Quick service- and good value. I've used them multiple times and referred to my neighbors!…read more Thank you!!

Myles came out and checked what needed to be repaired. He said he would pick the part up and return…read moretoday. As promised he was here today and did a great job. Very respectful young man.

We called to get help with our oven because it was not heating properly. I initially messaged…read morethrough Yelp, and it was very easy and clear to set up an appointment. Daniel let me know when he was 30 minutes away. He was very efficient and friendly. He was able to identify the issue and fix it right away. I appreciated the time he took to show me what was going on and explained what he was going to do. The repair was reasonably priced and way cheaper than buying a new oven!! I will definitely be using this company again and will recommend it to my neighbors.

Daniel was amazing. Very prompt and diagnosed the problem with our refrigerator accurately. He…read moreordered the parts and fixed it very quickly. He is extremely polite and a pleasure to work with. I will definitely use his services again.

I don't write reviews lightly, but Oceanside Appliance earned this one…read more Our refrigerator had been down for five days. After waiting those five days, I learned that the first company I contacted still could not provide an appointment for another two weeks. That may work for some situations, but not for a refrigerator that was already down. I also contacted a couple of other repair companies and found myself spending far too much time dealing with automated systems without ever reaching a real person. By comparison, Oceanside Appliance was refreshingly easy to contact. Whether through their website, email, or phone, I was able to quickly get information to someone who listened and responded. At 4:30 PM, I contacted Oceanside Appliance and provided the model number, serial number, and a detailed description of what the refrigerator was doing and not doing. Hector took the time to review the information and make sure Wade had everything he needed before the appointment. Based on the symptoms, they were already thinking ahead about possible causes and the parts that might be needed. The next day at 3 PM, Wade texted that he was on the way and arrived exactly as promised. From the moment he arrived, it was obvious I was dealing with someone who knew what he was doing. He listened, confirmed the symptoms, quickly diagnosed the issue, and, most importantly, came prepared. Because he had reviewed the information beforehand, he had already brought the parts he believed would most likely be needed. Fortunately, he had the correct parts in his truck. There was no need to order parts, no return visit, and no additional delays. In less than an hour, the repair was completed and the refrigerator was back in service. What impressed me most about Wade was his professionalism, efficiency, and respect for the customer's time. He wasn't interested in wasting time or creating another appointment. He came prepared, solved the problem, and got the refrigerator running properly again. The price was fair, and I was more than happy to pay it considering the level of service, preparation, and quick resolution. Before leaving, Wade gave me his card and told me to call if there were any issues the next morning and they would come right back out. Fortunately, there was no need. The next morning the refrigerator was holding a steady 34°F instead of the 49°F it had been struggling to maintain during the previous five days. What really impressed me was what happened afterward. As I was preparing this review, I received a follow-up message from Mike checking to make sure everything was still working properly and asking if there were any issues or anything else they could help with. That kind of follow-up service is becoming increasingly rare and speaks volumes about how they treat their customers after the job is done. Thank you to Hector for making sure Wade had the information he needed before the appointment, a special thank you to Wade for the kind of service customers hope for but rarely receive anymore, and to Mike for following up afterward to ensure everything was still operating as it should. In a world where good customer service seems harder and harder to find, Oceanside Appliance reminded me what it looks like when a company communicates well, prepares properly, shows up when promised, follows through, and gets the job done right the first time. Highly recommended.

1 star. Bait-and-switch pricing, and an owner who hangs up on you…read more I requested a quote. Mark quoted a flat $80 inspection fee, then followed up with a separate message advertising $30 off. Nowhere did that message say the discount was conditional. So I booked expecting $50. The tech showed up -- genuinely professional, no complaints about him at all -- and then told me the $30 off only applies if I go ahead with the repair. That is not what I was told. I paid the full $80 because I wasn't going to argue with the guy doing the work. I messaged them on Yelp to say the wording is misleading and should be fixed. What I got back was a phone call from the owner telling me *I* failed to read and understand his messages. When I pushed back, he hung up on me. And here's the part that stings: I'd seen another reviewer complain about the exact same thing before I booked. I dismissed it. That was my mistake. It's a pattern, not a one-off. If your promo needs a phone call and a lecture to explain, the promo is the problem -- not the customer. Take your money somewhere the price is the price.

