They are a great group of people. Great small business! They are very caring and help wjth…read moreeverything they can!

From the owner: We rent all types of equipment for professionals and homeowners alike. From Skid Steers to ladders…read morewe probably have the tool or equipment you need. We also repair and service equipment as well as we stock a wide selection of tools and parts.

The folks directed me to the correct piece of equipment to do the job quickly and efficiently…read more I described the task at hand & they knew exactly what was needed.

Steve is very knowledgeable about the equipment and really cares about the customer experience. I…read morerented a chainsaw once and broke the chain twice and he gladly exchanged it for a fresh saw each time. The stump grinder worked great, and recently i was installing sod and he recommended a tiller instead of a sod cutter, which did the job perfectly. Look at my yard!

Rude and uncaring.Will not call back!! My chainsaw was there…read morefor 3 months!! I picked it up today still not repaired. Guy said he was too busy to call me!! Don't waste your time on this bunch.

Made two trips to this fix-it shop. They could not help me repair either one of the hand tools I…read morebrought in and believe this was mainly because they simply will not take on small repair jobs that go above a certain skill level (wrench). Both visits they took a very long time to decide if they will help you or not so plan on waiting out in the store front for awhile while they kick the can around amongst themselves for 20-30 minutes before deciding they can't help you. One repair was a simple broken bolt repair for a chainsaw and the other involved removing a stuck chuck head on a hand drill. Simple jobs if I had the necessary tools handy in my own shop would have gotten done at home. I went elsewhere in Pensacola and quickly got both tools working again. Don't waste your time with these guys, even their online posted stores hours are posted in error.

Rented a backhoe. Ran about 2 hours and a transmission line blew. Dumped fluid all over my yard. No…read morecleanup of my yard and no refund on the time left. I would not recommend this company for anything.

Rented a stand behind bucket scooper and tiller and the machine was new and worked great. Looked…read morelike most of their equipment was newer. Their prices was cheaper than Home Depot and sunbelt. Service was good. I cleaned and gassed it up before I returned it so no surprises. I would recommend them over the other companies. Doing business with locals is always better.

On July 29th 2025 I dropped of a string trimmer to Champion Rent-All & building supplies. They…read moreadvised me that they were a week delayed in returning equipment to customers. I acknowledged the delay and left my equipment of repairs. After not having been contact by the organization I reached out to them on 8/20/2025 requesting the status of my equipment. They advised that someone would call me back with details. I received a follow up call stating that they had been fighting with the warranty company and just got approval for a new carburetor to be installed on my equipment and that the equipment would be ready for pick up the next day. On manager advised me that the carburetor was covered by warranty and had been replaced. On my way home I stopped at a gas station and inspected the equipment. I noted the carburetor that was on the string trimmer was in fact the same one that was original to the device and it had not been changed. I immediately called the company and spoke with the manager would advise me it was in fact changed. I provided video and picture evidence that the part had not ever been changed. The string trimmer has never worked after having picked it up from this shop. After reviewing the evidence, I provided, the manager advised he would have a new part ordered and they would install it free of charge. On 09/03/2025 I called to ask about the delivery of the new part. The manager advised the part would ship on 09/11/2025. On 09/18/2025 I called to ask about the status of the new part delivery. The manager advised the part would not ship until 09/25/2025. At this time, I'm still waiting to be contact by the organization to have my equipment repaired. At this time, we are currently about 8 weeks after having dropped off my piece of equipment and still no resolution. I would not recommend this organization to anyone for any service.

Great company with amazing customer service. I didn't get to use them yet but I will soon after how…read morekind they were to me when I was in bad way! (Couldn't find my physical card the day I needed to pick up my truck!) So grateful for their response and they didn't give me any trouble with postponing the rental, they cancelled it but I say postpone.

