Absolutely do not use this business. It's no longer under the original owner, it's actually been…read moresold twice now and the quality of work is crappy, the customer service by Kelley in the Bozeman office is shi**y at best, and they are incredibly rude. The service tech literally walked off the job after having non-stop conversations with Kelley the entire time he was in our home, all of 20 minutes. He showed up earlier than the text stated, and then didn't complete the job. Also, BMS reduced their workers insurance coverage and no longer moves any items to clean under like the original owners did. I was incredibly disappointed to learn it wasn't managed by Dave and his wife any longer. The level of professionalism and customer service is nothing like they provided in the past. And the new owners aren't forthright in telling you it's under new management. It's "oh, the system has been upgraded, let's get your information put back in" when you call to schedule as a repeat customer of Dave's. And, be sure, if you do use them, to pay at the time of service or you get some money desperate jacked up legal team in NJ threatening you with passive aggressive commentary in group messages within a week.

DO NOT USE THIS COMPANY!!!!…read more I booked them a week ago for a move out clean. They fail to show for the scheduled, confirmed appt. and when I finally reached them - they said they had a "computer glitch" but I was the only one they had not contacted. Fast forward to today when they were supposed to come at 10:30 they never showed. At 11:30, after multiple calls, they stated their van had been stolen. I finally found someone to do the job. They texted me finally a couple hours later stating that they were "so sorry" and requesting the name of the company that agreed to finally take our job. So over this company, it is my understanding that new owners have taken over this company. Read and heed.

I really liked the work they did on my rug! It was perfect for being a shag rug and me having dogs.read more

They do a great job - punctual, considerate and carpets look like new afterwards.read more

We're new to the area and had a bit of an emergency carpet situation. Bill was very responsive and…read morewas able to get us next Saturday service. He educated us on what to do pre-treatment as well as during the carpet cleaning process. He is very honest and didn't try to upsell us on services that we didn't need. Due to his packed schedule he gave us the opportunity to reschedule when running behind. We were impressed with his communication and appreciated that he still came out at 6:30pm to complete the job in the snow/weather. We will definitely use Bill and Pro Carpet Cleaners again!

Bill from pro carpet cleaners did an outstanding job on our carpets! We have had our carpets…read morecleaned 3 times in the past three years. The two companies before Pro carpet cleaners made stuff smell nice, but the stains were still very visible in high traffic areas and almost seemed worse a few months after they were cleaned. Also, their long hose attached to the van leaked a line of chemical across our front lawn killing grass. Bill showed up in a Prius and changed all that. His equipment was smaller and environmentally safe. He spent extra time to get some stains out, explained some of the chemistry behind his methods and was extremely thorough. He let me borrow his fans for a few days after to dry the carpets out and came back and did a quality control check after everything was dry. Thanks Bill!

Mike and crew were responsive and timely with their carpet cleaning service. They were knowledgable…read moreand explained the process clearly while on site. They protected corners from hoses and made suggestions on next steps and expectations. We're happy with the carpet cleaning service provided of a full house and would recommend them to others. Reasonable rates and expectations met. Thank you.

I was hoping to not have to leave a poor review. I had reached out to Mike first to give him the…read moreopportunity to make it better, but he chose not to and has since been unresponsive. When I originally scheduled, I was under the impression I would be getting a thorough clean of my windows, including the tracks and screens. Mike knew this was a post construction job, so it needed a more thorough clean up. Upon arrival, Mike told me they for sure will do the screens, but did not have time to do the tracks and to let him know that I wanted that next time. I thought I had made that clear when scheduling a post construction clean up. Anyway, he assured me the screens would be cleaned, but after he had left, I was disappointed to find the screens had been put back full of dust and dirt. When I contacted Mike about this, all he had to say was he would try harder next time. He didn't even apologize or offer to make it right. This was an expensive service to have done, to have to go back and do part of the job myself. Mike still has not offered to do anything to make right.

James and his team did an amazing job cleaning our carpet. We had so many stains that accumalted…read morefrom 8+ years of wear. The carpet looked brand new after they finished. I believe that everyone will be as pleased with their carpet cleaning as I am. I highly recommend them to everyone! Professional, high quality and great customer service. I will use their service again! Thank you!

From the owner: Commercial cleaning, house cleaning, carpet cleaning, stripping and waxing floors, janitorial…read moreservices, janitorial equipment rental and repair, handyman services, moving services, window cleaning,

Tim did a fanstactic job on our basement and family and dining room. He got every spot out and…read moreleft them looking like new. Price was very right!! I will be using them exclusively!

Soapy suds does my business and home cleaning. They are very thorough and when I have a certain…read moreneed or something changes last minute, they are super accommodating. They go above and beyond by doing the dishes and organizing too, and they have even folded a load of laundry that was dry in the dryer. When I first called to ask about cleaning, most other businesses said they don't do the dishes etc. I would highly recommend soapy suds for your business or home cleaning. They may be a little more pricey than some companies but they use earth friendly products and go above and beyond!

My wife and I highly recommend Russell for carpet cleaning. We were in the cleaning business for 25…read moreyears and Russell is the most professional and thorough carpet cleaner we have ever worked with. He cleans all of our carpets and rugs and does an excellent job. You are welcome to call us and talk to us in person regarding Russell and the high quality carpet cleaning service he provides. He deserves the highest review possible. Jack and Susan Davis - 556-5828

These guys are WONDERFUL! We moved into a house that the previous tenants had hired a different…read morecarpet cleaning company to clean the carpets and they had done a terrible job. We called our property management place and told them how bad it looked and they called Mountain Country for us and asked them to come out and fix the other companies bad job. Mountain Country called two hours later and came when they should have been going home for the day. They went above and beyond to get it done for us so we could start moving our stuff in. They were extremely professional and did a wonderful job. It's a night and day difference from what it looked like before they showed up. We were so impressed that we scheduled them to come out and clean the carpets out of the house we were moving out of as well. We will never use another carpet cleaning company in Bozeman again. Mountain Country Carpet Cleaners is definitely the place to go!!!!

I had two large rooms ready for the carpet cleaners. I let them know in advance that we did have…read morepet stains, so they charged more to treat them. They were in and out in 25 minutes and when the carpet finally dried, the stains were still there.

Everything was great except for the initial emails setting it up. Pretty unprofessional. It must…read morehave been the owner because no business owner would allow an employee to interact with clientele in such a manner. For the price, I'd expect the very best at all levels of the experience

Tyler fit us into his schedule to clean the bedroom carpet with several pet urine and pet blood…read morestains. Wow. He called back with an eta and made quick work of setting up and reviving the carpet better than expected. Integrity and quality - a unique combo in the world today and First Class Carpet Care has both.

Troy does an outstanding job! Wouldn't use anyone else! He does impeccable work, is professional…read moreand has outstanding customer service.