On Monday 10/7/24 at Sloan Park (Mesa, AZ) opening night of MLB Fall League, I encountered one of the most unprofessional, and untrained individuals that has worn at shirt that says "security". There were only 2 male employees this evening in their 60's that have very BIG ego's on the job, the last place where one should have an ego. The rude, bald man operating the magnometer/scanner blocked the exit, and refused someone from leaving to retrieve forgotten medical supplies in the car. He was extremely aggressive towards a woman, and a small child leaving them feeling threatened. When asked about blocking the exit, he responded with "I am running things here", I stated that the fire marshal would not approve, and he stated "he did not care, because he is in charge, and will do what he wants". This aggressive individual is very loud, and waves his hands around when speaking in an aggressive manner. As does the other security employee that evening. It is clear they do NOT receive any formal descalation training whatsoever. Later that evening the same aggressive man walked throughout the stadium to interrupt just about every group of individuals watching the game to have conversations that nobody was interested in having with some strange man. He was seen talking to a group of men while pointing and giving the evil eye to the same woman, and child that he was earlier aggressive with. How can you be in charge of anything if you are busy schmoozing it up with everyone, let alone attentive to the actual job a security person does. Security observes, and is ready for action, but not this clown. All he needs is his red wig, and his Bozo nose.
Upon leaving the game later, another man was seen having a conversation or making a complaint about how security is operating things, and that man was met with the second very aggressive security employee (who appears to be unbathed in days with very foul breath). That same man was there last year, and another family had a big issue with him, and he was reported to the Sloan Park Facilities Manager. I was surprised to see him at other related events last year after that, and was pretty shocked he was still employed on Monday (a year later). He is very untrained, and attempted to deny someone with a disability their medical needs/food. He was corrected by the facility manager, and removed from his "front line" security post to another post away from the public.
I don't know what ProEm hires for individuals, but WOW! You guys would be the last company I would ever feel comfortable doing business with. I attempted to call ProEm HR to make complaints about both individuals, and I was given the run around about how all HR went into a meeting with no end time. I was asked for my personal information, and I stated I would be happy to call back. I was told to call back in an hour, and when that happened I was told by the receptionist "All complaints MUST be done in email", I said no thank you as I would like to remain anonymous. Since they refuse to listen, I am here leaving my detailed review just as I said I would for others to see.
I am also reaching out to the fire chief to inform them of the exits being blocked, and nobody allowed to leave unless security says so.
This event is a very small one (maybe 200 people), and these guys are operating this like they wear a badge. Unfortunately, for them they need more training to know they hold no authority like a police officer.
Later in the week at another game, I overheard a man make a similar complaint about the same staff in Mesa that same evening. He made his complaint to the fall league staff, and they will relay the information to management.
ProEm HR, you failed here. Now everyone can read the horrible experience people have with your staff. It seems on par for the rest of your reviews.
Good day. read more
