I called Nicole 3 weeks ago. I have an important job having my apartment floors cleaned for an upcoming inspection. She was very nice on the phone. Came out same day fir estimate. Her idea. But I agreed. I told her I paid someone before the holidays but could not reach her. It was fir 2 people for 3 hours of deep cleaning and I paid $120. It was my whole apartment. Nicole quoted me $100. I was hoping she planned on 3 hours. She said it would be her and her husband when he gets off work at 5. We made plans for the next week. On the day I got sick. I called to let her know and she told me her daughter and husband had Covid anyway. What?? She never called me. I told her to please call me when her family is better. No call. Called Executive Pro Cleaning last weekend. Yes. They want to do it. I spoke with the husband who checked with the wife first. I offered Monday, Tuesday or Wednesday. She chose Wednesday. Great. I called this morning to verify and yes. Yes we will be there a little after 5 when her husband gets off work. I asked her to call when she was on her way. 5:30?? No call . So I reach out. No answer. Left message. 6 pm no call. I reach out. No answering. Left message about how important it is. How I already have their money. How I do not care how late they come or how late they stay. I just need it done very badly. Please call asap. 6:30 no call. Left message again. I cannot believe they are doing this to me. Ghosting me??!! I cannot believe they are not going to be cleaning fir me and I have tomorriw morning to try and find someone else. Or.....do it myself!!! I am livid!! Who are these people to just leave me hanging? So inappropriate, unkind and unprofessional. Whatever she sounds like on the phone...all professional...do not be fooled. Just awful. Thanx for nothing Nicole and Executive Pro Cleaning. read more