If it were possible rate this place lower I would. The company I help with had arranged to "pick…read moreup" a rental and was charged one price and told that, that price was for 2 weeks. Got a call today and was asked for the credit card information because they didn't charge us for the full amount...come to find out the bill should have been almost triple what we were quoted and promised multiple times. We talked to chain of leadership the issue was not resolved so that they honored their promise/ quote. If you're looking for a rental don't go here, because they'll feed all kinds of lies and rob you in the end. Absolutely disgraceful business.

From the owner: Rent what you need with the click of a button…read more Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces. United Rentals offers a wide range of services from custom onsite specialty solutions to online management tools, all designed to be convenient and cost effective. Our wide range of industrial, commercial and construction rental solutions include everything from fleet and tool management to onsite rapid response service.

GO ANYWHERE ELSE!!!! Owner is a spineless COWARD! Too bad, I have worked with his shop and people…read morefor 21-years; on Grover and now on Hwy-90. I am a home owner not a commercial operation, but I do odd jobs on the side that require me to rent 1 or 2 use items; like a tow behind articulating lift. My story: I get hired to trim and thin some trees and call General Rental in Milton to rent a lift. We make 3-4 phone calls back and forth to coordinate details and that I would pay but one of my workers would pick it up Friday late to get the weekend rate. I do most weekend job alone, so my guys get off-time. These lifts are designed to be operated by one person either from the ground OR from the bucket. I was doing this job solo until I am stuck in the bucket about 30-ft up in a tree because the controls don't work. I call for help and it happens to be my guy that picked up the lift. Guess what? GR gave him this lift KNOWING it was broken and REQUIRED 2 people to operate. If "I" had been told this, I would not have taken rental. These are lies or omission! During none of our phone calls and payment process was this equipment limit expressed. So, Monday morning I am obviously PO'd because I lost money and time due to this failure to notify. The owner tells me "It not my problem!" and "Its a known problem with the unit and the manufacture refuses to fix it." ok, so tell your customers!!!!! Let us decide! We squabble and he refunds the day rate. We part, both mad. I call today (months to a year later) to rent a Tiller. All is going well. Previous renter, yes. Oh!? We can't rent to you. What, Why? There's a note from the owner! WHAT A COWARD!!! He rents broken equipment, customer get made, owner curls into the fetal position and prove he is unable/unwilling to work through a conflict. The definition of a "snowflake". DON'T WASTE YOUR MONEY WITH GENERAL RENTAL UNLESS YOU ARE WILLING TO PAY FOR THE BS OR SUCH A BIG RENTER THIS OWNER MAY BE DEPENDENT ON YOU. Refuse to "Kiss the Ring" and go to Pace, Pensacola or Crestview. ALL are better than this panty waste knucklehead!

I am new to the area (Milton Fla) and am trying to figure out my "do's and don'ts". I needed to…read morerent a trencher for a small project at my home, so I went to General Rental on Hwy 90...they took good care of me, and while I was there, I noticed they sell and service Ferris zero-turn lawn mowers, and I recently purchased 2 Ferris mowers in Georgia where I used to reside, so I made a mental note of it. Oh Boy, what a mess this turned out to be, two terms come to mind, UN-just Enrichment and Blatant Rape! They basically lied to my face, virtually no communication unless I instigated it, miserable customer service all the way up to the Manager, tried to keep my old blades and the list goes on....if this were the last "repair shop" in Florida I'd still drive to Alabama or Georgia! As I mentioned, I have 2 mowers and ironically they both had "warranty issues". Neither would start, and each has 2 fuel tanks with separate gauges, the gauges were "unreadable", the lens's were foggy...these mowers are new, about 50 hours on each. I was assured this would all be handled under warranty and was never told anything else...until I went to pick up the last one! SOMEHOW this establishment worked up a $434.71 bill for they're services, WHAT?? Basically warranted a starter but charged me for absolutely everything they could dream up. If your renting from them, you "should be" OK, you enter they're lot looking for service, you had better be very careful, you, in my opinion, are about to be a victim. I could go on and on about the lack of professionalism in this front office but I'm gonna go lick my wounds, you have been warned.