Igor was on time, and polite while fixing our washing machine, answering all of our random…read morequestions along the way. If you go ahead with their quoted work, they apply the $75 consult fee to the whole job, which is nice!

Edit to my original review: the company made it right but it took a week and many phone calls/texts…read moreto finally make it happen. I think we may have had a flukey experience since this company came recommended by a friend and they had a great experience. Igor was great (he is the senior technician that finally came out after many complaints and frustration). Maybe request him from the get-go to have a better overall experience. I wish I could give 0 stars. Avoid this company at all costs. This was one of the most frustrating experiences I have had trying to get my washing machine fixed. Our washer wasn't draining so we called Steve's appliance repair and they sent out a technician next day. He said needed to order a part and would come back when it arrived. 2 days later he came out and "fixed" the machine, but the first time we used it, it was still having the exact same issue. I called them 4 times over the course of the next 2 days to see when they could come out again and each time they said they would call me back... never did. I finally karen'ed them on the phone and they agreed to send someone next day. Well guess what, it's next day and they just called to say the technician is sick and they are not sure when he will be able to come out. They are offering no solution, and when I requested that they just close my file so I can use another service, they said no. We have now had a broken washer for a week and after many phone calls and texts, I am beyond frustrated and will never use this company again.

Had a problem with my dryer, and Michel arrived within the hour! Turned out to be as easy fix, and…read morehe even fixed a problem with my washer that I didn't know I had! Great guy, easy to work with, great sense of humor. Try him, you won't be disappointed

The best man for appliance, maintains and repairs all our appliances, 10 stars! Honest and genuine…read moreguy! Thank you sir

That awful feeling when you walk to your refrigerator and realize it's dead. My husband immediately…read morewent to Yelp and looked for appliance repair. He found Royal Star Appliance saw the 5 star rating, read through the comments and called and book an appointment. Andre came over the next morning, found the problem and order a mother board and came back first thing the next morning and installed it. Hallelujah we have a working 24 year old refrigerator! You can't imagine the relief that it was fixable. Andre is knowledgeable and such a hardworking human being! He even went out after hours to pick up our part. I told him that if we ever need something fixed again Royal Star Appliance is who we will be calling!

German expertly and quickly diagnosed why my 14+ year old Samsung washing machine wasn't draining…read moreproperly. He had the replacement pump part in his truck and installed it all in one visit. I wouldn't hesitate to call him again for other appliance issues.

Alex is a totally stand-up guy. didn't realize until working with him how diagnostically…read morechallenging home appliances can be. okay, this isn't working properly, that's obvious enough, the question is why and how to fix it? that's his process and sometimes the what and why aren't self-evident. he's very professional in every respect. all good working relationships are rooted in trust. I trust Alex.

Alex & his team are always on point. Not only are they the most knowledgeable appliance…read moreprofessionals, they are generous with their time. Alex has helped me with several projects & I trust my household appliances are in good hands with his company.

I had called them regarding my washer at home and was surprised they came in and checked it on the…read moresame day. Very friendly and professional. I will use them again.

We had a shirt stuck in the bottom of our Maytag dryer. ECH…read morewas able to send Max out the same day. Max was able to remove the mangled shirt. He arrived on time, was polite, courteous and knowledgeable. ECH will be our go-to for appliance repair.

Radu came out on short notice to diagnose my refrigerator issue. He was prompt, polite, and…read morefamiliar with my model. I will definitely call them again when I have an appliance issue!

Radu came the very next day after I called him. He communicated well & arrived right on time. He…read morefound my dryer in a dangerous way which could have became a fire hazard. He was reasonably priced & I will definitely be having him service my washer & dryer every two years! Highly recommend!!