We chose Redeemed Flooring because of their reputation and Rudy's explanations throughout the…read moreplanning process. We had MSI Trecento XL Carrara Avell flooring installed throughout our home, and the finished flooring is absolutely beautiful. It has transformed our home, the new baseboards look great, and we are very happy with the overall result. The installation did take considerably longer than expected due to scheduling delays, the extensive floor preparation that was needed, and later an unexpected shortage of flooring material. The amount of dust generated during the work also made it necessary for us to stay in a hotel for 11 nights. What I especially appreciated was how Rudy handled the difficulties. He remained professional, listened to our concerns, apologized for the problems we experienced, and worked with us on compensation that covered much of our hotel expense. That willingness to listen and work toward a fair resolution made a big difference to us. Our advice to anyone planning a large flooring project would be to discuss scheduling, crew availability, dust containment, and material planning in detail beforehand. Renovations can have unexpected complications, but ultimately what matters is both the quality of the finished work and how a company responds when problems arise. We love our new floors and are very happy with how beautiful our home looks now.

super knowledgeable, patient and through. good follow through on estimate. 30 years experience…read moreallowed me to have three competitive options. hugo is easy to work with. strongly recommend !

These are great people, who provide exemplary service…read more We purchase wall-to-wall wool carpet for most of our house from them. Everything was fine until we noticed the carpet in the bedroom had odd discoloration in big spots. We had an inspector look at it and he determined it was something to do with the warp or twist of the yarn in those spots. First Street Floors persistently harangued the carpet distributor until they sent a new roll of carpet to replace the bedroom carpet. They really went out of their way to make us happy. The carpet is lovely.

My mother used them for her home in Fairfield the flooring quality is great they were also super…read morefast and efficient.

Benicia Floor Company was a joy to work with. We had carpet and wood installed and extremely happy…read morewith both results. Wayne and Ryan are both very welcoming and professional upon entering the store. Communication was superb with the ordering process, arrival of our floor selection, and scheduling of installation. The company that Benicia Floor Co. contracted with (J&A Hardwood Flooring) to install our floor was amazing! Very professional, paid attention to every small detail during installation and a joy to work with. We would rate both Benicia Floor Company and J&A Hardwood Flooring a 5+ Star Rating.

Great customer service, installers for a really great loving my new carpet in the bedroom. Can't…read morewait to do the rest of the house.

If your looking for great service go to Olde Towne Floors…read more They helped me pick carpet, padding and baseboards for my rental at a reasonable price. Better quality and prices than the major box stores. All the workers that installed the carpet, baseboards did and outstanding job, can't even tell where the seams come together. I will have them work for me again. Thanks, Lisa, Mike, Rudy

I've never had carpet installed before, but they made it easy, also helping me pick a flooring for…read morea kitchen in our ADU. They were very helpful and friendly (and masked) when coming out to look at the place, gave us an estimate in a timely fashion, and helped us understand the best time to schedule the job, how they'd work with other folks (painters that were also doing work) and gave us tips to make the job go smoothly. You can just tell when working with home improvement people whether someone is a real pro, or whether they are out of their league, and these folks clearly knew their stuff. There were a few delays when the carpet didn't arrive all at the same time, but after checking in with me they installed what they had, super quickly, and then came back immediately when the remainder arrived and got the rest of the job done. Nothing more I could ask for and I'd use them again.

This is the worst store ever! I ordered flooring on the 9th day of September. To date, I still…read moredon't have my flooring. I have called and called and gotten the excuse that Michael is out of the office. When I try to leave a message for him, I get "this mailbox is full". Finally got a response from Michael. According to their installer, the floor was installed on Monday, September 24. ??? Installed where? I do not have a floor. Repeated calls and visits to the store resulted in more frustration. He was going to call me back in 5 minutes on the 25th. I still have not heard from him. By the way, I paid 1/2 of the invoice as a deposit. I will be cancelling the job today at noon.

