Fast response and excellent service. They showed up on time and were quick to solve the issue with…read moremy AC compressor.

Little late writing this review - but Lake City Service came out last year to install a mini-split…read morefor our new room addition. The guys were personable, on time, and cleaned up nicely. Everyone from scheduling to completion were friendly - great customer service - highly recommend this company!

TLDR: Highly recommend. Entire process and experience was fantastic. Alfredo was A++++…read more We had a 9 year old HVAC that was dying in 2023 and called out numerous companies to quote and diagnose for possible repair. We had to deal with a lot of salesmen-y type of people that didn't feel honest. Quoting huge numbers and telling us our AC was definitely going to die any moment. Telling us we had to buy these huge expensive replacements. We knew it was going bad, but the experience we had with the greasy salesmen techs made us decide to wait for it to fail before trying again to find someone good. It finally failed May 2026. I did my research again and found this company. The reviews were great but I was still really nervous because of our last experience. Called them out, fully expecting to go through the process of calling multiple people before finding someone. However, Alfredo was immediately different from the others. He is such a kind and personable person. What a great first impression. If you are able to ask by name, I suggest ask for Alfredo. He arrived exactly on time, too. He didn't feel like a salesperson at all. He felt honest and genuine. He gave us all of our options. From repair to full and complete replacement and everything in between. He discussed with us the pros and cons of each option. It never felt like he was pushing us one way or the other. It felt like he just wanted us to have a working AC that worked for us, period. He also spoke equally to both my husband and I. Many technicians tend to only speak to my husband which is annoying since I take care of most of the home management. Previously we were told we had to do this super expensive option to keep our upstairs cool but Alfredo told us we likely didn't need it, and if we did, we could have it added later. I knew right away we didn't need to have anyone else come out. We chose them and they were able to install our new system same day. We left the house, and they were very respectful of our house while they were here alone. They cleaned up after themselves and locked the doors behind them. He said they would likely be done around 2am and they finished at exactly 1:59am! We had a Lego display on the wall that I'm guessing got bumped (I forgot to remove it before they arrived so that was my bad). Some pieces fell off and broke apart and they put them all on the table. I've knocked that thing off myself and finding those scattered pieces is annoying. No missing pieces at all. I was impressed by this small thing. Just another example of the care and thoughtfulness of the crew. The AC is incredible. I'm very happy so far with our choice in system and in who we picked to install it. I don't feel bamboozled or taken advantage of in any way. Highly recommend! Very glad I found them.

Special thank you to Heather for being open, honest and upfront. Not a quality found in a lot of…read moreHVAC contractors. Heather thank you for going above and beyond as well as your after hours availability.

Kenneth came out to fix the downstairs AC and was able to quickly diagnose the problem and…read morerecommend solutions to address the immediate and potential long term solutions for us to review. We appreciate the quick service and providing options for us based on our needs.

OUTSTANDING SERVICE! Had a water heater go out, a call the HHS and they had someone at my home in a…read morecouple hours. Very friendly, courteous, and knowledgeable. Work is professional and replacement water heater is a quality appliance. Adding to my approved vendor list. Very happy with my service. The price is 100% legit. Thank you Gabe and Justin for your work!

I had an excellent experience with Goat Air! Malachi was my technician, and he was incredibly…read moreknowledgeable, professional, and thorough. He took the time to explain everything to me in a way that was easy to understand and answered all of my questions. I was also very impressed that they were able to get someone out to my home within 24 hours, and I thought the pricing was extremely reasonable. It's refreshing to find a company that provides great service without trying to overcharge you. Malachi was fantastic, and I was genuinely impressed with Goat Air from start to finish. I would absolutely recommend them and will definitely use them again!

Horrible service!!!…read more We scheduled a Friday maintenance appointment with Goat Air and set aside time to be available during their service window. At the last minute, they texted us to cancel, claiming an "emergency repair." When I called, the story changed, they admitted they took a bigger, higher-paying job (full heating system replacement) and pushed us aside, told us either cancel or reschedule with them. They didn't even bother calling back, just sent a text canceling after pretending to "sort things out." Completely unreliable and unprofessional.

We have used this company for several years. I have used for both residential and commerxial…read moreapplications. They are honest, reasonable, and always do a fantastic job!

Contractor just came to our home through home warranty claim. He opened the electrical on our unit,…read moreleft to get a ladder and never returned. He left the electrical exposed. He blocked our number and when I called him from my spouses number he answered and said he will not be coming back because he's in a fight with the home warranty company. So unprofessional! Will never recommend.

TopGun and their new merged collaboration partners called Wednesday to make good after Monday's…read moresystematic issues with call service and automatic scheduling platform. Willard Air, Heating, Plumbing, Electrical came out this morning for full system review, AC & furnace system components. Brilliant work; very thorough report walk-through with photos. Impressively professional and thorough. The guy George was awesome. They complemented the check up, up front. There aee some good catches that we can get fixed today, and extend the life of the compressor. Heartily recommend. We also joined the membership program to get on the bi-yearly checkups for AC and furnance in preseason times. Incredible turnaround! Well done all!!

Used to LOVE Top Gun, but we've had nothing but issues since they were bought by Willard late last…read moreyear. We had no idea about the change because their website, trucks, technicians' attire and phone calls had continued to reflect Top Gun until the past few months we've been dealing with issues with our brand-new downstairs unit that was installed apparently around the time Top Gun was sold. The issues persist despite multiple service visits, which have been a different technician and story from them every time. In the past, my Top Gun reviews had been 5 stars. Now I warn people to avoid them and Willard. Such a shame.

On time, great work! Will trust them with any plumbing in the future! Explained exactly what issue…read morewas, explained exactly how they will remedy it... Keith is the man!

Excellent service. Keith was very kind and professional. Our drain was unclogged quickly.read more