without fail every few weeks the system inoperable. Alan is NOT punctual whatsoever. We are a working family and in order to accommodate our appointments with him we have all had to take time off of work for Alan not to show up or not to show up within the agreed upon timeframe. There is a 93 year old woman who lives on the property with several medical conditions and she requires temperature control. Alan's lack of integrity places her at risk. I implore all of you to NOT seek service from Pro Air Heating & Air Conditioning. The quality of work is a D- at best. Professionalism is nonexistent. There is also no value in his services as we've contracted a new company to finish his work. If you take his services be prepared to eventually have to take him to court, as we are currently doing. read more

Alan is one of the most trusted, reliable and dependable HVAC techs that I've ever known. I am in frequent need of service in my home and at my business. Alan is professional, calm and is a person of integrity. He calls back after hours and shows up when he says that he will. We had an installation of Sanyo ductless wall units several years ago and they are fantastic. They are one of the best home improvements that we've ever done. Alan was patient, informative and truthful about what we needed and did not oversell. I don't make a lot of reviews on YELP, but felt compelled to do this after seeing some the negative comments below. Alan is the first guy that I will call when I have my next HVAC issue. You can depend on his professionalism and integrity. You will be happy you did. read more

Has to keep changing home town of business to hide reviews. Which is it? Brookline? Sharon? Look at Pro Air (two words), same phone number) The price was very low compared to other businesses. TOTAL HACK JOB! The owner came and did the work right away after the estimate. Job was done within a few weeks. Once the job was done, it is almost impossible to get them to look at issues. I had an issue for over two years. They finally came and did the fix that only took 10 minutes after two years of calls and emails and threats of a lawyer. Now, I discovered that the isullation was installed wrong around all of the registers and I now have water stains on my old ceilings and he is not coming back. Do not use pro air whatsoever!!!! The electrical panel not even installed by an electrician was never grounded! DO NOT USE ALAN!!!! Do your homework on this guy. read more

I am confused by the poor reviews for Pro-Air. But in my own experience, I usually only leave reviews when I get poor service. My experience was completely the opposite, so I felt compelled to leave a great review. We had a leak in our a/c unit and another company recommended a system that was $11K and not appropriate for New England climate. I sent out a request on Networxx and Alan called right away--on a Sunday. He spent quite a bit of time on the phone with me to understand the situation. He made us his first stop the next morning and gave us much better and more effective options based on New England climate, our budget, and our goals. He was able to give us a quote before leaving the house, then came back Wednesday to start the install. He miscalculated the fit of the new air handler and had to have new parts made. Rather than charging us for his mistake, he absorbed the cost. Since the weather was cool, he was unable to test the A/C. Later that week the temperature was high enough for us to need the A/C and it did not function properly. We called Alan right away and he came over on a Sunday to adjust it. It works very well now! We were completely impressed with Alan's knowledge, professionalism, punctuality, and attitude. He is great to work with and I would recommend him to anyone. read more

Alan did a great job installing a new Carrier Air system. My old Goodman was a piece of crap that broke down after only 14 years. It was installed by a guy that's out of business now. Alan gave me a great price, even did some minor modifications at no extra charge. He supplied 5 references for new installs because I was being more cautious this time. He also did a great job fixing my in-laws AC for 1/2 the price of a local larger company who said they were out 3 weeks at the time. It's too bad my in-laws don't know how to Yelp. read more

I called ProAir one Saturday when the heat in my house was out. I got a call back from Alan within 30 minutes, and he was at my house in another hour or so. My problem ended up being quite simple (the controller on the boiler was broken) and got fixed quickly and I haven't had any problems since. I was extremely happy with how responsive Alan was to come out to my house and how quickly the problem got fixed. I wish home repairs were always this simple! read more

Alan, was punctual, friendly, and provided a fair price (better than others) to update my furnace. He wasextremely knowledgeable, explaining what he did in great detail. I recommend Proair to all my friends/family. read more

These guys rock. Exactly what you want in a service organization. Honesty, integrity, trustworthiness. Came to my appointment early, repaired my AC, was a simple fix. Was a great experience and I'd recommend their services any day. read more

Just recently had my AC break-down during this 90+ degree heat! Searched out reliable local HVAC providers on line, gave a description of my issue and asked for service providers to call me. Alan from Pro-air was the only company to call back and he called within an hour. I was certain my AC unit was out of coolant but Alan quickly diagnosed it as a worn out compressor. He replaced the part quickly, checked to be sure everything was in working order and done!! I now have AC again. Great guy, very personable and trustworthy. Turns out Alan is friends with a former colleague of mine so I know he can be trusted and he gave me a fair price. I recommend calling Alan at Pro-air for your heating and cooling needs. read more

