we have been tenants with pro town properties for over 4 years, nothing but great things to say about pro town! always on top of any issues or repairs, this last winter we had an emergency furnace went off middle of the night on a Sunday night I though omg no one will come!!! well I was wrong, left an emergency message that our heat was off and no more than an hour later I was receiving a call back and electical heaters on its way, Monday morning everything was fixed! we appreciate how fast they responded to an emergency since it was below zero that night! hopefully we stay with pro town properties a while longer because we have made this house our warm home, and we highly recommend pro town properties for your new home!!!! Sincerel, the happy family on Luther ave. Abel, Maria and benji read more

Slow response. Terrible customer service. Worst slumlords possible. Would not recommend

They will find any way to not help you or take forever if you ask for needed repairs. Customer service is horrible. Employees don't act professional. Rent keeps going up. Do not move into one of these properties read more

They found a way to take my whole entire deposit. And it says I still owe them money. I left the house cleaner than when I moved into it. I hired cleaners that clean the place exceptionally well. They cleaned all base boards every floor every nook and cranny. I got screwed. When I moved in the ceiling fell through in the utility closet. Don't understand how you clean a carpet and replace a carpet and I have to pay for both. And it wasn't damaged or dirty when I left. Got door stop that was never there when I moved in. And didn't get my pet deposit back either. They really got over on me. I will never ever rent from this place again read more

Pro-Town Properties - Move out calculation - Apartments Near Me - Joliet, Illinois

I am a disabled person. I have GOOD credit. A squeaky clean reference from my last landlord who I had paid rent to on time for 8 years. I've worked in childcare for 18 years and my background check is perfect. I knew that not having proof of income would be difficult and so I went to look at a unit with the intent of paying the entire lease up front to secure housing for myself and my child closer to family that could help with my care. First off they do open houses. When I showed up, there were at least 20 people there. This was the 3rd open house for this unit that I knew of. When I explained my situation to the person showing the place she said she couldn't help me but I was welcome to sign a list to apply. I looked at the list with at least 16 individuals applying. I was told I would have to give them a 50.00 fee to apply. They literally just show units to as many people as possible and collect their application fees. I can't imagine on day 3 with this volume of desperate people looking for affordable housing that they hadn't found a tenant. The listing for this unit remained up for TWO weeks. I was curious what the deal was and a friend of mine applied for a viewing and they were STILL actively showing this unit! I've since discovered many other people have made complaints about this practice. Its terrible and predatory. Anyway the next day after the viewing, I called the office to explain my situation. They told me it was their protocol that they needed your pay stubs to prove your income. I said I wanted to pay the full lease up front so income wouldn't be a concern. I was happy to provide legal documentation of my disability as well along with the deposit and anything else they needed. They STILL insisted they needed paystubs showing my income. Again I'm disabled and only able to work pt, but have emergency savings for such a situation. I explained that legally they are required to make accommodations to their protocols for individuals with disabilities so housing is accessible. The woman I spoke with was so rude and told me they didn't have to do anything and that if I had a problem with their procedures to get a lawyer, and laughed at me and hung up. I can't afford a lawyer. They own most of the affordable housing available in the area I am trying to look in for housing. Its awful. Their rude, discriminatory, and its appearant they only care about getting as many application fees as possible. read more

I have been a tenant for a year now, just renewed my lease for another year, and will continue to do so, as long as they will have me. I am very happy here. I want to say that every person whom I have had contact with, are very professional and friendly. I have had 2 issues in a year, that were dealt with immediately. I locked myself out of my bathroom, and my thermostat was not working. The maintenance people handled both issues immediately. The building is well maintained and quiet. I hope to be here for a very long time. Thank you Protown and staff. read more

Slumlords and will scam you out of your whole deposit even if you left the place in better condition then when you moved in.

