Our experience with Cape Cod Gutters was extremely disappointing and, in our view, completely…read moreunprofessional.
The company provided an estimate to install gutters, we agreed to the terms, and the job was scheduled. On the first installation date, they did not show up and did not call. The job was rescheduled. On the second date, again, there was no show and no call.
We then rescheduled a third time and were given an absolute assurance that the installation would take place. Once again, the company failed to appear.
By that point, the project had been delayed approximately one month, and I had taken multiple days away from other responsibilities specifically to be home for the installation.
On the morning of the third missed appointment, I contacted the owner. Rather than apologizing or attempting to resolve the situation professionally, he laughed and told me, "It's not happening today, buddy."
When I explained that three missed appointments without notice were unacceptable and that I had rearranged my schedule repeatedly based on their commitments, the conversation became aggressive and included foul language from the owner.
After terminating that conversation, we subsequently received a text asking whether we wanted to schedule yet another installation date.
At that point, we had no confidence left in the company.
Three separate no-shows without proper communication, repeated assurances that were not honored, and the owner's response when confronted about the situation made this one of the most frustrating contractor experiences we have had.
Our concern ultimately went beyond scheduling. If a company cannot reliably communicate, keep appointments, or handle a legitimate customer complaint professionally before the work even begins, it raises serious questions about what kind of response a customer could expect if there were ever a workmanship, warranty, or follow-up issue after installation.
We chose not to proceed with Cape Cod Gutters.
Based solely on our experience, we found the company unreliable, extremely difficult to communicate with, and lacking the level of professionalism we expect from a contractor.