Came in here looking for a running shoe that wasn't quite yet in stock, however, Laakeena (man I…read morehope I spelled that right) really helped me out. Very personable and helpful. She suggested I try the Pegasus as most fits are somewhat similar. She was able to help me order for delivery to my house. Great customer service. Actually all the reps were really nice, but Laakeena came to me first so I'm giving her props.

I've been here a few times now, and have not been very impressed at their selection of shoes…read more(compared to other Nike factory stores I've been to). It's mostly made up of "regular" shoes. No retros at all (which aren't super plentiful at any location, but there's always one or two at least) and even their basketball shoes were pretty limited. The hash wall has never had anything interesting to me either. Though this may be a product of this location being super busy, so it's getting picked over constantly. It's worth stopping by if you're coming to the mall for something else, but I wouldn't even make a dedicated trip just to come here

I love new balance running shoes. They are my go to casual "Tennis Shoes" or "Trainers" as the…read moreBrits say. I had no intention of stopping in today, but thought what the heck I'll just look around and see what they have at the outlet store. Maybe they have something for my trip that is coming up. They were having a sale so Yes! of course I bought some new trail shoes. I only wear hiking boots when I hike, but thought I would give their shoes a try, especially since it's been so hot, my feet sweat in my boots. Salesman was very helpful guiding me to the pair of trail runners I bought. He was very knowledgeable about the different "type" of shoes. I had on my own New Balance shoes, and he explained the construction behind them. Oh so that's why I like them, and they are so comfortable on my feet! He said never to put your shoes in the washer, and to use a cleaning solutions instead. They had some there so I bought some. Note: he never pressured me into buying the cleaner, he said any cleaner would do. Now the test is... can the shoes at the outlet vs the shoes at a regular store pass my new balance comfort test. We shall see.

I'm a person who doesn't like to be approached when it comes to shopping. It was no difference when…read moreI came to this store. I wanted to get in and out quick, especially at the outlet store. However, the impression the staff left me had changed my views on salesman and how my shopping experience can be different. I had a 5-star experience with Brett and I'm so glad he approached me. Brett genuinely asked me a few questions to understand what I was looking for in shoes. I had a general idea of what shoes I wanted and I preferred to try them on on my own. I even told him that I wasn't sure if New Balance was the right place. I was not only wrong, but Brett understood exactly what to suggest based on my answers. My foot size was remeasured as part of the fitting process. To my surprise, I was also wrong about my shoe size and it was confirmed by trying on 4 different pairs of shoes. (Professional fit: shoe fitting in the morning is the most accurate - this is important for people with diabetes to find the right fit). With Brett's help, I made educated decisions, which is what I look for when I help others, too. Brett was genuine, patient, gentle, professional, knowledgeable, caring, and not pushy at all. As an observant person and someone who has experience interviewing candidates in the past, I'm confident to say he is capable of helping all ages of customers. From looking up Hoka online to checking out New Balance at Outlets, here are my wins: - Tried out the 1080 v14 (I genuinely think everyone should have a pair of these) - Know what my updated shoe size is - Got the best deal with current discounts, clearance, and BOGO 50% off (staff can help you look up which pair of shoes are on clearance and order them for you if the color isn't in store) New Balance provides shoes with fresh foam comfort, wide toe box, and arch support - everything I look for in a pair of shoes from everyday wear to running (plus the discount benefit at outlet). I ended up not getting in and out quick at all, but my visit was wonderful because I let Brett help me. I was impressed by the service provided here.

This store is clean, bright and stocked. The employees were helpful with pickleball paddles and…read morekids baseball equipment. Pricing seems a bit high verses online.

Really disappointed in the customer service here. Had one associate that was very helpful in…read moregetting some shoes that I was looking for, but then was left with another associate (not sure of his name, but he has a more muscular build, with a buzz cut and earrings) who left for twenty five minutes and never came back. He passed me a couple of times with a box of shoes, but avoided eye contact, and we eventually left. I'm not angry or anything, and I don't mean to be a Karen, but just disappointed that customer service associates don't have just a little bit more training before going out on the floor. Bummer!

The variety of brands (Mountain Hardwear, etc.) and the great customer service is excellent…read more Ingelisa took time to understand what I was looking for and showed me the available options. Her knowledge of the gear and personal help was outstanding. I have already let several friends know the bargains available at this Columbia outlet stort.

Had the best customer service experience ever. Was given the run around over the phone and at a…read moredifferent location. The associate here used common sense and made my return effortless Please retain this associate! Promote and pay people that build your brand equity and provide exceptional service!!

I had an issue with a refund when I was sold the wrong item and was told I could not get a refund…read morebecause I forgot the receipt so they offered me an in store credit. I was not happy because I went back ten mins later and the cashier who just sold it to me was the same one with the return. I had to go up a few levels to get to Nicholas, the general manager, and he was excellent! He issued me a refund and I am very happy with him and will continue shopping and supporting Under Armour.

We went to the outlets for school shopping. We went to under armor and got lots of cool stuff, it…read morewas 50%off the whole store! It seemed like a great deal. The cashier was super friendly and was quick! Loved this store!

Shoe bite cause of stiff material I bought a pair of shoes…read morefrom ASICS -- GEL-ROCKET 11. The shoes were super uncomfortable and after wearing them for only one hour, my feet were irritated and I couldn't even walk with them. It seems it's because of a defect in their design (there is a stiff plastic material on top of the shoes that rubs on the feet when used). I contacted their customer service and they did not accept returning or exchanging the shoes. They sent me instruction of how to wear a shoe. I'm never buying from ASICS again. Most uncomfortable shows. Even worse customer service.

Absolutely blown way by their amazing customer service!!! I went there about 2 years ago and loved…read morethe selection of clothes that I purchased (I would go as far to say that it was better than the Nike store). So, when I heard my parents were going down, I asked them to check out the new collections... needless to say they found the cutest clothes and brought them back. I must've gotten a bad tshirt, because mine had a few little holes around the bottom - so we called asics. They replaced my shirt, no questions asked. Steve Smith just created an Asics customer for life. Thank you!!!

AWFUL. Just awful. I went in to return clothing a specific employee was beyond rude…read more Awful return/exchange policy. This location is always so picked over.

Wonderful service!…read more Long story short my wife bought some shoes for a wedding and the next day when she was testing them out, someone ran into her with a cart and damaged the shoes. She was devastated, but when I went back to the store to see what our options were, they said they'd replace them with another pair of the same size/color. They didn't have enough in stock at this particular location, but they told us to go check another location nearby that had some in stock. We ran over there and the lady who had helped us out here at the Traverse Mountain location had even called ahead to let the other store know we were coming. I wish I had caught the name of the lady who helped us out and called ahead, she had great nails and deserves a raise!

A little barebones. Could have more. Only a little apparel, I would've liked to have bought a…read morerunning tank. Only hokas, new balance, mizuno, asics, and brooks. Nice service that checked in on us.

Great selection and service. They had the shoes I was looking for in stock. The sales staff were…read moreinformative about HOKA shoes and a larger toe box.

Completely unorganized, used a reward voucher and returned a couple of items which according to the…read morestore, if you return or exchange any items, you lost your reward voucher instead of applying it to remaining order. Will never shop there again, poor customer service and the store is always a mess.

My new favorite place to buy jeans!!!! Staff is friendly and very helpful! Store is well kept. The…read moreonly thing I hate is paying $60 for a pair of jeans or more... I try to order jeans online because it is cheaper. I did have another store price match them for me which was nice.