I listen to all these HORRIBLE REVIEWS!! But!!!!!, and I will say this time and time again ! They treat their tenants with the utmost respect, if u do the same !! I'm speaking of almost 5 yrs experience. If u pay the rent on time, treat the workers with respect..... I assure anyone w/ doubts , they are AMAZING!!!! The bad reviews I see on line. One word : Scumbags. Be a decent human being , pay ur bills......I PROMISE U WONT HAVE A PROBLEM w/ Prowtown read more

I have had a great experience at protown properties! They have been very responsive about maintenance requests and anything to my inquiries. I understand that the application process can be daunting, however considering they have several (30+ etc) people applying for a single property, a choice has to be made. I really appreciate the effective communication and kindness m that they have had. I also feel like protown properties is a place I will stay for years to come. I have had a nice experience to say the least! Very affordable property and great maintenance! read more

STAY FAR AWAY. Evil Company. Rude Employees. Shady Business Practices. They Will Invade Your Property. I left their property in excellent condition(minus a door) and I ended up owing them $70 and they took my whole $795 security deposit. Super convenient how the "damages" came out to the exact security deposit. YOUVE BEEN WARNED read more

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Something told me to come to the review section on any website to see what kind of company this was and my gut never lies! 1st off, pro-town will not let you apply to multiple properties even if you have a separate application for each one. 2ndly, you have to view with a mass of people very quickly without getting proper Q&A about the unit. 3rdly, after viewing one time you can only apply to whatever you seen. That one application is good for 30 days, once denied. That is it! However, for some reason, they made an exception for me. I did not get the property I originally applied for (unknown reasons) but they had similar property in the same building. I agreed to view it. It was definitely smaller and less kept up than the one I applied for. They wanted the same price as the last one. I asked will there be things done to the unit (cleaning, painting etc.) She acted as if nothing much needed to be done and very snippy said "somethings will be done". They then proceeded to ask for additional proof of income after supplying them 3 pay stubs and a work verification sheet. She questioned the validity of my work verification. I told her I did them a favor by supplying it for her, because they would pay a 3rd party supplier for work sheet references from my employer (mind you, they are too cheap to do this with the $30 application fee they charged already.) Same day, I viewed the unit, I was approved. Upon telling me my approval, she requested me 30 minutes before they closed to bring her the deposit as soon as possible or she will show and rent the unit early next day! I felt pressured because I had no time off to do this and they were not willing to wait until I had time off to make arrangements for a final walk through or signing of the lease. I JUST SEEN THE UNIT THAT DAY NOT CLEANED, PAINTED OR SAFETY INSPECTED. Yet she wanted my deposit anyways. or she is going rent it. (mind you, the unit they showed me wasn't posted anywhere at the time). I never felt so disrespected by a rental company in my life!!!! 1st I was profiled too much as to wither I was really employed, I was rudely treated if I asked too many questions about the unit upkeep; Then they gave me impossible deadlines to give them a deposit. TRUST ME! YOU SHOULD KNOW YOUR WORTH! They pray on the people they THINK are desperate, uneducated, and don't know their rights! Reasoning with them is futile. Professionalism is non existent. Save your time, money, and energy. read more

First let me say these are not the best properties. Newly renovated should not have mold in the bathtub/shower. They don't have refrigerators, stoves or washer/dryer. You have to go through hoops just to say you don't qualify. There pet deposit is the same as the security deposit. So basically you need about 3500-4000 just to move in with pets and have to get appliances! If I could give it a negative one I would. read more

Jan is polite. Christi is disrespectful and belittling. She is lazy and speaks over you, acts like her shit doesn't stink when her only job is to recieve the paperwork, check if it's all there, and submit it. I applied for a 3 bedroom, they put me down for a 1 bedroom and called and said there were to many tenants. Even after Christi made the mistake she did not apologize and continued to speak with attitude. I don't know who hired her, but they put the wrong person in charge. Not to mention have their properties are overpriced and rat infested. They have weird protocol like you need to view a property sign in and then apply for the unit! So if you haven't viewed it, you can't even apply. Half there places are in bad neighborhoods and they will show you a unit that literally has mouse traps inside. Negative. read more

Protown, after a five year lease without even one late payment (Even during the pandemic) charged us for carpet cleaning and painting. Both of which should have been normal wear and tear. The carpet was so worn the unit should not have been rented in that condition, actual holes in one room, long streak of discolor in the living room, and carpet strings showing in the bedroom. Even tough we complained - nothing was done about it. I can only assume they intend to re-rent with the same carpet since they charged us for cleaning. The charges they calculated were exactly the amount of the security deposit. Do not expect to get your security deposit back. Have any questionable issues resolved before you sign....Beware Useful    0 Report read more

Horrible company Are heater went down and they did nothing. Our toilet and bathtub got flooded with sewage water for four days and we had nowhere to use the restroom or shower 4 days. There ants in the house and they did not care. They are rude and lie about everything. read more

