I had A very come for the second time both times have been emergency calls he came the same day and…read morewas able to this time give me a quote on making the repairs needed prices have been more than fair

From the owner: Locally owned and operated out of the beautiful mountains of Western North Carolina. Small jobs to…read morebig jobs A Step Above Plumbing will take them all. We also can find the hard to find small drips that most companies would give up on looking for if you have a issue feel free to reach out and schedule your appointment we look forward to meeting you

First let me say Wards has done both HVAC and plumbing work for me. Their technicians are…read moreprofessional, knowledgeable, very good at what they do. Dec 23,2024 they installed/replaced toliet with standard elongated model comfort height including a thorough check of water shutoff and water supply line, as well as a new wax seal and hardware. Cost was $775.15 Yesterday they installed toliet in my master bathroom with exact same description of work as for my guest bathroom Dec 23,2024. Cost was $1,601.76. They also found i needed new flange at additional $514.02 cost. Total cost was $2,115.78 I will continue to use Wards for future work, I am just highly disappointed in their flat rate process which by comparison with other companies is overpriced and unreasonable.

After coming back from Christmas break, we noticed a damp, dank smell in the water heater closet…read more As best I could discern, there had been something (I thought it was the water heater) leaking for about 2 weeks. I called Ward Plumbing and was given an appointment a few days later. Given that I believed the water heater was the culprit, I told the scheduler what size and capacity water heater I had. The service teach came out and checked the water heater and said it was actually fine but there was a pipe that had metal fittings that was leaking. Either way the water heater was going to need to be removed to repair the pipe and given the age of our unit, I opted to have it replaced with a unit they brought out with them. They cut out the soaked drywall that needed to be replaced and made an appointment for replacing it two weeks later. I did have a cancelled appointment due to the service tech having vehicle trouble when he was coming back to replace the drywall, but I was notified and the appointment was rescheduled for 3 days later. I have found this company to be professional and competent and given the rural area I live in, I value someone competent showing up and doing quality work at my residence. While they might not be the cheapest option for plumbers, I have confidence in the work and their warranty behind said work.

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

We needed help and these two gentlemen arrived same day. A problem that we've had finally became a…read moreMASSIVE issue. They handled it all quickly, efficiently, and with both kindness and professionalism. They not only fixed the primary issue, but also resolved another one without a single word of complaint. And then they came in under the original price, too. We've used them before for other issues. I will not use anyone else. They're the best. Wish I could give more than 5-stars rating.

I had this company replace my pressure tank, and after the work was done I discovered I had been…read moreovercharged by at least $450.00 based on a previous quote. To their credit, they refunded that amount after I brought it to their attention but I think they did it because they were CAUGHT. However, the same technician also quoted me ~$8,000.00 to replace my well pump. I just had it replaced by another company for right at $4,000.00 -- exactly HALF the price. They quoted me DOUBLE what it actually costs. When I reported the overcharge, I was told the technician would be written up. He was only written up because he got CAUGHT. I have no doubt this kind of pricing is widespread across this company. Do NOT use All About Plumbing. I'll also be saving documentation of all of this. Just know that these things get out, and sometimes companies get sued out of business for STEALING from people.

I dislike writing anything but a positive review, however in this case I need to share my…read moreexperience so you can judge for yourself whether to use Above and Below Plumbing or not. When I pay $150 an hour for a service my expectation is that I will receive a recommendation for a solution that will work, I am paying for their expertise. In this case I followed Larry's advice and spent $308 to install a faucet and sink and put in a PVC pipe from the sink to the drainage pipe. I originally planned to install a garbage disposal too. Larry informed me that the outflow drainpipe was too high for the disposal and the sink would not drain properly. Larry said that he could either drill into the concrete wall and lower the drainpipe, which would be very expensive, or we could ditch the disposal, use a shorter drain assembly and it should be fine. Because I couldn't install the disposal, I needed to purchase a new drain assembly to connect to the sink directly instead. Larry was very helpful with this and showed me on Amazon a shorter drain assembly then the one he had with him. He then installed the new faucet and the new PVC piping for the sink's drain but did not tighten it all up so I could adjust it and hook it up to the shorter drain assembly when it arrived. He charged me $308 for his services. Once the piece arrived, we finished connecting the sink ourselves. The drain was indeed too high for the water to flow properly. It also leaked in the connection after the drainpipe that he had installed. I called Larry and explained the situation. His response was that the drain was clogged and he had noticed the clog while he was there and used a screwdriver to get some of the clog out. He told me to use some liquid plumber or snake the drain and blamed me for not moving the drainpipe. To me this just went from bad to worse. I do not understand why he would not unclog a drain he knew was clogged while he was there or at the bare minimum tell me about it. He did not offer to come back and fix the problem and blamed me for not using the more expensive solution, despite his advice and assurance that the solution he charged me $308.00 for would work. At this point I will not be using Above and Below Plumbing ever again and will find someone else to fix the problem.

Larry's professionalism, technical knowledge, problem solving ability, and attention to detail make…read morehim someone I will always call on for plumbing issues and needs. Highly recommended!

Quality service. Eric was very good. He called before he came and he was on time!! He replaced two…read morefaucets and a garbage disposal. Very clean, very professional and personable. The installation was perfect. He cleaned all surfaces that he touched and he took away the old stuff. A real pleasure.