My original review on Google: "My rating isn't based on any work done by Privett Electric, it's that I cant get anyone from there to contact me Approximately 2 weeks before this review I sent an email and have never received a response back from them. Then a week later, I accessed their chat function on their website requesting contact, and a short time later received a text saying they would be in contact shortly. It's now 5 days since I had received their SMS message and I still have not received a reply. Apparently they have too much business and can't be bothered with contacting me." I received this response on my Google review from Privett: Response from the owner 13 minutes ago "Obviously we weren't interested in hearing your sales pitch about how you can make our business so much better. You went through a chat function that responds automatically which we quit paying for months ago, so we aren't sure why it even responded. If you being contacted by us so you could try and sell us your product or service was so important than you could have made the effort to come into the office or been smart enough to pick up a telephone and give us a call and try to set up a meeting. People like you who sit behind the protection of a computer screen and give a business a review based off wether we engage with your sales pitch is pathetic and spineless. We have been in business for over 25 years and worked hard for our reputation and the reviews that we recieve. Its unfortunate for people like you to leave a 1 star review for something like that. You can take your review and shove it." To anyone taking time to read this review, here is my response to the negative reply to my review from Privett Electric LLC. My email was sent from their site, stating I live in Causey, NM and asked if they serviced the area, and if so I would like to see about an estimate for new lines running to a silo and barn area, as well as additional outlets at the house. NEVER did I try and "sell" them anything. If I had sent my email from my own email client I would have supplied a screenshot to let everyone see exactly what I had sent. I challenge Privett to upload a screen shot of my email to them. To Privett: Don't try and Photoshop it either, upload the exact email I sent you. Regarding not coming to their office or calling them: Privett Electric (https://www.privettelectrichvac.com/) provides a chat function on their site (see screen shots) and still does as I write this response. They also still provide a simple form on their website if you scroll down to the bottom of their home page to email them. If they only want you to call and can't be bothered enough to respond to email, then remove the form. And in response to coming to their office, I live over 30 miles away so that isn't exactly convenient for me, hence why in my email I asked if they covered my area. And it's totally on them for having a chat/sms option on their website that they "quit paying for months ago." They need to have their web designer remove it if that's the case. And this is directly to Privett regarding your response: You could have responded by apologizing for not returning my email in a timely manner and that you actually don't monitor the chat/sms function on your site because you no longer pay for the service, then requested that I please contact you by phone for a possible estimate, etc. I could have then updated my review to state that fact. However, you chose to attack me and wrongly state I was trying to sell you something by providing a "sales pitch". You either have me mixed up with someone else or just completely fabricated what I sent you in an email. On top of that, you called me pathetic and spineless. As a former veteran and retired police officer, trust me when I say I would have no problem telling you in person that you have very poor customer service. I won't resort to name calling as you have, but I do hope anyone looking for any electrical work in the Portales area reads this entire review to make an educated decision before choosing an electrician, as there are as I have now found great alternatives. read more

See all

This company was awesome for me. Quick, efficient, cleaned EVERYTHING up behind themselves. Allowed me to go and pay them days AFTER they finished without having any type of payment on file. Kept me in the loop about everything including cost. Ended up costing me hundreds LESS than quoted. Thanks so much!! read more

Be ready to give up your first born. Way too expensive at $125 hourly rate for 3 technicians who take forever to get the job done. That hourly rate includes trip charges for the time it takes them to drive to the job site - such a ripoff. Quotes are just pieces of paper with garbage on them because both quotes were double to almost triple on the final bill. Stay away from these guys. read more

We hired Privett Electric to update our main breaker and the one that services our geothermal unit. Everything was taken care of efficiently, and they made sure that we were pleased. They offer great customer service and I am impressed with the electrician staff. They are kind and thoughtful. We will hire them again if needed. read more

I hired Previtt to repair a hearing/AC unit. A set quote was given. The work performed did not comply with the work they said they would be performing and they charged me $400. more than was quoted. They refused to negotiate on the bill. Overall the experience was a poor one. read more

Run. Please don't trust this company. They charged way over their estimate. They damaged walls beyond acceptable. They didn't hook up all of the existing outlets they just put a plate over them. They left an entire heating system for a part of the house in pieces. I could go on and on literally. I had to hire someone else to come in and hook up all the outlets that they didn't. I had to have the heating system put back together. I had to have walls repaired and repainted. Large holes had to be patch. They broke a light fixture which would have been no big deal except for they tried to hide it by turning it around. So I didn't find it until they were gone. That is the type of integrity you would be dealing with if you let them into your house. I have warned you to be careful. I can only tell you about my experience and it was horrible. I gave them a one star only because I couldn't give less. read more