I do not recommend this service when in Salem. We called for a taxi and was told it be 5-10 mins…read more The woman took 30 mins, no apologies for being so late. It was pouring rain so we got extremely wet. Then the woman spoke minimal English and when asked to pay with a credit card she argued then had to call her manager for help with credit card system. Paid 9 dollars for the worst taxi ride in my life. Not worth the money or your time.

Terrible company. Driver arrived in personal, not company, vehicle. Dangerously hugged centerline…read moreentire time. Took a wrong exit on a busy highway and actually backed up and put all of us at risk. Horrible experience.

Some of the rudest, most unprofessional drivers I have ever come across. Almost hitting parked…read morecars, constantly texting, cutting people off, marked lanes violations, road rage, the list goes on. If you want a safe ride with a courteous driver, look elsewhere.

Used this taxi service to get to Logan when my Uber driver got a flat tire as it was just 4AM and…read morewe had a plane to catch - it was meant to cost $60 but the company charged my credit card twice. I called them 2-3 times and this has not been resolved.

Sucks they're rude on phone pick u up say nope can't pick u up…read more Got heat stoke sent by ambulance Do not call them it's a joke

I needed a last minute ride to the airport and many places I called could not accommodate me last…read moreminute but Tri-City could! The driver got to my house in about 10 minutes and I had a quick and easy ride to airport. He dropped me off at my terminal, helped me with my luggage and was overall extremely friendly and kind. Great experience, will definitely be using them again.

Worst taxi company in Salem they consistently tell you that they're going to be there by a certain…read moretime and then they're late when you call to ask where your taxi is they give you another time often they're late for that time it's obvious that the dispatcher does not know how to judge how long it will take for a taxi to be there. The drivers are nice enough and the cars are okay but don't expect them to be there when you need them to be there. It's not worth the trouble when often and Uber is the same price or a few dollars more but often cheaper. You get better service by going to AmeriCab and it's the same price

Driver did not understand English and didn't understand that I had a credit card and charge me $35…read moreboth ways. This camp service is not one that I will ever use again. Please tell them that they should be fair and not overcharge people who are not familiar with a site here on this area

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

Way too expensive. To go from Medford and pick up my partner in Everett then to Logan Airport which…read moreisn't far total trip they wanted almost $200. I got a minivan from Malden Taxi the guy was fantastic Plus $43. That was a total of six miles. Oh well never using them again I took them out of my phone book.

Amazing experience with this company. My friend and I had an early morning flight and needed a ride…read morebefore 5 am. We booked with Boston Express Limo. They sent us a confirmation email in advance and texted us when the driver was on the way, and had arrived. Even though it was such an early pick-up, he arrived early, and was cheerful. The car was clean and the ride was pleasant. Also -- it was cheaper than other similar companies which was great for me and my wallet. Would/will definitely book with them again!

This is a reliable service with professional staff . I have been using them for 7 years and I would…read morenot use another company .

Totally un-professional and further more they actually took money from my bank account that wasnt…read morepart of my bill! I used this service for transport to the airport for a vacation in early 2008. About a month later i look through my bank statements and see they have charged me for an extra journey i never made. I called the owner and was told it was done in error and that they would reinburse me the full amount. Well i gave them about a week, possibly more and then tried phoning again. got the same run around. Have now made about 5 phone calls and still no sign of my money coming back. Well, if they think they can get away with this type of behaviour, then they can think again. I hope people read this and think twice. I am not the type of person to jump the gun and write a bad review of things, but this service has crossed the line for me. NEVER AGAIN! The fine art of transportation (yeah right!!)

I called Yellow Taxi in Revere when I was at Target a few weeks ago. They were very fast and the…read moreperson who picked me up was very friendly and helpful with my groceries. He put them on my porch which was extremely nice. I recommend them and I would use them again.