Talk about scum bags... We suffered a house fire and needed a place to live right away.. we filled out all the paper work. paid the fee's. they ran our credit checked references and employment. said the place is ours and to come with the deposit and first months rent plus a second deposit because we have dogs... well that was 3880.00 brought a bank check for that amount. first the bank check wasn't good enough. they wanted a money order.. which by the way you can not get for that amount we would have had to get 4 of them at 3 bucks each. we wanted to sign the lease right there and try and get our lives back together.. yeah didn't happen... they wanted all the money up front and wouldn't sign a lease.. then said we have to sign a form that said if we didn't sign a lease in 7 days they get to keep the money... there might be a sucker born every second but I'm not one of them... DO NOT RENT ANY THING FROM THIS COMPANY... we wish we read the yelp reviews first would have saved us 70 bucks... first hint they are scum bags is the bullet proof front window at the desk... wonder why they need that??? read more

We have been renting from Protown Properties for over 5 years. The home we rent is in fabulous condition in a really great neighborhood with wonderful neighbors. We have always received prompt calls back and quick repair to all issues we have had. We couldn't be happier! Thank you Protown!! read more

this place is an absolute joke. Do not go there. If you are really looking for a place unless you have a lot of time the whole five day process is a lie they will decline you for anything they're not looking to approve you. They're looking for reasons to decline you just to make that clear they're not trying to get you in when you apply. They're looking for any reason to not let you have that place. let alone they go by hearsay so if somebody says you're a multi billionaire, they'll believe it if someone says you didn't pay your rent for a whole year they'll believe it they don't give you answers they make you seem like you're going to get the place say don't worry about that. Don't worry about this, you have to worry about everything because they were literally coming through everything trying to find a reason to decline you read more

We have been trying to rent from Protown, due to the fact my daughters landlord prior to where she lives now moved out of town and they can't contact them they consider our app incomplete, and i get there are policies. Problem is when you deal with Private parties and they move out of state I mean who keeps in contact with their landlord from previous rentals. Anyway I make 75K a year and I have lived in the same place for 9 years never missing a rent payment . but that is not good enough. and instead of trying to work with us there is absolutely no communications from them. We went to a National rental company that has franchises in many states FIRSTKEY, we were approved in 2 days. Protown just left such a bad taste for me. I never worked with a company that works hard at not renting a place. House is still up for rent now over 30 days and just think they could have had rent coming in already. Though they do keep taking applications at 35$ a pop person. I read some reviews at first and thought " they can't be that bad, these are just angry people" But yep they are that bad, use FirstKey if you can read more

SCAMMERS AT BEST! I would not recommend renting from this property management. They don't care about their tenants only putting money in their pockets. They have lower value homes that they offer and don't provide upkeep of these properties. God forbid you need something repaired, they will definitely take the cheap route. I wish I had did more investigation on this management company. I have heard from realtors that they stop working with them because of their practices. They are slum lords at best. Even when you play by the rules and return the property in better condition than you receive it, they will find away of keeping your deposit. Whether it's all or 80%. Their staff is horrible...Emily (biotch) needs a personality check. It's a shame that they feel they can get away of treating people a certain way because of color, income, etc. More people need to start standing up to these IDIOTS and stop these practices. read more

Worse ever! Do not rent from these rude people. Health issues from mold and the almost dirt floor basement listed as "full basement " Washer and dryer had to be in the 1st floor bathroom listed as a "laundry room". Slum landlords! The carpet was so old everytime I steam cleaned it came up in handfuls. When I asked for new carpet I was told to clean it again and send them a picture. The carpet was older than I am and was triggering bad asthma attacks on my toddler. Joliet should be ashamed allowing this. Who is on whose payroll?? So glad Im out of there. Dont expose yourself or your loved ones! read more

Do not rent from this company. They could care less about you and your property.They will do absolutely nothing for you in your time of need. Their properties are filthy and disgusting,both inside and outside and they will never lift a finger . You've been warned.Stay away from this rude, negligent, incompetent group. read more

I have been renting a home from Pro-Town Properties since August 2017, and I LOVE it! It was a smooth transition from the open house viewing to move in day. Alex and all of the staff have been terrific! I had quite a few questions, and they have been kind and helpful. The maintenance guys are also great and knowledgeable. read more

These people do not maintain their properties. They lower the value of the homes in the community, do not fix issues such as water in the basement, do not cut the grass etc. they should not be in business! One star is too high. read more

In my opinion they are running a scam. I did not like my experience with the company nor the rude staff.

