What a horrific experience!!! I will admit my dog is very anxious when she goes to the vet if it's not someone she knows and she will bark if you don't give her treats until she's realizes you are ok. And since I have given this office 3 separate appts times to get to know my dog-nope different dr every time! She's still anxious!!! Being that they boast about providing a STRESS FREE environment, I would think more than 1 dr & asst. would try to win the dog/patient over by giving treats to reduce their stress. Show them this is going to be ok. While my dog is barking and Dr Nichols is standing 8 feet across the room telling me to speak up she can't her me when I was explaining why I was there & what was going on with my dog. I finish speaking she says "ok, I'll go get the antibiotics, it's probably a bladder infection, we are checking urine now. Exam is $59 Urinalysis $89 plus the cost of meds for today." And she went to walk out the door! I said "are you going to give her an exam????" She said if you want that I have to go get help-why am I paying $59 for an exam-you never touched my dog!!!!!! WTH?!?! Finally came back with a tech and still no treats, asked me if I have trazadone for exams-NO I WONT DRUG MY DOG FOR EXAMS JUST CAUSE YOU CANT TAKE 2 minutes to get to know her!!! She listened to her heart and said her stomach was fine-ok that's it!!!! Tech will be back in with your meds!! An extra $63 but we don't have them all, so pay for all today and come pick the rest up next week. Hmmm, no thank you. I'll find them somewhere else, or pay at pick up. I will say the 1st time I went, I saw Dr Karin was great at getting to know my dog!! No problems at all. After today my confidence in Priority help has been completely LOST! Don't get me started on the paperwork that got messed up for my other dog. read more

Priority Pet Hospital is awesome. Their staff and doctors are always professional, practical and dedicated to your furry family member.

Always so thorough and thoughtful when our dogs are sick. We love their compassion and knowledge. Dr Burns and Dr Michaels are top notch. They've also put great care in making it safe to bring them in during Covid. read more

The staff at priority pet hospital are very kind and caring. Dr. Burns is very knowledgeable and helpful in keeping our Lucy happy and healthy. We've never waited more than 5-10 minutes to get into a room and see the Dr. They do have a pet health plan available but it isn't mandatory. We are very happy to have found this place. read more

Incredibly unprofessional! Honestly, they act like elementary kids who can't handle feedback! I would NEVER take my pet here regardless of the urgency! Beware! read more

Dr. Burns and her staff are very professional, caring and gentle. They take the time with my two cats to examine them thoroughly and explain everything clearly especially when they have a problem. I recommend them highly. read more

Five stars to Dr. Karin Burns and her staff! They were able to squeeze my Great puppy Blizzard the same day as we called! Very professional, experienced, knowable and very friendly and understanding at the same time. Blizzard was feeling better after we left a clinic and slept through the night! As a new residents of AZ we are happy to found Dr. Karin Burns Zoia B. read more

Dr. Burns is simply outstanding! She has taken care of both my chows for over four years. She is always excited to see my two girls and always treats them with love. After full examines and lab work she personally calls and advises us of the results. When there are things that need attention she explains in full detail so that we can make the right decision for treatment, if any. Her staff emulates her professionalism at every level. It is always a joy when entering this facility, and everything works like clock work. I would not consider going to another veterinarian. read more

I called all over town to make an appointment and this was the only place that I could get an appointment the same day and I was not disappointed. They got us in fast and took care of my dog right away. Dr. was with us in less than 15 minutes and knew all the right things to say in all the right information now my dogs on the road to recovery if you want someone fast easy and truthful come here. read more

Dr Burns has been taking care of our pets for over 10 years. The office is very caring and efficient. They took care of our newest pup . We trust the vets at this office as I really think they have the pets best interest in mind . read more

Dr Burns and her staff are the best! I've been taking my doggies there for years, since they were puppies and have always been treated almost like family even when my two little ones aren't on their best behavior. I especially like their service plans which gives you so many free nail trims and allows you free office visits which help when you have animals with allergies that need to go in to see the vet frequently, like I do. read more

Caring, Patient and Thorough! Our Frenchie has high anxiety when we go to the Vet, and this is the first place where I felt they understood and took time to ensure he was comfortable. Each member of the team and Dr. Michael was very professional and made sure I understood his care plan (and the cost of our visit). I was very impressed, and happy with our visit. Also, I know many worry about cost, and I felt they were reasonably priced. read more

Always so nice. Great customer service. Very thorough and always answer my questions. Melanie is great with my pups.

