I had them out to unclog a kitchen sink drain. They wouldn't give me a price over the phone. Since…read morea lot of places advertise $97 for this service I figured how bad could it be. When they came II thought they said $300 with a senior discount. It seemed like a lot but they were here and I needed the sink. It took about 15-20 minutes to run a snake through and unclog it. To my surprise it was $399. If I knew it was that much I would have told him no right away. Harry did a good job and was pleasant but I feel totally ripped off. UPDATE- Roto-Rooter called me today and took $200 off my bill. It was much appreciated. Still a little expensive but the service was very good

burst pipe The burst pipe was replaced. They came quick, I found out later without a permit. They…read moreleft a mess inside, said they'd send some to clean up as it was well into the night when they finished. Never did. Smashed the grass between street and side walk. Left us with no sidewalk and a mess off roots, gravel, and mud. I had to fight with phone calls between them and the city to finally get somebody to come back and fix the problem they replaced the pavers but didn't touch the grass or clean up their mess from last time or this time. Poor quality overpriced

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Technician Tate was very courteous, professional and friendly! He went the extra mile to provide…read moregood service!

Had them out to remove a water softener and some basic pipe alterations. They did a great job!…read more Highly recommend.

Worst business experience in my life. To fix a simple blockage requiring the use of a snake, over…read morethe course of 9 days, they were no shows on 4 visits, with no phone calls to inform me no one would be coming. The one visit a plumber showed up with a snake, it was old, rusted out and didn't work. Thats the last I saw or heard from him. Now, after the last no show today, I was advised to make another appointment or call a plumber and Bassett would pay for the visit. So, I wasted 3 vacation days waiting at home for a plumber and now I'll have to take another day off with the new plumber. I strongly advise anyone considering to hire this company for any plumbing service to avoid them at all costs. Zero stars was not offered as an option.

we were contract customers, when we needed them to come out. we couldn't reached them by the…read moretelephone numbers we had and by the ones left on a business card, their service person.

Sometimes he shows up and always does a good job. Last time I wanted 2 faucets replaced, he quoted…read moreme a fair price, problem was he rescheduled it. Then the day it was rescheduled for, I waited and waited. So when it looked like he wasn't going to show up I texted him and said just cancel it.

Horrible communication, tech doesn't show up during scheduled time, then claims to the manager to…read morehave called several times and get no answer so he can skip you just bc he doesnt want to do the job. When I complained to manager it was past the window, he sends guy out after the job he skipped to.... Guy sits in driveway 10 minutes smoking a cigarette after already making us wait for hours.... Refuses to go in crawl space, uses blasphemy and doesn't even apologize when I state my disapproval of saying Jesus name that way, calls manager to get 'help' with job bc he is afraid to go in crawl space.... They plan to come back in a few days saying they will call me, then never heard from them again! That's how they operate when they do work for a home warranty. They don't care about doing the job bc they still got paid the service fee. I cancelled my warranty plan, will not put up with being told what garbage companies I have to use, got a full refund too due to the highly unprofessional behavior.

Teenagers. Right after having a discussion about courtesy flushing when you have a monster dump, my…read moregranddaughter did just that and followed that by using an inordant amount of TP. Sigh. Her mom broke the news to me. I told them to put the seat down so I didn't even have to see it. I put in a work order and wondered how long it would take to get it fixed. Shudder. Within an hour there was a knock on the door and a very pleasant man told me not to worry and he would fix it up. And he did, taking his bucket and plunger and left. I was so happy I didn't have to deal with that mess. Life is good.

Pay Full Price, Get a Partial Fix -- Repeat as Needed…read more This company managed to turn a straightforward plumbing leak into an expensive lesson in what happens when accountability is optional. We initially called them for a leak and were charged $769.39 just to assess the issue, followed by $7,098 for new pipes. Shortly after this "repair," the leak returned. When we called them back, they charged another $899, only to then tell us the problem was allegedly where our pipes connect to the county's system--work they are not licensed to perform. The county came out three separate times and confirmed the issue was not on their end. We then hired a second contractor, who immediately identified the real problem: the original job was simply not completed. He also stated--without hesitation--that he would be shocked if this company refunded even a dollar. When we asked why they would bid on a job they were not licensed to fully complete, their answer was astonishingly casual: they "didn't think it would be an issue." According to them, they fulfilled the contract because they "fixed the leak they could see." That explanation alone should alarm any potential customer. I later spoke with a supervisor who repeatedly deflected responsibility by asking, "How were we supposed to anticipate what we couldn't see?" That is not a defense--it is an admission. As a consumer, I do not hire a professional to fix only the visible portion of a problem. I hire them to fix the problem. No solutions were offered. No accountability was taken. Only excuses and a clear attempt to redefine failure as acceptable performance. Be warned: this company appears to complete just enough of a job to justify billing, then treats the remaining work as a series of costly "separate issues." You will be left paying thousands while being told no one is at fault. This was an expensive lesson learned the hard way. Save yourself the frustration, the time, and the money. Find literally anyone else.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Ron is great to work with. He showed up on time and performed every one of our 4 small projects…read morevery capably. He got a 5-panel bathroom door to fit properly - something that stymied me and 2 other handymen before. His rate is a bit high but he gets lots done in a short time.

We had a bad clog in our downspouts due to a honeysuckle root that grew to the size of the tube…read more Zins is reliable, trustworthy, and has access to big machinery outdoors to help with larger jobs.

Update: No longer my Go To company. Charged $180. to unclog a garage drain that tookk 5 minutes…read morewith the machine. Did discount it for me, a senuor citizen ... to $150. Other plumbibg companies charge about $90. Go figure ...