I rented from Pro town for a years. They are slum lords at best, and even that would be putting it nicely. The apartments are very poorly taken care. Cheap nasty carpet that been there for year. Mold and water damage on property. Best way to describe them and their worker as thieves and crooks at best. read more

I just signed a lease with this company. So far I am really pleased with the services. Be aware that rental houses they have no apliances but they recommend a place to get them and its great. The leasing office is across the street from the projects, but the people there are really straightforward... what you see is what you get. The places are cheap but well-maintained. I highly recommend them. You can even pay rent with a credit card (for I think a 2% fee or something) read more

I started renting a house from them and everything has been great! The staff is extremely friendly and very helpful. You can call with any questions you might have. The application is very easy and they get back to you right away. I would have never found such a great home for this price any where else! !! read more

Pro-Town Properties - Dining room - Apartments Near Me - Joliet, Illinois

We rented from pro-town for 2 miserable years. We had a bad mold problem so bad we developed health issues. The company did not fix the problem and would not let us break our lease. We also had a bad cockroaches problem that they did not fix for months. The owner was negligent. We had to wait for days for repairs. I even asked for carpet replacement because that's where majority of The mold issues were. There were only a few staff members that were nice and helpful but not the owners. The walls were so thin you could hear everything and I even mean everything! The only one positive thing I have to say is that they did let me have my small lap dog. We wanted to leave after the 1 year was up but I was 8 months pregnant at the time and was not aloud to lift forcing us to stay another year sadly!!! read more

These people are only looking to steal from you. I rented a home from them for 2 years. I kept it in better shape then what I got when I rented from them, I kept it so clean to the point I spent hundreds on chemicals to remove stains and grease on the walls that were there before I rented, and buffing the floors and washing 1 carpet, to come to find out I wasn't getting my $1,100 security deposit back plus they were charging me 300 more for not cleaning that 1 carpet they said. These people take advantage of those who have bad credit, just to rip them off, of the little money they have. I placed a complaint to the business bureau I hope they get shut down. I advice to anyone looking to rent around this area "Do not rent from Protown Properties", these people are thief's. read more

Over paid on the application because I did not realize they don't allow co-signers and they refused to refund the extra money I paid. The money is an application fee for processing and a background check which was never done so they just stole $30 from me for no services done and no signed application to process. They also only accept Section 8 people but will take your money for the application before turning you down, they DO NOT care if your a veteran. They are thieves with no morals, stay away from this company! And no, I am not upset about the result of the application, we have found and been approved with a much better rental company at a much bigger and better quality house. This rental company actually told us to stay away from Protown...only wish the advice wasn't a little too late. So my advice to you from my bad experience is that they are a waste of time and money; you deserve and can find much better! read more

They said they work with people with bad credit, don't trust them. We bent over backwards to get them everything they needed for one property and they turn around and around rented to someone else. Then they turn us down without even telling us why, they rather see you leavi g out on the streets then help you. you will be putting all the money out there for rent and I agree with Debbie post they don't even offer appliances. read more

They refused to run the application until after I went to a "viewing". Which was on a set time for a set day of the week, no availability to make an appointment despite their add stating you can. So you basically plan your life around their schedule just to look at a house. I don't know many day shift workers who can continuously take hours out each week to look at houses. Waited ages to hear on the application. Denied, someone got it first. Can I apply for another house? No, you must attend a viewing first. Then wait again. I'm not sure how they managed to stay in business so long. One of the ladies who answers the phone is horrendously rude and difficult, the other less so. It's honestly like they resent you for looking at their houses. read more

Are very unprofessional and rude. They knowing take your application fee when they know you work for a staffing agency. They were tell you it's not a liable source of income, but then tell you depends on how long you are with them. been with Joliet staffing for over 2 years. They only staff WCD Trader Joe's. I am a supervisor and being hired on. This is not liable income? How is working at let's say kohl's. 1 yr with kohl's something at anytime can happen and you lose your job. I make 5× the rent they ask for as well. They new my husband was with a staffing company before he did the application, they faild to inform him on this policy, and knowing took our application fee. So they ripped us off, and They stole our money, because they new before hand he was with a staffing company and would not qualify. Them knowing that fact as well and taking the application fee is fraud as well. I would love a refund, wont get it. asked for the manager name, Molly refuse to give me it. I'm calling a lawyer at this point. And informing the BBB of there fraudulent business and the misconduct.. read more

