Very nice and did a great time with both of my comforters. I picked them up a couple days later.read more

Very efficient, courteous . Delivery was on time. Everything was very well handled. .read more

amazing dry cleaner! You can even drive through, which is amazing. I would definitely recommend…read morethis business.

Very convenient, efficient spot. Fast service…read more Very convenient, efficient spot. Fast service. Summer hours on Saturday are short. They close @6 on weekdays. Will update.

I originally thought this would be a great place to get alterations done. I spoke with the lovely…read morelady that helped me out two weeks ago. I pointed to my dress that had big pulled apart in the inseam. She told me the price which I thought was expensive but I just wanted both sides fix. While this might not be a review towards the Tide Dry Cleaners since they take alterations to a different company. I believe they should at least check to see if the job was done correctly. Let me say all staff was pleasant and happy to help. I didn't even care that it took two weeks to get my dress back. I got to my car to see how it looked. Left side of the dress was great. When I went to the right I noticed it was not fixed. I just paid $20 to fix plus $15 to f and clean my dress. I honestly thought about telling the staff. I didn't want to deal with the hassle of waiting another two weeks for my dress and had to rush to a meeting right away. So I left in good terms and will not return to this establishment. If anyone knows of any other cleaners who do alterations and are fast in the Naples location please let me know. Update: I spoke with Amanda who had emailed me the same day about my incident with my dress. Amanda was professional and very apologetic! I was not expecting an email and a call right away. I was not expecting her to also be so generous. This in my opinion is outstanding customer service! I understand mistakes happen. I am just so happy to get my dress fixed! Thank you Amanda!

This is an impressive dry cleaner. Two valet lines so you don't have to leave your car . On…read morepremises dry cleaning while most competitors are merely drop off places who send clothes to a factory. This both reduces the likelihood off an item getting lost and allows for custom work or requests. Very nice staff who are very responsive and whom hurry to provide quick efficient service. The only drawback concerns alterations. There is only one person who does the pinning and if she is off you are out of luck. Also they contract the work out which means it takes quite a while to get your stuff back.

they are cheap and do an ok job. but, the girl that rings you out has no class or manners. I…read morewalked in there, and she did not even acknowledge me. I told her typically people say hello, how can I help you when you walk into a business. she looked over at the old man sitting down on the other cash register and she said I said hello, and he actually backed her up, and I said well I am sorry I did not hear you. In the most RUDE condescending tone she said IT SOUNDS LIKE A YOU PROBLEM wow. And get this, as I am walking out a man walks in to pick up his stuff and yep she just stood there, and did not greet him...just no class, no manner, or customer skills. really it is very sad

This business is not 1 Hour Professional Dry Cleaners. It's name is Martinizing Dry Cleaning. It's…read morea locally owned franchise business that has been in business under this name since 2019. They don't offer 1 hour cleaning, however, they can do same day service. If you drop off your clothes by 10:00 a.m. they can get them back to you by 5:00 p.m. that same day!!!

$44 for 5 men's dress shirts. They are so expensive. Have gone here for 3 years and it gets more…read moreexpensive seemingly every time I won't be back.

The customer service experience fell short of expectations. A system error caused a delay in the…read moredelivery of a Friday morning order, which was particularly inconvenient as I was leaving that Friday for the season. Although they offered to ship the items up north, it was not a feasible option for me as I have a set of clothes that I like to keep at my condo here. I requested delivery to an alternative Naples address on the following Tuesday, providing simple instructions. However, the items did not arrive, and they attributed the delay to another system error. The person who was doing a favor for me waited all day at their home just for nobody to show, or even give the courtesy of calling me on the phone to say they would not be showing up. My request for compensation on a $30 order was denied, with management claiming that the issue was beyond their control. Although the technical glitch was not their fault, they failed to acknowledge their responsibility for ensuring the smooth functioning of their system. The manner in which they addressed the issue lacked professionalism and was perceived as rude and unaccountable. I was told 200 other customers didn't have a problem and that I was the only one who wants something for free. While they may have attempted to reassure me by citing the lack of similar complaints from other customers, it came across as dismissive and invalidating. Whoever answers their calls and text messages needs to learn it's not what you say, but how you say it. Please work on your interpersonal skills, particularly in addressing customer concerns with empathy and tact.

Never again…read more Apparently their business model is to gouge the customer the first time and not care if they ever return. I took in a warmup jacket for a simple zipper replacement. This would be about a $20 job at home. At this joint, $47! I was stunned when I picked it up. The lady at the counter said she always tried to warn people about the price when they drop stuff off because people are often angry when they pick things up and it costs a lot more than they were expecting. Hell, I could have thrown it out and bought a whole new warmup set for less! So save yourself the headache...don't go in the first place.

Dalva is the BEST seamstress in the world seriously!!! I'm speechless .. i gave her a midi dress to…read moreturn into a formal long dress for a wedding and she blew me away Very neat and clean AND she finished it in a timely manner!!! I will deff be going back to her for sure

Good service but expensive $6.76 for a pair of shorts. I would not return due to the costs.read more

Queen size bed comforter submitted for first drycleaning in July 2009 and returned damaged. Unable…read moreto get resolution from Champion Cleaners. Since 2005 when our office was down the street we have been loyal customers of Champion Cleaners. Even after our office relocated outside of Naples in 2007 we continued driving the extra miles to stay loyal. Submitted bed comforter for its first drycleaning in July 2009. Comforter was returned damaged. Cording was cracked and stuffing was flattened. Returned comforter to Champion to resolve. Nothing was done for several months and messages unreturned. We made several in-store visits to get updates. The staff provided no information and the manager was never available. In December 2009 we reached Peter Atwood, Manager via phone. At first he claimed that he knew nothing about the comforter sitting there for almost 4 months. Then he belligerently declined any responsibility. After apologizing for their anger and thanking us for our calm and patience all these months, Mr. Atwood agreed to both 1) attempt to locate identical replacement and 2) obtain repair estimate from seamstress. Commitments by Mr. Atwood to provide us updates via telephone have never been fulfilled. Continued efforts on our part to reach Mr. Atwood via phone throughout the elapsing months have resulted mostly in unreturned messages. To the best of our knowledge Champion has been unsuccessful at contacting the manufacturer to find a replacement. Also, we have never received factual information about the cost to repair. Mr. Atwood has offered to get permission from his boss to pay for the repair.

Marisa at the Fashion Fresh Strand location is a miracle worker! This was my 2nd visit with a…read moreseemingly impossible stain to be removed. Once again, removal of a stain that we had no idea what it was. First class service. Highly recommend!

Fashion Fresh has been my trusted dry cleaner for over 10 years and Donna has been a familiar and…read moretrusted face. Thank you!