Absolutely do not use this business. It's no longer under the original owner, it's actually been…read moresold twice now and the quality of work is crappy, the customer service by Kelley in the Bozeman office is shi**y at best, and they are incredibly rude. The service tech literally walked off the job after having non-stop conversations with Kelley the entire time he was in our home, all of 20 minutes. He showed up earlier than the text stated, and then didn't complete the job. Also, BMS reduced their workers insurance coverage and no longer moves any items to clean under like the original owners did. I was incredibly disappointed to learn it wasn't managed by Dave and his wife any longer. The level of professionalism and customer service is nothing like they provided in the past. And the new owners aren't forthright in telling you it's under new management. It's "oh, the system has been upgraded, let's get your information put back in" when you call to schedule as a repeat customer of Dave's. And, be sure, if you do use them, to pay at the time of service or you get some money desperate jacked up legal team in NJ threatening you with passive aggressive commentary in group messages within a week.

DO NOT USE THIS COMPANY!!!!…read more I booked them a week ago for a move out clean. They fail to show for the scheduled, confirmed appt. and when I finally reached them - they said they had a "computer glitch" but I was the only one they had not contacted. Fast forward to today when they were supposed to come at 10:30 they never showed. At 11:30, after multiple calls, they stated their van had been stolen. I finally found someone to do the job. They texted me finally a couple hours later stating that they were "so sorry" and requesting the name of the company that agreed to finally take our job. So over this company, it is my understanding that new owners have taken over this company. Read and heed.

Great Service, great price…read more Jason and his wife do an excellent job of providing great service as well as a very competitive price. We had them clean the carpets in our condo (they hadn't been cleaned since they were installed 4 years ago). It took Jason a couple of hours to clean several rooms and 3 flights of stairs. When her was finished, the carpets looked brand new, AND they were dry enough to put furniture back after about 5 hours. Excellent work ethic and will definitely use them again.

Rachelle is a pleasure to work with. This is the second time we have used her services, the first…read moretime to restore leather armchairs and now to clean 6 oriental carpets. Highly recommended. Ken M.

I was hoping to not have to leave a poor review. I had reached out to Mike first to give him the…read moreopportunity to make it better, but he chose not to and has since been unresponsive. When I originally scheduled, I was under the impression I would be getting a thorough clean of my windows, including the tracks and screens. Mike knew this was a post construction job, so it needed a more thorough clean up. Upon arrival, Mike told me they for sure will do the screens, but did not have time to do the tracks and to let him know that I wanted that next time. I thought I had made that clear when scheduling a post construction clean up. Anyway, he assured me the screens would be cleaned, but after he had left, I was disappointed to find the screens had been put back full of dust and dirt. When I contacted Mike about this, all he had to say was he would try harder next time. He didn't even apologize or offer to make it right. This was an expensive service to have done, to have to go back and do part of the job myself. Mike still has not offered to do anything to make right.

Mike and crew were responsive and timely with their carpet cleaning service. They were knowledgable…read moreand explained the process clearly while on site. They protected corners from hoses and made suggestions on next steps and expectations. We're happy with the carpet cleaning service provided of a full house and would recommend them to others. Reasonable rates and expectations met. Thank you.

I had two large rooms ready for the carpet cleaners. I let them know in advance that we did have…read morepet stains, so they charged more to treat them. They were in and out in 25 minutes and when the carpet finally dried, the stains were still there.

Everything was great except for the initial emails setting it up. Pretty unprofessional. It must…read morehave been the owner because no business owner would allow an employee to interact with clientele in such a manner. For the price, I'd expect the very best at all levels of the experience

I had Brian come to look at a wood floor that needed cleaned. Although I ended up not needing his…read morefloor cleaning services, he offered to do some much-needed maintenance on the lawn and shrubs. I'm talking clean-up of acreage that hasn't been maintained for 7 years! I live in California and Brian was a great communicator with photos, texts and phone calls to let me know what needed done at the Bozeman property. He did a fantastic job. I had a bad experience with someone else I hired sight unseen so I was gun-shy, but the work needed done. Brian restored my faith! Highly recommended!

Brian cleans my laminate floors every 3 weeks and he cleans my 2 bathrooms. He does an excellent…read morejob!! Brian even put the base molding in my house. I highly recommend him!

After a year of working with the team at Extraordinary Cleaning, I am thrilled with their work,…read moretheir attention to tend to "anything else" that may be needed and especially the personal-professionalism everyone has. They know their craft, they are always so pleasant and courteous and, when they are finished, everything sparkles. I would recommend Extraordinary Cleaning to anyone who appreciates a clean, comfortable home and needs a little (or a lot) of help keeping it that way. I especially appreciate that the owner Cristina regularly visits and asks for feedback on where and how her team is doing - clearly, she has high standards for her people, the work they do and a genuine care for me and her other customers' satisfaction.

Cristina and her crew are excellent! I was looking for a company to perform a move-out cleaning…read morefor our apartment in the middle of December, which can be a challenge with Christmas and New Years. Thankfully, Extraordinary Cleaning not only met me for an estimate on a short notice, they also were able to clean our apartment with short notice, which really saved our bacon so to speak. When our former landlord had a few "nit-picky" items during the final walk-through, Cristina and her crew were more than willing to go back and perform touch up work. I thought the originally cleaning was just fine, so it was very unexpected (and appreciated) for them to return, and even better, no additional charges! I'd definitely recommend Extraordinary Cleaning, they're reasonably priced, do an excellent job, and wonderful to work with.

Randy Howell Jr. and his father installed carpeting in our Master Bedroom Suite recently. I found…read moretheir work to be extremely professional. They were conscientious to complete the job efficiently without leaving a mess or assuming we wanted the job completed in a certain way when we had something else in mind. They were friendly and courteous. I especially liked how they worked with me to finish the job that included coming back to carpet and professionally fit a new cover for our crawl space opening. They could have just carpeted the original crawl space cover but they could see it wasn't cut to fit the opening as well as it should have been. Please consider using JR's Floors & More for any flooring installations you may find yourself needing. You won't regret it.

They clean our home every 2 weeks & we are so happy with their service. They have always done an…read moreamazing job & are always willing to listen to the homeowner whenever concerns come up or new areas to clean.

They were hired to do a move-out clean of my house in Bozeman. Two cleaners showed up on time and…read moreseemed like nice responsible people. I left the house and let them do their thing. I checked the house the next day and found they'd done a reasonably good job and things were generally clean. My wife noticed a number of small things they'd overlooked - still some dust in room corners, some door moldings still had dust, etc. I'd still probably use them again anyway.