Private Jewelers is the place to go if you want great customer service, an honest evaluation on your jewelry, helpful suggestions, excellent work, intentional efforts to have no surprises and feel very welcomed! I'm so happy to say Rachel successfully accomplished all of this each time I was there, with ease. I am so grateful I have found a local jeweler that I can trust to protect, maintain & improve my valuables. I look forward to doing business with you again very soon! read more

I just went to look at what they carried. The woman with white pants and the sample belt as mine, asked if I had an appointment? "Do I need one!", yes. I've shopped for jewelry all of the world as well as being a lifetime Delay native. Palm Beach New York, Beverly Hills have never requires an appointment especially to an empty store. Obviously, she was prescreening me..... really poor judgement and horrible customer service. They are nice and always happy to see me on Worth Ave (all much higher end). Save your time and don't be embarrassed by this store. Angela Rosacker read more

This is a very high end jeweler so I was reluctant to take in my 1 carat wedding ring to be reset after 27 years. They suggested a beautiful setting, reset it and made my nostalgic ring look so beautiful. It's been 3 months and every day I look at my 'new' ring with adoration. Beautiful craftsmanship and so much respect for this jeweler read more

Yesterday I tried to do my Christmas shopping for my family an my budget was $7,000 dollars, i was thinking in some jewelry for my wife and a watch for my son but this store was open inside for some people but the doors were locked for some people like my self, I guess they just judge people by the look or color of your skin cause the hispanic guy behind the door told me they were closed but i call an i ask if they were open an someone told me yesss WE ARE OPEN!!!! Obviously not for me !!! Well your lost cause I just decided to don't waste my time an money were customer service doesn't exist an they discriminate or judge people by the look or color of skin , terrible place , NOT RECOMMENDED TO NOBODY AND PEOPLE IM NOT MAKING THINGS UP, checked your self their doors are closed for hispanic, asians, or black. SHAME ON MANAGEMENT AND OWNER. read more

Ron at Private Jewelers did a custom redesign of my grandmas wedding ring and did an absolutely incredible job. He was attentive to my vision, accommodated adjustments I made to the design, and finished the ring quickly. I would absolutely recommend private jewelers for any custom jewelry needs! read more

Well, I can tell you this, they are a great group of people. My husband, (a black male) has never had a negative experience with anyone at this store. The staff does NOT have a racist bone in their bodies. We are not rich by any means, but they treat my husband like he's worth a million dollars every time he walks in the door. When he does buy something, he receives follow up phone calls to make sure everyone (me :) is happy with the purchase. The jewelry they show is of highest quality, and I'm fortunate to be the proud owner of many pieces. I think it's hilarious but sad that people call this company racist.......that's the furthest from the truth. Next time, take of your ski mask and maybe they will let you in. read more

Private Jewelers is walking distance for me and they did a great job restringing some coral beads for me for a fair price. Very nice folks.

I, a Black American, accompanied my Asian girlfriend to Private Jewelers this morning so she could have her strand of pearls repaired. As we stood at the door, both dressed casually (she in jeans and a fleece top, I in jeans and a Henley, the people inside were reluctant to even approach the door. A woman finally did, but wouldn't open it, asking repeatedly if we had an appointment. My girlfriend said she did not, but showed them the pearls and receipt to verify that she'd gotten the item from them. The woman kept darting her eyes back and forth from my girlfriend to me and I could see her gesture with her hand that I was standing there. Then she started pointing to the parking lot. Maybe she thought I couldn't see. I guess my girlfriend finally got the hint and asked, "Honey, would you wait in the car, please?" WOW! Only after I walked to the adjacent parking lot and sat on the hood of my car did they open the door and let her in. Without an appointment. How interesting. As she left, the people inside wouldn't come near the doors, buzzing her through the doors from far behind the counter. Now, I'm a successful business owner, wear my pants up where they should be, no undershirts as primary wear, no caps, do rags and what not. I support a number of Christian ministries and other selfless causes. None of that can be seen through my skin, but I'm sure it wouldn't matter at this place. Just as I was thinking that I was just making an issue out of nothing, a light skinned, nicely dressed Latino male approached their door. He confirmed that he DID have an appointment and even gave the name of the person with whom he made the appointment, but they denied him. As he walked away, he asked rhetorically, "What's up with that?" I told him what had just happened with me and he said, "Well, I wish them the best with whatever little they do get." With the thousands of successful, wealthy and well-to-do Black and Latino-Americans in south FL, it's good to know that we have many places to spend our earned capital WHERE WE ARE WELCOME! read more

