1. Pro Service Marine Service

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West Bend, WI

Pro Service Marine Service

1.0 (2 reviews)
Closed • 10:00 am - 6:00 pm

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4 years ago

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4 years ago

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Keith's Marina

Keith's Marina

(15 reviews)

My wife and I couldn't be happier with our experience with Keith's Marina. We worked with Mike…read moreKeith. It's a family run business and the entire family works there. Mike was patient when answering all questions. He put together a very nice package deal on a Sylvan 822LZ. He made recommendations on what options we might consider (with no pressure) and was open and honest about which he thought were unnecessary. He was responsive to any and all ongoing emails when I needed some help reconfiguring the shore station from a V-hull to a tritoon. We brought our trailer down a week early and the boat was loaded and ready to go back up, exactly as he promised as it would be, one week later. Let me address any poor reviews here, I read them all. Every one of them seems to reflect some issue which I think might have been resolved through better communication. None of them bear any similarity to our experience, so I put them down to unhappy people who would rather complain than to work through unfulfilled expectations. This doesn't seem like a family who wants customers walking away unhappy.

I visited Keith's 5+ years ago and found a boat (around $8,000) that I was ready to pay cash for…read moreand walk out the door with it. I approached a sales guy (no idea who) and told him I was interested and was hoping he'd go $500 less. I mean it was a used boat. There's always wiggle room to make a sale. Guy abruptly tells me the boat is the price it is and that's it. I went back to look at it more and the guy didn't follow and didn't say anything more. Ok, buddy forget your boat. I stopped back a week or two later, just to look at it again. This time the same guy comes up to me and says you want the boat it's yours minus the $500 I initially asked about. Yeah, NO. You had your chance and your customer service sucked. I've driven by for years since and think, you will never get my money.

Kettle Marine - Kettle Marine is your LUND® Boat Dealer in Wisconsin and Illinois. Buy your next Aluminum Fishing Boat in Jackson, WI

Kettle Marine

(5 reviews)

I've been to Kettle Marine on a few occasions to ask questions about my boat and motor. I've also…read morebeen there to purchase a few maintenance items for my boat. Every experience has always been great! They are super friendly, always knowledgeable, and super kind. Even today I ran my boat up there to ask a few simple questions. Even though it's wintering season and I know they are super busy, they made time to take a quick look at my boat and answer my questions. Great dealership, great people!

I don't write reviews often, but I feel families considering this dealership deserve to know what…read morewe went through. We had been in discussions with this dealership to trade in our used bass boat (motor and trailer included, fully operable). After going back and forth remotely on trade-in value -- sharing photos they raised no questions or concerns about -- we agreed on a price. We then visited the dealership twice in person to make sure the boat and the deal were the right fit for our family. On what was supposed to be our final visit to close the deal, we signed an agreement based on the value we'd settled on and filled out a credit application to finance the remaining balance. The dealership ran a hard credit pull that same evening. Only afterward did we find out the deal wouldn't actually close that day -- we'd need to make the long drive back out a second time, despite the dealership knowing how far we'd already traveled to get this done. The next morning, we learned our boat's value had been cut by more than half. Their inspection nitpicked ordinary wear on a 20-year-old boat to justify gutting the trade-in price -- after they'd already seen the photos, already had our signatures, and already pulled our credit. To be clear about the order of events: they ran our credit after we signed based on one agreed number, then tried to push us into financing significantly more after the fact. That's not a legitimate inspection process -- that's a bait-and-switch. When we raised concerns, the sales manager was dismissive, with the kind of sleazy, high-pressure sales attitude that confirmed we'd made the right call walking away. The GM tried to get ahold of the situation but you could tell he didn't want to deal with this headache on a Friday. Lessons learned: get every valuation in writing, don't sign anything until the trade-in number is truly final, and don't let anyone pull your credit until you're sure the deal is real. We won't be buying our next boat here, and I'd encourage other families to think carefully before doing business with this dealership.

Pro Service Marine Service - boatrepair - Updated October 2026

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