Not only is Priority Pet Hospital the best place to take your pets but Dr Burns and her staff are the best vet staff we have ever dealt with. I wouldn't consider going anywhere else. read more

We we're thrilled with Priority Pet Hospital. The staff was friendly, explained everything that they were going to do, answered our question, & we're great with our puppy. read more

I've been using this vet almost as long as they have been open. They use to be the very best and I always knew they would do whatever they could to help my animals. That is no longer the case. They lied to me, they stole money from me and suddenly started overcharging for services. They wanted to give my dog drugs he didn't need because they don't keep good notes on their patients anymore. They will charge you for appointments when you don't even get to see a vet, since it seems that they don't have time for all the patients they schedule. Definitely don't get their pet plan because it doesn't actually cover their services. I no longer trust my pets or my money at this vet and will be finding someone who actually cares. read more

It is so comforting to take my 13 year old wirehair dachshund to a veteranary clinic, Dr. Burns and her devoted staff, who I feel truly loves my Schautzie as much as I do. The recommendations and support for a senior pet are genuine, supportive and right on target. Dr. Burns presents a diagnosis and care procedures that are best for Schautzie. Even though I may not like the suggestions, they are truly right on. I know this. However, truth is, I am in denial that my precious Schautzie is not a healthy 5 year old. Dr. Burns sensitively presents the facts and recommends the best preventive care and procedures. No holding back. Just the facts. I am so grateful for her honesty. AND her time. Her precious time. She always has time. Never in a hurry to get to the next appointment. Even if she is in a hurry, it doesn't show. She is readily available for ME and my beloved Schautzie. I am just so thankful that they care for my Schautzie as they would care for their own pet. Thank you to the moon and back for the care and integrity you provide. read more

I have never owned a dog before. I brought our 9 week old Australian Shepard in for his first visit and cannot be happier with the thorough visit and personal attention that we received. Looking forward to creating a long standing relationship with the staff here! read more

Priority Pet Hospital is the best place to take your fuzzy babies! The doctors & staff are all amazing and truly care about the health of our dogs. I would not go any where else! read more

Priority Pet Hospital is amazing ! They are so kind and attentive. They remember your name and your pets name. They are always friendly and really care about animals. My puppy got sick and spent the night in an emergency vet, the next morning before Priority Pet hospital was even open someone called me to ask how my puppy was. He still was not better so they got him in to see the doctor within ten minutes. Great customer service. Shoutout to Taylor at the front desk for being so helpful and willing to answer my 1 million questions I send her way :) And to the rest of the staff for being so great to my fur-baby :) Recommend to anyone. read more

Dr. Burns and her staff were incredible for a first time patient with a bit of a nervous dog. They took the time to explain everything to me and made sure I understood everything they were doing and if I had any questions they were not rushed to get me out. Will be taking my cat there now that I am confident that they are a very caring crew. read more

Dr Burns and her staff are amazing. She is always willing to answer questions and cares about my pet.

I give Priority Pet Hospital 5 stars because that is the kind of care I feel Dr Burns & staff gives to my 2 dogs! I have been going there I believe 6 years now from a recommendation and I could not be happier. Dr Burns is exceptional in knowledge, comparison and care. Would not go anywhere else! read more

We have been using Priority Pet Hospital for three years. Dr. Burns is outstanding and both of our dogs love her. Dr. Burns takes the time to answer all of your questions and when procedures are necessary explains all of the options and the pros and cons of each. No matter what the issue, we are at ease knowing our dogs are being treated by the best. Recently one of our dogs had a wound that required surgical intervention to repair. Knowing Dr. Burns was caring for our dog definitely reduced the anxiety we felt. In addition to Dr. Burns, the staff is also very kind and accommodating. If you are in search of a vet don't hesitate to use Priority Pet Hospital. You won't be disappointed. read more

My dog Lucky and I had our first visit to Priority Pet Hospital today and I was extremely impressed with Dr Burns and her staff. The office was quiet, comfortable, spotlessly clean and Lucky was calm and at ease. I was surprised at how much time Dr Burns spent with us during the exam. She was pleasant and unhurried, taking time to make sure all my questions were answered and explanations understood. The exam was thorough and detailed. There was no pressure for unnecessary services and the bill was reasonable. Oh, the Keurig coffee maker in the reception area ain't a bad touch either. Lucky says "two thumbs way up". read more

They are great! Dr Burns is smart and caring. They care about the animals and owners. I feel like my 6 cats and 2 dogs are in great hands!! read more

I have been going to Priority Pets for years. Great medicine, and I love the personal service. I have referred several people to them over the years, and all have been very happy. read more

I was very impressed with Dr. Burns and staff. All arevery professional and courteous. Dr. Burns goes the extra mile to make sure your pet-cats especially-aren't traumatized by their experience while there. read more

I absolutely LOVE this place. Dr. burns, her assistant, and front office were very helpful and kind to both my dog Bane and I. Even after having a bad experience at another vet, who wasn't able to help us. It was refreshing and a relief to have come here. They know what they're doing and they're not overpriced like the last place I went to. To top it off, they wrote a thank you card which was really nice. It's little things like that, that can make the biggest difference. We found our furever doctor!! Thank you Dr. Burns and staff! :-) read more