Do NOT rent from Protown! They have the worst customer service. Multiple attempts were made by us and our hopeful new rental company to receive accurate documentation to verify our residence, yet Protown failed to return these documents or our calls (what like all ten of them?). Now our futures wait in limbo as we struggle to get out of this place. When you call, they are either extremely rude or never follow through. And apparently management is "never available". If tenants are the ones that support a company, you would think the management would do its best to satisfy them. If my hospital treated our patients this way, we would be out of business! I only wish I would have trusted these reviews before renting with them. Or the fact that the lady who showed us 2 apartments was super gruff and unprofessional. Don't make the same mistake I did in being trusting in an untrustworthy company!! read more

I rented from Pro town for 2 years. They are slum lords at best, and even that would be putting it nicely. They treat everyone of their tenants like they are criminals, even if you have never been late with your rent, and are a good tenant. The apartments are very poorly taken care of, if something needed to be repaired, it is an ordeal, it would either never get done or they will just come into your apartment whenever they want to, without notice, and just let themselves in. If you have a pest problem they want pictures of said pest before they will even consider coming out, the idea of a pest problem in the first place should make them proactive, but they don't care. The rent is cheap but I think I would have been better sleeping in a cardboard box because the apartment was not insulated, my electric bill was over $400 in the winter, with the heat set at 65 degrees and I had plastic on my windows. The carpet was literally from the 1970's and they refused to replace it, it smelled and was coming up in places. Do not rent from these people, they do not care about you or their properties, all they care about is the rent money, and do not want to spend a cent to keep the properties in livable condition. I had people warn me about them, but I didn't listen, I wish I had. read more

Do not rent from Pro-Town Properties! Pro-Town Properties kept my security deposit because they "cleaned and painted" I lived at their apartment for 2 or 3 years and I returned it cleaned and there was very little damage in the bedroom on one corner of the wall. Not 500 dollars worth of damage. I returned the apartment just like they gave it to me. I took the time to clean the fridge and sweep and mop. They sent their crew after I moved out to clean and repair but all of those guys where outside standing doing nothing talking to each other and cars that would stop by. That happens with every tenant that moves out. They send a cleaning guy and he sits on the stairs on their phone and do absolutely NOTHING. Pro-town takes advantage of people and it's obvious they don't let people use their security deposit as last months rent with the intent to keep it. They don't care of their apartments and say they will send someone to fix things and they don't. I don't recommend anyone to rent from them! read more

I am going to contact the city and state about protown properties. I was interested in renting a house from them a few years ago with 3 roomates and we were approved to move in. Eventually we decided to wait as to really see what was in eveyones best interest. Just recently i applied with one roomate, who is also one of the same applicants from a few years ago and they denied us because they said they couldn't figure out our past rental history?? We live in the same exact apartment that we applied in last time. With the same information. We saw about 8 properties and did applications for most of them. They kept calling to say it was rented a day after our app was submitted. Eventually the lady said we are denied to rent with them. When i asked why that's when she said something about not understanding our rental history. I told the lady that im from ohio so that's where my rental history is from and that i can give them all my previous addresses. I can't help that after 12 years some place have changed management or names. I can even get past w2s if they need. The the lady said it was more the roomates info, which doesn't make since because we both applied lasttime. I even said that I'll apply for a place for just me and my two kids without a roomate and she said it wouldn't matter. I seriously considered contacting a lawer because this isn't right. I have no evictions. They have a monopoly on rentals in joliet and they have the nerve to discriminate against people. Mind you i have enough income so im not sure what's going on. im not going to let them get away with this especially since they are buying most of the properties in joliet and people need a place to live. read more

This is the most unprofessional group of people ever. Not once did they return my phone calls when they told me they would (several times) I would give them a day and this last time gave them a week (its the holidays) and after weeks of saying "oh everything looks good - get ready to move" They tell me now (7 days before my move date) that they property is no longer available. Shady and unprofessional! Run far and fast - they are not honest business people. read more

The worst.... No words read the other reviews....Not recommended....read reviews on Google and other sites... These other names are people who probably worked there that is why they gave them good ratings.... read more