I don't even know where to begin! This was a BIG job, in a fairly new and higher end home. We paid…read moregood money (Approx. $25,000) to have all the flooring in our home replaced.. Hardwood, carpet and vinyl tiles.. It's important to us to try and support local businesses when we can.. This was a BIG mistake on our part. Service: 5 starts because Mike is awesome.. Even with all the 'issues' (and we had LOTS) he was very professional and Pleasant.. He bent over backwards for us.. Installation: 0 stars A NIGHTMARE! They hired JL Flooring who were very unprofessional! They did a horrible job on the installation of the hardwood flooring, large gaps between the flooring and the baseboards, uneven cuts at the bottom of the door casing into our front room, destroyed the base of our stairs by hacking the bottom (see photo), then they thought they would pacify me by putting some cheap quarter round rubber molding on the bottom to hide it. NOPE! They hired Bay Area Stairs to come in and fix it and they did an amazing job of putting a new piece over the old and it looks fabulous. They left our flooring with glue all over and there are spots where they rubbed too hard and left marks. JL Flooring also damaged our walls by hitting them with who knows what and took 3 chucks of texture off our walls, not to mention they had there dirty hand prints all over our freshly painted walls which my husband had to go back and re paint.. They were suppose put the base board back on, my husband and I busted our butts to sand them down & paint them and they installed the master bedroom, again did a crappy job corners are sticking out and not even and flush like they are in the rest of the home. Then there is the issue about the transition pieces between the hardwood and the kitchen flooring.. Again they want to put some thick pieces that you would trip on each time and looked like hell.. Vallejo flooring had to send out yet another flooring company (West Coast Floor Company-Jesus) they did a great job on the transition piece.. West Coast Floor Company are a real hardwood floor installation company! Who were both professional and respectful of our home.. Unlike JL Flooring who did a terrible job and was very disrespectful of our home and trashed it! They left big globs of glue on the carpet and our baseboard.. At one point I said I do not want them coming back into our home, find someone else to finish this job.. I was assured by Vallejo Flooring they would be better and "take care of me".. Well, that didn't happen at ALL! In the end, Vallejo Flooring gave us an adjustment (as they put it for alleged damages) of $175 for us to re-paint our walls, fix the gashes in our walls, remove the glue from the walls, carpet, flooring, fix the front door edges and bottom step and $122.50 to install the base boards.. The owner Ron & Mike both came out here and saw all the items listed. Mike came out several time before the job started, these damages were not here prior to the job staring and we certainly didn't do it..

Great quality job done on new flooring in both of my bathrooms. Alex did an amazing job…read more Affordable pricing.

I had Marisco arrange an appointment with me for Thursday at 4pm. He called at 415 to advise he…read morewould arrive in 15 minutes. So by 435 he arrived he didn't have samples so we focused on measurements. He took very detailed measurements and advised he would provide a quote for just upstairs and both up and downstairs. He advised he would provide the measurements and quotes a couple of days later. The price was a couple hundred less than the guy I decided to go with. I only went with the other guy because of the delay in receiving the quote. I think they will do a great job if you decide to go with them.

Peter did a very good job two years ago of the oak floors throughout my 1424 sq ft house. He…read moreworked with me to find the best stain color and with his son got the job done in a week after everything was moved out. I chose him because he presented well in the first meeting, had much attention to detail, gave a better quote than two others, and the scheduled start date worked for me as well. All of the furniture moved out and moved back in was unscathed. He was professional throughout except for one item. In my bedroom there was a 2" by 1" spot by the wood register where the wood floor was a little jagged. It would've been good had he mentioned it to me. Once the sander went over the spot it raised up and got worse. I didn't see it until a week after the job was completed. Peter shared his concern that there may be termite activity but together we checked it and such was not the case. I would've preferred that he alerted me to it initially and warn that the sander could damage it further or tell me that it had happened instead of my finding it later. I understood that he would return to repair it and was willing to pay him but texts to him re this went unanswered. The job is small and will require some time but in the meantime found a small container of the same stain but have not found anyone yet that can/will do the job. Thus the four stars.

Peter did our kitchen floors very quickly and at a great price. We had an initial quote from…read moreanother floor specialist that required more work than was actually needed, and Peter advised that the job would be much simpler, so we really appreciated his honesty and integrity. We're very happy with the completed work, and would gladly work with him again.

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.