If you are not already taking your pets to Dr. Burns, you need to start today. I found Dr. Burns on Yelp, after my dog Emmett had been diagnosed by another vet with a "scratch on the cornea." After returning to that particular vet, his eye was not healing, not to mention, the amount of money that we continued to spend. Dr. Burns identified Emie's eye as having an Indolent Ulcer. She performed a procedure on it, and after a couple weeks, it healed, good as new. I have returned to her several times since and I have been very pleased not only with her, but her staff as well. Emmett is an extremely anxious dog, but with Dr. Burns and the girls that work there, he seems very comfortable. I also have another dog, a puggle named Lexie. She too, will be visiting Priority Pet Hospital if she needs medical care. These two dogs are my family and I trust the entire staff with their lives. read more

Do your homework and make sure you get the right vet. All positive reviews online are for Dr. Burns, but we unfortunately ended up with Kathryn Miller. She did no do nearly as comprehensive exams as we've seen with other vets and seemed more interested in referring us to the specialty hospital that she came from. It may be a good place, but not with the specific vet we had. Staff is friendly but not outstanding or overly skilled. Our dog was bleeding quite a bit from a simple vaccine shot as it wasn't done correctly. The tech then asked us for recommendations for puppy training/socialization - I would have assumed that they would be the ones providing the recommendations not asking for them.... read more

Amazing staff and doctor. They took their time to make sure my dog was happy and stress free. No body seemed rushed. Very professional and thorough. read more

Loved this vet clinic! Very clean and al the staff was wonderful. Reasonably priced compared to my prior vet office. They rEally try and make sure your pet has a calm experience. read more

Just over two weeks ago, Our America Eskimo gave birth to a litter of 2 puppies, and we brought mom and the pups in to Priority Per Hospital for a checkup the very next morning. The staff here are very friendly and professional. Dr. Burns was very knowledgable and helpful, and at no time did we feel rushed or otherwise uncomfortable during the visit. Unfortunately one of the puppies turned out to be a runt and didn't make it, and Dr. Burns comforted us by explaining that she could observe some things that suggested this little guy had some congenital defects. For the other pup, she explained how the worm life cycle meant that there was a risk she may have gotten it from her mom, due to the pregnancy and birthing process activating the dormant cysts she had. She administered deworming medication for the mom and gave some for us to give to the puppy at 2 and 4 weeks. She also gave us a lot of information to take home and read regarding caring for newborn puppies, which we appreciate. At the end of our visit, we were surprised by how inexpensive our bill was compared to the quality of care that we and our pets received. This morning, I brought just the newborn puppy in because only one of her eyes had opened by that point. Dr. Burns massaged the other eye open, gave her a brief examination with an ophthalmoscope and assured me that there was nothing wrong with her eyes. And finally, she then told me that this visit was free! I was really surprised by that and I again really appreciate how great the staff here at Priority Pet Hospital are! We will definitely be back for our pets health needs in the future! read more

The best! Very caring staff and they took the time to get to know Georgie (my Schnauzer) and make him feel comfortable. Can't say enough good things! read more

First visit. Really liked everyone--kind and caring. No pressure to have procedures done that we're not ready to do. Highly recommend.

Dr. Burns is the BEST! I noticed my 10 month old Yorkie puppy, Maverick wasn't using his hind leg. I took him to another vet and they informed me he had legg-perthes disease. I was devastated when they informed me of the needed surgery. Then they told me they couldn't do the surgery for a month and that he would be in pain until it was done. I took him to see Dr. Burns at Priority Pet Hospital and not only did she schedule the surgery the following week, she called in a ortho to perform the surgery and the cost was less than the original vet who wasn't going to use a specialist. The level of care from the entire staff is outstanding. read more

Priority Pet Hospital is an amazing vet clinic! They are always there to answer any questions I may have about any of my animals that they see. (2 dogs and 4 cats.) They helped me through hepatic lipidosis with my very needy kitty. Dr. Burns helped me save her life and gives me tips on daily care and maintenance for my animals. She never pushes unnecessary treatments or drugs on my animals like some vets do to make an extra dollar. The staff there is always great and helpful!! I definitely recommend this vet clinic to anyone who cares about their furry companions. They are wonderful! read more

Best place to take your pets to. Since we moved to AZ a few years back we've tried a couple of places but none showed as much concern for our dogs as they have. Even when we had let them pass on they were able to give the right words to help. Have more pets again and they are still the same caring professionals as ever. Highly recommend read more

We love Priority Pet Hospital; they are by far the best vet clinic we have been too. The truly care about our dogs and do everything they can to make it a stress free visit for my Chihuahua. We've been going here for almost 2 years and won't be going anywhere else. read more