Terrible service. I went to wash my truck. The wash missed a lot of spots. I was told the tail…read morehitch should have been removed. No one told me. Talked to assistant manager. Said nothing we could do. you will have to pay again. I said ok Ill pay again. I paid to the assistant that was there. As I was removing the tail hitch. He comes back out. Now saying you will have to use the willow car wash. I ask why I already paid and I took the tail hitch off. He says. I used foul language. What are you talking about? Then threatens me. I ask for his name. "I will not give you my name. I am the assistant manager. Fine. I left

I told the attendant that I needed my wheel wells cleaned. He told me that any of the washes would…read morecover that but I bought the $18 wash just so it got done right. When I pulled in the person didn't spray my wheel wells at all, just the driver door and the wash didn't even wet them. When I pulled around and told the guy I bought the wash from he said "they are dirtier than we normally see but let me take care of it myself." I pulled in and he sprayed my driver side wheel wells only. When I got done with the second wash, the passenger side wheel wells were still completely dry and dirty. I asked him if he forgot to spray that side and he said they weren't allowed to go to the passenger side of cars at all. I asked him why he hadn't told me that either time I talked to him and he claimed he had the first time but not the second. I think he thought he said it but didn't as he seemed like a nice kid that just made a mistake but I left with two dirty, dry wheel wells after paying $18.

Car was was quick and easy. Took all the salt from the recent storm off my car. My car looked…read moreamazing.

Carwash is not good. Overpriced for the quality you get…read more Also, incident occurred, and they tried to brush it off "oh that happens sometimes". A car hitting mine through the wash should not be brushed off and should not be an often occurrence. Incident reported and form filled out and was assured check would arrive in couple weeks. However, no one contacted me, called customer service everyday x2 for 2-3 weeks and never got a call back, stopped by and "form was lost" - what a coincidence. Another form filled out and have checked in to see what is going to be done - no one will return my call or help. It has been 2 months since the incident and still have no answer or check. DO NOT WASTE TIME AT THIS CARWASH. OVERPRICED. POORLY MANAGED. INCIDENTS OCCUR AND NO ONE CARES.

When the touch-less wash bay actually fully works it's a decent car wash. The problem is that 50%…read moreof the time it's either completely out of soap, - which you don't figure out until you've already paid and are mid-wash, mysteriously stops working mid-wash, or skips entire service options listed on the description of the $15 wash - which is the one I always get. This is coming from someone who was going there on a weekly basis because it was across the street from my house and apparently I'm a glutton for punishment. It would be a decent place if they'd make sure their soap tanks stayed filled and had a legitimate phone number to call when there's a problem, instead of just a yahoo based email address.

Great touchless/brushless car wash! It's the best I have found after trying many in the Cookeville…read morearea. The owners really care about their business and their customers. The one time I experienced a problem, they quickly resolved the issue as soon as they found out about it. I won't go anywhere else!

Great job. Gotta have the VIP Membership, 2 washes per day! Free super strong vacuums too.read more

I want to bring attention to an issue I recently experienced at the Wash N' Roll location in…read moreCookeville, TN. Before signing anything, I specifically asked if what I was agreeing to was a subscription And said I did not want a subscription just the one time wash. The tenant told clearly no and that it was a special deal I was signing for their new time customers. Based on that information, I went ahead and signed the paperwork. Now I've been charged $48 for a subscription I did not knowingly agree to. This feels extremely misleading and not okay. Customers should be able to trust what they're told at the point of sale--especially when directly asking about recurring charges. I'm asking Wash N' Roll corporate to look into this situation and make it right. At the very least, staff should be properly trained to clearly explain what customers are signing up for so this doesn't keep happening to others. I'd appreciate a response and resolution.

Accepts credit cards, has lots of pumps for pressure washing and vacuuming. $2 flat rate and you…read morepay per minute afterwards. Super great for washing!

Self-serve carwash, it's what you expect! Obviously you get what you paid for, and that's 3 minutes…read moreof washing/rinsing time. $1 for 3 minutes is what is offered, and I literally washed my car for $3. Grad school budget right there! I'm giving a 4 Star because of the cleanliness, but really, I got all that was expected. Clean for cheap!

This car wash is horrible! It took my quarters and the owner was there and when I told him about it…read morehe pretty much screamed at me and my kids. Then when I finally moved to one that worked he told me my kids who are 10 and 8 couldn't help me wash my car because they might get run over! They were helping me! Then after I got my car clean finally I was working on cleaning the trash out ( like u can do at any normal car wash) but apparently you can't do that at this car wash! He told me if I wanted to clean my car out I had to have a continuous stream going! I said ok got my kids back in the car and my 10 year went to throw the trash we had picked up away he screamed at her and told her she couldn't put that in his trash cans! Wtf is this car wash for?!?!?! Horrible horrible service! I swear I will never be back to this place ever again! If I could give it no stars I would!

2 issues had 1.it charges 10$ if you use your card the machine says 1.50$ there's no coin return…read moreand I put 1$ bill and 2 quarters in relatively quickly and it read back as 1$ so I couldn't cancel it and he my change back to re insert it

I love this carwash! The drive through is affordable and does a great job and I've never been by…read morethere and things be broken. The man takes care of his things. So if you want to wash your vehicle by hand or drive it through I'd recommend this one small business owner support him.

We used ZIPS one time over a year ago, I just found out we were paying $45 a month for the last…read moreyear, and $40 a month before that. After reading the reviews here and talking to my bank, looks like I'm going to have to drop the card I've had for 20+ years and redo everything attached to it. My first mistake was letting the guy at the gate take my card and punch in what I wanted. I would never have gotten a membership knowingly. Sounds like a SCAM to me. I will be talking to a lawyer.

Says free vacuum but it's only for customers. I was going to get a wash after I cleaned out my car…read morebut a rude employee told me I had to get a wash first. Never will be back.

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Do not do business with them because it's like pulling teeth. They will tell you what you want to…read morehear. Poor business practices. Poor customer service resolution.