I was glad to see Pro Gas here on Yelp, because I wanted to let people know this is NOT a company you want to deal with.
There are many factors and I'll try to make it compact and easy.
It was a few days before Christmas and we realized our propane was completely out. This was a shock since two weeks prior we had 30%.
We called our propane company and as always, we taped the check for the prior amount to our door and we waited.
Pro Gas has no emergency number. Pro Gas also does not answer the phone. In fact we were told, when asked why he did not contact us, his response "I don't have time to make phone calls"
We waited three days, and I finally took a trip out to that address you see up there.. 600 Aubuchon, Troy Missouri. Don't bother going there.. it's not a real address, there is no such number!
So push came to shove and I told the answering machine I was going to do my best to get his attention.
I called our local radio station and told them my story. It was less then an hour and the owner Paul called and he was very angry.
I sincerely wondered if he was still in business. He told me if I had his money and I told him as always it was taped to the door. For 2 years this is how we did it. Then Paul said to me. "Three words motivate me, Cash in hand"
WOW, I was shocked.
Now if Paul had an issue with our balance, he should have called. But he does not have time to call. He does not answer the phone and there is no emergency number. Address is fake. But all of a sudden Paul wants to be nasty with me.
Paul finally gets here and I tell him he'll have to check for a leak and he tells me "You ain't got no leak" I've been up here and serviced people for the 2nd time and you've not been serviced once this winter.
I'm not sure what Paul is saying here, and maybe he should check his records. But either way.. Paul checked and after filling our tank announces.. we do have a leak.
I'm not sure what Paul expects to gain by his poor customer service and horrible attitude, but I know it did gain him this entry on Yelp.
In an economy as we have now, customer service is the key.
I guess Paul does not know the fact that AmeriGas will come and remove his tank, sit it to the side... place one of theirs, check all our lines and get us up and running in a matter of a few hours.
Amerigas also offers 24 hours live support and has an emergency number on their answering machine.
I'm sure Paul and Pro Gas are a small mom and pop company and maybe Paul needs help in the office. I'm really not sure and at this point, I really don't care.
Just thought I would give you all a heads up! read more
