I just became aware of Alpine Motor Sales response to my review. It is 100% real. After several…read moremonths of research we found out they borrowed $$ to purchase the vehicle on a credit line from Automotive Finance Group (AFC). AFC held the title as collateral on the vehicle. Alpine was paid for the vehicle but never paid AFC. We called Alpine multiple times and they would just hang up on us. We were finally able to obtain title from AFC. BEWARE..... Scary company. Proceed with caution!

My wife and Son had the displeasure of walking onto this used car lot. My Son was going to…read morepurchase a used Volkswagen within the next couple of weeks. When the salesman, who was your stereotypical used car salesman, approached them and my wife indicated that her Son wanted to test drive the Volkswagen on his lot, he said that he could take the car for a test drive ONLY if they were buying it today. Huh? Are you kidding me? He literally refused to let them test drive ANY car on the lot at that time, simply because my wife stated they wouldn't be purchasing a car that day. Now, a little background information...My wife drives a new luxury automobile (not that this should matter, as any professional salesperson will tell you that you cannot pre-judge any potential customer, especially by how they look or what they drive). They were both respectful and genuinely interested in purchasing a car, just not likely that day. But, the unprofessional attitude of the salesman, along with the absolute ridiculous statement that he would only allow a test drive if they were going to buy the car that day, caused them to leave that pathetic car lot as fast as her car could take them. Fast forward a day later when we all decided to stop at Team Volkswagen in Merrillville. The salesman at Team was genuinely interested in assisting and encouraged my Son to take ANY vehicle for a test drive. He knew, based on professional experience, something the salesman at Alpine doesn't have, that if you get a potential customer in the vehicle, they have a much better chance of deciding to purchase the car. The end result? My Son purchased a vehicle from Team Volkswagen that day. Paid cash and loves his new/used car from Team. A sale that likely would have gone to the dimwitted salesman at Alpine. So, my suggestion if you are looking for a used car...STAY FAR AWAY FROM ALPINE MOTORS. If we could give this place ZERO STARS it would be too generous.

Wow! Tim was great to work with from start to finish. I purchased a car at a great…read moreprice and have been pleased with it ever sense. Tim went the extra mile to make sure I was completely satisfied. Followed up with me days later to make sure I was pleased with my purchase. I would recommend Tim and his vehicles to any and everyone. I recently sent my brother to Tim and he had the same experience. No pressure no gimmicks the way a car buying experience should be... Dirk F.

This is a great place to buy a car!!! Tim is a great guy and very down to earth and trustworthy…read more He's Real! We walked in looking for a car and walked out with the keys to a very clean used car! We couldn't be happier with our car or our experience!!! Thanks Tim, we will be telling all of our friends and family about ur place!

Have you ever felt like you're not being listened to? Not once, but multiple times?! My lease was…read moreending and I wanted to purchase my 2023 Crosstrek. I have leased 5 other vehicles from various brands(1 Lincoln, 2 GMCs, and 2 Buicks) and this was the first time I ever loved something so much I wanted to purchase it. The saleswoman advised me that purchasing a new Crosstrek would be a lower interest rate and a better deal. This is the end of December 2025 and it was a 2025 model, the same color but a trim inferior to my 2023. I asked if there were any other options or if I could at least get a different color. The answer was 'no, this is it'. She continued to reassure me buying the 2025 was the better choice and reluctantly that's what I went with. I was frustrated as I had to settle for a lot less features and my payment and insurance went up by over $100 per month. I hoped I would feel better about it but I did not. The car had 19 miles on it at time of purchase. The ride was rough when I hit bumps from the time of purchase and I noticed a rattle coming from the rear when I hit bumps which started to get louder so I called service and had to bring it in for assessment. A few suspension parts in the rear needed to be replaced so I had to wait for them to be ordered. When I came to my appointment I waited an hour and a half only for them to come out and tell me they didn't have enough time to fix the car and I would have to make an appointment to come back next week. This was the tipping point for me because not only am I paying more for less, it's a car I didn't want and there's ALREADY something wrong with it before I even put a plate on the car or made my first payment. I had my 2023 Crosstrek for 3 years without a single issue, not even so much as a flat tire. I immediately called and spoke to a manager and told them my situation and they made an appointment for the following week. When I returned for the repair the next week I met with the sales manager to discuss my options. I told them my issue and how I wanted to purchase my 2023 back, but I also chose 2 other Crosstreks they had in stock that matched the trim level and color I wanted. After sitting around for hours they only ran the numbers for a Solterra which is an electric vehicle. That is a HUGE commitment and completely different from what I asked, a complete 180. Once again I was being told it was my ONLY option. They wouldn't even consider any of the 3 options I wanted. I was told the discounts and incentives they were offering knocked down the price the bank wanted to approve me for. I find this hard to believe because the Solterra was almost $10K more than the new Crosstrek I actually wanted, and almost twice as expensive as what they have my 2023 listed for. I was informed the monthly payment would be the same as my current loan, but I needed to make a downpayment 4 times the amount I told them I was comfortable making which I told them in the beginning of our meeting. I was told I had a week to think over the offer. The absolute kicker is that the loaner car they sent me home with while my new car was being repaired was the color of one of the options I provided(alpine green) and reiterated several times during our meeting I was leaning towards that option if I wasn't able to take my 2023 back. It was probably random, but honestly as rare as green is, was it really? Probably not. I suspect it was to throw it in my face. I am completely frustrated to more pay for something I didn't even want, and even worse something that is already faulty. I do not trust that this car will be reliable and safe to drive which goes completely against what the Subaru brand stands for. It was recommended that I just keep this car for at least a year and come back. I was told that I should just be happy I have a car. That sounds like something you would tell a bratty ungrateful teenager whose car they don't have to pay for.

My dad purchased a Subaru forester here. Jeremy was our salesman. He was very friendly & patient…read morewith us. We test drove two cars. They were happy to help us look at options. Jeremy was very knowledgeable about the cars. My dad traded in his ford explorer. They gave him a fair price. While they were preparing paperwork, we got a tour. It's a beautiful new building. The service area was clean & huge. We will be back for any service the vehicle needs. Nice area to wait in also. Comfy chairs, tv, coffee.

From the moment I came in just to look, I was taken care of right away. Everyone was welcoming,…read morekind, and made the entire experience feel easy and stress-free. I didn't need financing, but it was clear they treat every customer with the same level of care and respect. Overall, it was a really positive experience, and I'd happily come back again in the future

Would not recommend getting anything serviced service completed by them. Over the years have come…read moreacross many shady repairs by them from using duct tape to fix an air boot and using sealant to fix a suspected timing cover leak. Tens of thousands of dollars spent on fixes that didn't fix the issue

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

I had my very first service appointment at Napleton Volvo, since relocating back to the area. It…read morewas a very positive experience. Nick was my Service Rep. He answered all of my questions regarding service needs and recommendations. He was personable and did not try to upsell any services, that were not needed. The work was completed timely and everyone was courteous and helpful. I hope to be a customer of this dealership for the duration of my ownership of this vehicle. Please keep up the great work!

Junior in the service department went above and beyond for our family when my son's car broke down…read morein Indiana (we are from Iowa). His experience and contacts at Volvo helped us get a resolution. He did not give up, and worked hard to make things right after another dealership steered us wrong. Junior and his team are a class act. I would recommend this dealership to anyone. In fact, we will be buying our next car there, even though we live in Iowa. So refreshing to find a place and team of people willing to do the right thing for people they don't even know. I can't say enough good things about our experience.