I hired Alan Mofsowitz from Pro-Air in Sharon to replace my air conditioning system for $10,000. What a mistake. On numerous occasions he didn't show up or call as scheduled. When he finally began, it took about 3 weeks to do a 1-2 day job. He explained that he was basically a one man show, and he had much on his plate. That certainly didn't instill confidence. I also thought it odd that he and his workers needed to borrow some of my tools, as he told me many of his tools were at another job. After what he called completion, I pointed out to him that one condenser was not parallel to my home, one condenser was not level, and wires were exposed that needed to be properly secured. He agreed and said he would take care of it. He blamed his staff and said that he simply cannot get good help. Imagine, he sent workers to my home that he himself said were "not good help!" Weeks went by and I had to call him to remind him to complete the job. He asked me again what needed to be done. More time passed. Eventually he returned and finished the job. Some paperwork needed to be filled out by Alan in order for me to get an energy rebate. I notified him of this on 10/15 and I told him the offer expired on 10/31. He said he would take care of it, but he hadn't filled out those forms in years, and would need to update his software. He assured me it would be completed on time. I contacted him a week later and again he commented that he was only a one man show, and he was doing the best that he could. My deadline has come and gone and I never received the paperwork. Our court date is next month. If you do some research you will see that I am not the first that needed to take legal action against him. What an amateur! read more

I made the horrible mistake of hiring this company for service when my heating system went dead. 5 days latter and after spending $700 they could not fix it. In the process they would give appointments that they wouldn't keep. On the last visit when they still couldn't fix it the workers left saying expect a call from the owner in 15min. He never called and stopped responding to my calls, voice-mails and text messages (although you can tell on an iphone that they were read). They know i have 2 little ones at home in the cold yet still didn't care. I ended up hiring another company (Gassco) who came in 2 hrs and fixed it in 30min. I understand that they may not be competent to fix it but to not return calls from a desperate customer???? I WOULD AVOID THIS COMPANY LIKE THE PLAGUE! read more

It's a 95 degree July day. Fortunately Alan was apparently working very close-by in Brookline and managed to stop by and diagnose and fix my broken central AC compressor (broken capacitor) the same day I called. read more

Buyer Beware. This company is not reliable or capable of doing HVAC work. I was referred to Pro Air last summer, and had the owner (Alan) come to my place and give me a quote for a new HVAC system in my apartment. He gave me the sense that he knew what he was talking about when doing the original assessment so I hired him for the job, but that is definitely not the case. After the original meeting Alan never showed his face again. He had some of his workers come and install the new HVAC in my place, but these were not certified technicians and as a result the HVAC has failed to blow hot air. Since installing the HVAC last summer I have placed dozens if not hundreds of calls to Alan. He consistently does not answer the phone or respond to emails, and never returns a call. He gave me a contract with a 5-year warranty on service and 10-years on the parts, but he is both unwilling and incapable of actually servicing the system. We have scheduled service appointments with Alan, and he will fail to show up and then respond to your calls with a lame excuse. I would highly recommend going with another company if you need help with your HVAC, Alan is extremely unreliable and incapable of doing quality work. read more

Not sure why my previous review didn't post but I experienced great service when my 1year old heating system stopped working properly. I would recommend pro Air Heating. read more

My experience with Pro Air Heating & Air Conditioning was very different from the previous reviews. I recently purchased a condo with an electric heating system just under a year old installed by Pro Air. The system stopped functioning/no heat right after New Year's and I contacted the owner last in the day and he did return the call quickly. He was working with other customers but said he would be able to come the next morning, and although it could not be fixed while he was here, he was back with another technician on Monday. No issues since the repairs were made. I would recommend Pro Air. read more

great response time! responded right away, I called on a Friday afternoon and he went above and beyond to help me out! even offered to come out on a Saturday morning. would definitely recommend them! read more

this guy will show up very quickly to install, but trying to get service from him is impossible.he ignored e-mails and my phone calls for days.i was left no Warranty information to register my heat pump, so i lost half the warranty on this unit. my heat pump is only 15 month old with less than 100 hrs. of usage and i need service. he will make appointments, then not show. then if you complain enough he, ll just tell you to go else where for service. my further calls trying to reason with him resulted in him threatening to file threat charges against me .the only reason i hired this guy is the fact my condo management referred me to them. i should have done my research because he has been discredited by the BBB, for so many complaints. do your self a favor and hire else where. read more