This is the ONLY jeweler to deal with. They make every encounter pleasant. I have been doing business with them for several years now and have referred my friends to Private Jewelers only. They are a respectable and honest company to do business with. Which is extremely important in this type of business. (Well, EVERY business for that matter). I have had the pleasure of mostly working with Rachel, whom is soft spoken and professional. I look forward to every visit! Even just to get my jewels cleaned! Lovely atmosphere and you are treated kindly the moment you step inside. You MUST try ! read more

What a fabulous experience. This is the 4th piece purchased and I love each one. The team there takes their time, works to understand what you want and ensures you are satisfied. Did I mention that they have custom designed two items for me as well. They are perfect. What a pleasure to shop in this store. read more

Professional and personable team working with clients with great care and professionalism. Their pieces for sale are of a Wonderful variety and servicing repairs and cleanings are A+ !!! read more

My parents bought me a beautiful Tissot watch from Private Jewelers. Unfortunately the watch kept breaking. The owner,Ron, worked with me to replace the watch in a timely manner. He was so helpful and understood how much this watch meant to me. He even sent the watch back to Switzerland for repair. Then the watch broke again! Ron allowed me to choose another watch with no extra cost. He is extremely helpful, friendly, and knowledgeable about his products. I would absolutely shop here again and recommend anyone to this store. Their customer service was impeccable! read more

I don't ever recommend you patronize this establishment. From the moment we walked in we were bombarded with offensive marketing inquiries about where live, if we have a second home, where my jewelry had been purchased, how we heard about them, etc. Before the rude brunette at the counter would even help service is she required me to fill out a form which included my name, my spouse's name, my number, email, local and northern address, DOB for both me and my husband and our birthdays and anniversaries despite my express instruction that we did not want to receive marketing materials. This was of utmost impatience to them rather than meeting the needs of why we came in the first place. I called ahead to ensure they could repair the print on my engagement ring and provided the specs of the ring etc and was told to come in on a specific day when the jeweler was present. I followed these instructions and arrived on that day and was told that despite he was there there was nothing they could today to begin the process. Additionally she required an appraisal from the original seller trying to dig for info on where the ring was purchased. Absolutely unprofessional on so many levels. I expressed the disruption that this caused as they did not tell me any of this up front when I called beforehand and this woman tells me that since I am already dissatisfied by their customer service that I should take my business elsewhere. Appalling for a local business to whom we were trying to support during these uncertain times. read more

I would absolutely recommend this high end jewelry store! The employees were extremely helpful in guiding my fiancé and I to creating my dream engagement ring! I felt a sense of trust throughout the entire process and we will definitely be returning for our wedding rings!! read more

I am very pleased with Private Jewelers and want to say Thank you to Ron, for his personal attention he gave us. We have done business with Ron for many years, and he has always gone out of his way to be helpful and a man of his word. My husband and I are very happy with the bracelet he made for me! It is lovely, and I enjoy wearing it everyday! read more

I've been coming to these jewelers for over 10 years! I truly trust their knowledge and expertise!

I've never been treated so poorly at a jewelry store in my life. My husband and I were in FL on vacation, walked up to the door and couldn't get a soul inside to let us in! Finally after standing there long enough they finally gave in. Keep in mind, we were both dressed very nicely...apparently not nice enough. After finally being let in and telling them I was interested in buying a Raymond Weil watch, we were told "someone will be right with you." We waited for what seemed like forever and after someone was finally available, she waived us off to another worker who told us she would be "right with us." After a half hour of waiting we gave up. Worst customer service and stuck in snobs. Don't do them the honor of giving them your business! read more

My wife and I recently went to Private Jewelers to purchase our wedding bands. We could not be happier with the outcome and with the customer service, professionalism and friendly atmosphere that we experienced at each step along the way. Each staff member was spot on with exactly what we were looking for and walked us through the process. We will absolutely be returning to Private Jewelers for all of our future jewelry needs and even just to stop by and say hi from time to time. read more