1. Pritchard Group Insurance

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Glendale, AZ

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Pritchard Group Insurance

5.0 (2 reviews)
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Services - Pritchard Group Insurance

Homeowner or property

Car and truck insurance

Life insurance

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1 year ago

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11 years ago

Prompt attention to questions, claims and negotiating quotes. An 18 year satisfied client!

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Progressive Insurance - Progressive

Progressive Insurance

(3 reviews)

Warning: Think twice before using Progressive Insurance. My…read moredaughter was involved in a broadside collision seven weeks ago. We immediately filed a claim and provided everything Progressive requested, including the repair shop estimate (approximately $15,000), photos, and all supporting documentation. The customer service has been the worst I've ever experienced. Communication has been almost nonexistent. We constantly had to follow up because no one would contact us. Our original adjuster, Danaya M., essentially disappeared about 2 weeks into the claim. Her supervisor, Maite, told me the damage would be covered under our policy, promised the claim would be escalated, and said he was confident the collision claim would be approved within 24 to 48 hours. Eleven days passed without any update. When I finally reached out again, I was told there had been another supervisor change and that Sarah was now handling the claim. Two days later, after seven weeks of delays, I received a message apologizing for the delay and informing me that my collision claim had been denied because they falsely claim an AZ learners permit is the same as a graduated drivers license. That's completely untrue and I've confirmed the language is inaccurate with the AZ Dept Of Insurance. I pay approximately $900 per month to insure three vehicles with Progressive. After paying premiums like that, I expected the company to investigate the claim promptly, communicate honestly, and honor the coverage I purchased. Instead, I experienced repeated delays, changing claim handlers, poor communication, and ultimately a denial of my collision claim. If you're experiencing similar issues, I encourage you to file a complaint with the Arizona Department of Insurance so your concerns are formally reviewed and the company is required to respond. Based on my experience, I cannot recommend Progressive below: http://Difi.az.gov

We have been paying Progressive Insurance Company for over 10 years to insure our family's four…read morecars. My daughter lives in Los Angeles and was parallel parked in front of her apartment where someone backed into her parked car. The person damaged her car in 2 places by hitting her twice. We brought the car into the auto body shop that progressive recommended. For about 2 1/2 weeks progressive told us that they were covering the damage on the car. We have text messages from the Progressive stating that they are going to pay for the damage. Then they stopped communicating. My husband and I left many messages for the adjuster, Christine Mazcote. She never, to this day, has returned any of our calls. The auto body shop was also trying to get in touch with them and was not getting any response. They called us to tell us we needed to get the car out of their shop because Progressive was not answering them. Meanwhile, they only cover 30 days of a rental car, which was mostly used up by this point. We finally reached somebody different at Progressive, only to be told that they because the car was hit twice, it is considered two accidents and they have decided we should pay two deductibles which is $4000. That will make our rates skyrocket. We consulted an attorney who told us it is ONE transaction. Not two. In addition, they refused to pay any more days of the rental car, even though it's their fault that so much time has gone by without a resolution. I am posting this because I want people to understand that even after years and years of paying insurance, your accident may not be covered. I am filing a complaint with the California Department of insurance. But I have been told by my attorney that hiring him and hiring an independent public adjuster is very costly. The public adjuster alone could cost more than $3000. The system is set up so you have to accept what the insurance company says because it is too expensive to fight. And they are set up to make money. It doesn't have to be fair and they are not there to help you. This is certainly true of Progressive insurance.

Pritchard Group Insurance - homeinsurance - Updated October 2026

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