I used Pristine Cleaning Solutions OH to have my Brother Cleveland apartment thoroughly cleaned, especially entire bathroom, kitchen, stove, oven, refrigerator.... It's an old apartment and needed a lot of work. Booking the appointment was also quite simple. I called and spoke to Jamsmine who was very helpful. The day before the cleaning and the day of the cleaning , reminders were sent. The workers are timely, kind, focus on everything requested, and clean even the spots I have a hard time getting to. They arrived on time and worked for the entire 2 1/2 hours. Amazing deal to refresh your spot every now and then! read more

I hired this company for a move-in cleaning at the beginning of the month and unfortunately was very disappointed with the results. The appointment was moved last minute from 11am to 6-7pm (they came at 7:30), which I accommodated though it was annoying because I had planned to start moving in that evening and now couldn't, but the cleaning itself was nowhere near what I was promised. I was told the entire house would be dusted, shelves and cabinets wiped out, floors swept and mopped, and everything left spotless along with a LONG list of things that should've been cleaned. Instead, I walked into cobwebs in multiple rooms, bathroom cabinets with hair, kitchen cabinets still dusty, gunk left on the floors, and even a toilet with urine on the outside and this was before I had even moved in so it was not mine. I ended up having to go back over everything myself. The women who came were very kind, but the actual cleaning was not worth the $200 I paid. I asked for a small discount afterward ($20 off), but in hindsight I wish I had pushed for more given the amount of work I had to redo. To make matters worse, within an hour of leaving around 9pm, they texted me at 10pm saying they "still haven't received payment." Considering they had rescheduled the job 8 hours later the night before, that felt very unprofessional and in poor taste. I have debated writing a review all month and truly wanted to support this woman-owned business, but I also want to be honest for anyone considering them and tell you to double-check what level of service you'll be getting. read more

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Unbelievably disappointing. The cleaner showed up 45 minutes late, spent two hours in my 3-bedroom home, and left without actually cleaning. I found dirty footprints still on the floors, crumbs on the countertops, and the bathrooms were untouched. The mirrors were streaky, and they didn't even empty the trash. When I called to complain, the owner was dismissive and said I was still responsible for the 'service fee.' I paid over $150 for someone to walk through my house. A complete scam. Save your money and time. read more

I made an appointment for just a cleaning of My sectional sofa and paid the down payment with tip and on the day of I had an issue with the electricity company and I postponed the appointment. She agreed and We set another day,then She said She can come a sooner day and We set that up. Welp the day came and passed no show nor hear from. I ended up doing the job Myself cause I'm trying to get settled in My new house and contacted Her and informed Her. When asked for a refund She said I gave that up when I canceled I texed, emailed with receipts stating I Did Not cancel I postponed. A week or 2 later She sent Me an email stating My appointment was canceled and I called and She explained the email/tex and stated to send Her My cash app cause She couldn't refund Me from Her business account. I Never received My refund. read more