I'm not going to throw anybody under the bus... And I respect business, family, as well as work…read moreethic... My cabbie was fantastic a very nice man... I gave the cabbie the hospital name and took me on a $80 ride to the wrong Hospital... Instead of discussing the destination in full, and then socializing, he took me to the wrong place... I've been paid $7 to get back from where I was supposed to be so essentially I paid $73 to go 18 miles... he should have paid me $53 to get back to the hotel... I'm a business owner and I am now having to not work over the weekend waiting for my foot specialist to get back to the hospital on Monday. It is now Friday and I will ultimately lose a few thousand dollars on top of the $53 wage hustle I experienced

I have used City Taxi in total about 8 or 10 times too many…read more Although they have either taken twice the time they've told me or had to be called back to be reminded of my request for a ride in the past I have continued to call them mostly because their number was programmed in my cell- after my most recent experience, however, I will not give this company another dime and - DELETE. Although the drivers are generally polite, the dispatchers and "management" at City Taxi are unbelievably rude. During my most recent experience,I requested a cab from my home to nearby Endicott College. Like every other time I have called for a cab here, it was difficult to be certain whether anyone was actually going to show up as the dispatcher just mumbled and immediately hung up as soon as I gave my address. That said, I called back after waiting outside my house 20 minutes for pickup. The dispatcher rudely barked that a driver had been to my address and left. When I explained that I had been waiting outside my door since calling, he replied "I guess I'll send him by again" and abruptly hung up. After another ten minutes and still no taxi in sight, I called again. This time I was hung up on the moment I stated the address where I'd been waiting - I guess he didn't want to talk to me. When my fiance called (Steam was shooting out of my ears at this point) and requested to speak with a supervisor, the dispatcher who had hung up on me identified himself as "the boss." He said that the driver had driven past the street that our street turns off of and beeped, He continued that if we hadn't been there it "wasn't his problem." Our home - mind you the requested location for pickup - is not on the street where the cab supposedly stopped or even on the corner of that street. The dispatcher was immediately rude, repeatedly swore and hung up again. It is important to note that both my fiance and I were polite and reasonable during this entire interaction and were met with disgustingly unprofessional behavior. Having moved to Beverly from Boston, we understand that taxi transportation isn't as much of a convention outside of the city. As new homeowners who use the commuter rail for work, we often call a cab to get home from the grocery store or to the zip car at Endicott College. I am completely appalled at the way we were treated. And for the sake of the nice drivers I have encountered, I hope that the "gentleman" who identified himself as "the boss" does not in fact hold such a position. Despite being headquartered extremely close to my house, I will never ever ever - did I say ever? - step foot in a City Taxi cab again. I recommend this cab company to the crack whores and drunken vagrants I've seen them courting near Beverly Depot or anyone who wants to be treated like one.

Another article in the Beverly Citizen…read more Three City Taxi cabs that police say are unsafe were ordered to be taken off the road in the past week. The company's cab 6 was seen at Rantoul Street and Broadway on Thursday, July 23 with an inspection sticker that expired in April. Police said a week earlier they issued a ticket for the inspection violation and said on July 23 the company was told it needed to be inspected the next day. On Friday, March 24, police stopped City Taxi cab 6 again at about 8 p.m. at Elliott and Beckford streets. The company was issued another ticket for not having it inspected and it was taken out of service. Police said it had an exhaust leak and they removed the Beverly taxi sticker. The next day, police said, the same cab was stopped again, this time at Park Street and Broadway where cab 6 had a rotted rear tire, no horn and no ignition switch and had not been inspected. It was ordered to be taken off the road, City Taxi was given a ticket the license plates were removed and was towed. Then, on Tuesday, July 28 at about 10 p.m. police said they saw the same car, taxi 6, carrying a passenger on Beckford Street. Police said the cab had been reregistered, this time with a livery license plate. The car allegedly still had the same rotten rear driver's side tire and didn't have a horn or ignition switch. It also didn't have a taxi meter or the proper lights, police said. The cab was unsafe, police said, and again it was towed. A similar situation occurred with City Taxi's cab 7, police said. It began on Thursday, July 23 when police said cab 7 was at Rantoul Street and Broadway with a rejected inspection sticker from March. Police said the cab had one head light out and metal showing on the front tires. The company's manager was told the taxi shouldn't be put back on the road until it was inspected by traffic Sgt. Joe Shairs. A third cab that police said records show City Taxi put on the road on July 3 had not been inspected when it was seen on Wednesday, July 22 at about 8 p.m. at the Park Street taxi stand near Beverly Depot. Police told the driver the cab hadn't been inspected and it couldn't take fares and he returned it to the office. Two days later the same cab was given a ticket on Hale Street for not having an inspection sticker. Police said it had bald tires. Officer John McCarthy, a police spokesman, said police conduct regular taxicab inspections of the two licensed taxi companies in the city. "In addition to scheduled cab inspections, the traffic department routinely and randomly inspects all taxi cab to make sure they are operating safely," he said. City Taxi manager John Balkus couldn't be reached for comment.